share for review blank comment box bug - macOS Catalina - URGENT FIX NEEDED

[#1]

Hey. I started up a new publication and set up a workflow for all participants. The new tool 'share for review' was perfect for that. The deadline is this week. This morning I found the comment boxes were blank. What can I do to fix this? Should I revert to sending pdf's? *help*

[#2]

Hey. I started up a new publication and set up a workflow for all participants. The new tool 'share for review' was perfect for that. The deadline is this week. This morning I found the comment boxes were blank. What can I do to fix this? Should I revert to sending pdf's? *help*

[#3 · Accepted solution]

Hi,

hm. I cannot tell what's going wrong.

One suggestion:

Sign out from the CC Desktop App.

Restart your machine.

Sign in again in the CC Desktop App.

Regards,
Uwe Laubender

( ACP )

[#4]

So, restarting the CC destop app didn't work. Neither did restarting. Signing out and -in worked. I hope it's solved by this. I have to say the latest version on indd is rather glitchy.

[#5]

ok, so this is the second time today I have to do this trick…

[#6]

Just adding a +1 to this, I've found the sign-out and in again for the CC app works to bring the review panel back to functional status, no need to reboot the computer.

[#7]

Sorry, what do you mean "a+1" ?? Same issue here, no reviews possible (worked one time, then it was gone ...)

[#8]

+1 just means they are also having the same issue.

[#9]

thanks!

[#10]

Hi wmodist,

then I suspect that something could be wrong at Adobe's backend…

Sorry, I have no idea why it happens to you that often.

Regards,
Uwe Laubender

( ACP )

[#11]

Hello,

I had the same problem. Log-out and log-in solved the problem, but I think also of a bug.

Have a nice day,

Sandro

[#12]

yeah, i'm having the same issue...as well as other indesign issues since the update. it's very buggy and crashes with severe problems. hopefully an update will fix.

[#13]

Whenever I try and load two indesign documents at once on a (32gig ram, upgraded video card, i7 processor machine, power is not a problem) the box opens up and it stalls out the load and crashes both documents.  Prior to the recent "updates" I could have multiple documents open at once with no issue.

This is all about the "updates" and they are bringing a formely great product down. Hopefully the next batch of updates wil allow us to turn all of the new stuff off so we can just do our jobs.

[#14]

Solution to this was to just bring all of my software back to pre-updates and turn off auto updating.