P: Issues exporting photos to a Network Drive

[FeedbackCommunityMember]

Since I upgraded to V8.3 of Lightroom Classic I can no longer export my files to our Synology Network System, I get the following error message "The specified folder in not writable"

After contacting support they were not able to resolve my issue, they maintained that it is a network issue on my side. I could not find any answers here or anywhere on the internet and decided to report this issue.

Because I share my processed photos with the rest of the office, my only solution was to un-install V8.3 and go back to V8.2.1, by doing that it resolved my problem.

So yes Adobe you have network issues in V8.3 as version 8.2.1 works perfectly when saving files to a network drive.

[FeedbackCommunityMember]

I still haven't heard back from Adobe regarding this issue.  I switched the user to another computer because he was out of commission.  Installed Adobe CC and Lightroom Classic and he is now able to export.  Not sure what got corrupt on the computer under his profile but he is now working. 

[FeedbackCommunityMember]

i am experiencing the same issue. 
If I choose a network drive directly on the export path I get the "The specified folder is not writable". However, if I choose a subfolder from where the image is located, even if the image IS in a network folder, then it will allow to export it there. 
It appears to happen when the Export folder is in fact a network folder using a UNC path.

All my Export profiles used to work perfectly under 8.2.1

Please address asap.

[FeedbackCommunityMember]

Happening on Windows 10, all local drives, I can't export anything except to my desktop.  NOTHING on my PC has changed except updating the Lightroom.  No NAS, no file permissions, I can make a folder on the drive, I can copy on the drive, Lightroom just can't write to anywhere.  It's a bug, not user error.

[Jason_NZ]

I too am having this exact same problem since the update.  I cannot export images to any folder except my Desktop.  It keeps telling me "The specified folder is not writeable"

 It worked fine yesterday before the LR Classic update Version 8.3.  Once exported to the Desktop, I can cut and paste to any folder (which LR will not export to), but this is not an ideal solution, especially when it worked fine yesterday.

This has really slowed up my production work, so please Adobe, get a fix sorted ASAP.  Thanks

Thanks

Jason

[FeedbackCommunityMember]

Same thing here, all day long. "Specified folder is read-only" Until this is fixed I've been exporting to original folder and manually moving the files to my desired folder. Win 10

[FeedbackCommunityMember]

Same problem with me, using Windows 10. I used several publishing routines to "publish" smart collections on our office LAN server. It worked fine with Lightroom 8.2.1.
Since Lightroom 8.3 writing-access to the office LAN server was denied when trying to export or publish to/on the server. Downgrading back to Lightroom 8.2.1 solved the problem.
Would be great to be informed when the bug is solved.
Thanks, Hannes (Germany)

[FeedbackCommunityMember]

I have also had this exact issue and spent 2 hours trying to fix updating permissions with no luck. Glad I found this

[FeedbackCommunityMember]

I am also having this issue, also using windows 10. as mentioned above saving to C drive seems to be working for the interim.

[99jon]

It was reported on this forum thread that if the destination in the export dialog (Export to) is set to desktop or choose later it seems to work. Maybe this is a workaround until a bug fix is available.

https://forums.adobe.com/thread/2622582

[FeedbackCommunityMember]

this also affected Windows 10 HOME. Unable to export into the users folder "Pictures" These folders are of course remapped folders which could be causing issues with the redirector and LR. Wish they would test this stuff before releasing it. To get something like this wrong is major.

[maryh19600613]

Ditto. I can't export to my either my internal hard drive or an external hard drive on a Windows 10 system after updating to the new version yesterday. I've checked through diskpart that the externals are all read write. I can export if I choose select folder later.

[FeedbackCommunityMember]

I have received a message from Adobe confirming that this is a bug and that they are working on a solution.

[Rikk Flohr: Photography]

While the engineering team works on a solution, I wanted to point out this help doc which contains a potential workaround for the issue: https://helpx.adobe.com/lightroom-classic/kb/error_export_folder.html

As soon as we have updated information we will be posting it to this thread. 

Make sure you hit the [Me-Too] button at the top so we can have an accurate impact of this bug. 

Thanks!

[Rikk Flohr: Photography]

Windows 10 has some issues on remapped Picture folders not working correctly. If you reset to your default Picture folder, then restart your computer, then repoint your Pictures folder to the previously mapped location, it should help. 

[Victoria Bampton LR Queen]

I'm trying to reproduce this on both Windows 10 and macOS 10.14 with no joy. There has to be a specific detail that we're not getting. Can we get screenshots of your export dialog settings when this occurs please? That might offer some clues.

[3badDogs]

What does "... reset to your default Picture folder..." mean?

[askoldk38466403]

I have the same problem with the plug-in for online galleries - TTG Publisher. OS Windows 10. The settings for the plug-in are below





During export, I have the error messages:

Two times this one



And then this one

[hansbroeksteeg]

Same problem here. after update to Lightroom Classic 8.3. on Windows 10 Pro with Synology NAS. I have two main shared folders on my NAS. Export two one of them work as before, where the other folder gives the 'not writable' issue. Definitely a Lightroom problem!

[maryh19600613]

Some screen shots:

Image is not available

Image is not available

[OldGuy51]

@Victoria Bampton
I have a PDF of info from my Windows PC regarding the issue. What is the best way to get the document to Lightroom support?
Using Lr Classic cc 8.3, I cannot export to a NAS drive but can export to my Google Drive. Also, I confirmed on my PC Lr 8.2.1 does not have the same issue, i.e. export to the NAS creates the exported image files.
Note: Windows applied updates yesterday (15 May) and today (16 May) to my PC.

[calyth]

Please make sure the engineering team have an automated test to prevent this issue from creeping back in the future.

Exporting to a network drive is such a common use case, I'm a little surprised that this isn't part of the standard release testing before the product ships.

I simply went for the downgrade.

[calyth]

Image is not available

*facepalm*

[FeedbackCommunityMember]

Mine won't even export to my desktop 😕 

[FeedbackCommunityMember]

I installed LR 8.3 yesterday on my Windows 10 system (including yesterday's WIndows update 1803/17134.765) and everything works perfectly when I export to Desktop or Pictures (both reassigned to a non-system local HDD) and also to my QNAP NAS. I've tried many different export options but none will make it fail.

[Victoria Bampton LR Queen]

Steve, you're welcome to email it to me at mail AT lightroomqueen DOT com and I'll pass it on to Rikk.