Lightroom Classic: "Waiting for Connection" after Sleep

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Community Beginner ,
May 22, 2019 May 22, 2019

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Since upgrading to Lightroom Classic 8.3 (on macOS 10.12.6) I have the following problem: syncing with Lightroom mobile works fine after a fresh launch of Lightroom. But when Lightroom is running and the Mac goes to sleep, after waking up the system, Lightroom doesn't want to sync anymore, it says "Waiting for connection" and doesn't reconnect. But the Mac is online and everything else Internet related works as usual. I have changed nothing on my system besides updating Lightroom and Photoshop. I have found no other way to fix this than to quit Lightroom and launch it again but this is annoying.
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13 Comments
LEGEND ,
May 22, 2019 May 22, 2019

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I’m not saying this will work, but running Onyx won’t hurt: Might be a corrupt cache or application state, or directory damage. Run the free Onyx (https://www.titanium-software.fr/en/o...), reboot. (In Onyx just run almost everything in the Maintenance tab, deselecting things you may not want deleted, like Launch Services . Hit the "Options" button and deselect more stuff like Cookies & Other Site Data, Browser History, Form Values, etc.), then hit Run Tasks. After it's done it will ask for a reboot.

Let us know if that helped (it’s the 1st thing I’d try).

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Community Beginner ,
Jun 01, 2019 Jun 01, 2019

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I have tried this, at least partially. It's not clear what all these options do, so I didn't do everything. And it didn't help. Meanwhile I have also deleted the preferences file and installed the newest update - no success. 

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LEGEND ,
Jun 08, 2019 Jun 08, 2019

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I have the exact same problem.  Running MacOS Mojave.

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Adobe Employee ,
Jun 10, 2019 Jun 10, 2019

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We are currently tracking Lightroom Not Responding in the LR Performance Database. 

If you face the Lightroom not responding/hang in any of your workflow then please generate the performance db and share it with us.

Steps to create LR performance db.

1. Download the config.lua file from here - https://www.dropbox.com/s/dd9xwrzxr6cejkb/config.lua?dl=0 

2. Place the config.lua file at ~/Library/Application Support/Adobe/Lightroom/

3. Launch Lightroom Classic and perform the workflow where you are facing "Lr hang" issue.

4. Close Lightroom Classic once your workflow is complete.

5. On Mac, Performance DB will get created in /var/tmp/lrperformance.

6. On Windows, lrperformance.db will get created in C:\users\AppData\Local\Temp\lrperformance (or \lrperformance)

7. Share lr performance db with us.

Put AgPerformance.enablePerformanceMeasurement = false or remove line containing AgPerformance.enablePerformanceMeasurement from config.lua. This will disable frequent logging to Database. You can delete lrperformance.db (while Lightroom is not running) from Temporary folder locations, mentioned in 5-6.

Once you have the file ready, post back to this thread and we will email you for the file.
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Jun 12, 2019 Jun 12, 2019

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I have the file ready. I had to run Lightroom for quite some time until the "Waiting for Connection" problem happened again. It usually happens after the Mac has meanwhile been sleeping once or twice.

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Adobe Employee ,
Jun 12, 2019 Jun 12, 2019

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Send to:
RackMultipart20190612122630rfc-2cf0a4c0-6c2b-4e7f-ac98-d6d3bb11215a-373384109.jpg
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Jun 12, 2019 Jun 12, 2019

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I have sent it. It is quite big (over 1 GB), so maybe it doesn't go through. Please notify me if you didn't receive it. 

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Adobe Employee ,
Jun 12, 2019 Jun 12, 2019

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You may need to zip the file and then send it via a file sharing app like Dropbox, Google Drive, etc. 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Adobe Employee ,
Jun 13, 2019 Jun 13, 2019

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The team has confirmed that a bug was already in progress for this issue. We've added your information to the report and are working on a fix.  Thanks for your help!
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Participant ,
Jun 26, 2019 Jun 26, 2019

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I have exactly the same problem. Looking forward to a fix.

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Community Beginner ,
Jun 26, 2019 Jun 26, 2019

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I also have the same problem.
I'm starting to hesitate with updates because almost every update bring some bug... if not Lr then Ph then again Lr etc..

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Adobe Employee ,
Aug 13, 2019 Aug 13, 2019

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Lightroom Classic 8.4 was released today and contained a fix for this issue. Please update to 8.4 and verify that you are no longer seeing the issue. Thank you!
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Sep 10, 2019 Sep 10, 2019

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LATEST
Yes it works now as expected, thanks

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