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P: Adding to/Creation of a new Target collection takes minutes unless Sync is paused

Community Beginner ,
Sep 15, 2024 Sep 15, 2024

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Hello everyone.

I've been using LR for a long time, previously on an intel based Windows 10 laptop. It was a bit slow, but usable.

Now I am using m1 macbookair, both MacOS and LR are up to date and the issue persists.

Since couple versions ago - LR is not usable for me. My collection is huge, has photos on several external hard drives, but i mostly use one, with most current shots. Since 3-6 months my LR is UNUSABLE. I push the B key to add image to target collection - nothing happens. I push it again - nothing happens. After couple minutes - some photos appear in the target collection, others don't, because i pushed the button more than once. It's very annoying. Sync activity goes back to some photos on random external hdd (not currently connected) form way back - i haven't done anything with those photos but there are sync errors for some reason, because why not?

Also - i create a collection - and it doesn't appear immediately.I create another one - after 20 minutes LR wakes up, that the collection I want to create has to have a unique name and boom, the firs one I created magically appears. Seriously - my impression is that this has something to do with syncing - as I sync some collections to cloud to be ableto do some additional culling on my mobile while on the go.

I cannot work like this and instead of having a pleasant experience with culling photos - I am very annoyed and I am unable to work like that. What can i do to make it work smooth again?

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correct answers 2 Pinned Replies

Adobe Employee , Sep 17, 2024 Sep 17, 2024

I was able to replicate this with the following instructions: 

  1. Select a PV2 Image
  2. Create a new Collection, make it sync, include the currently selected image, and set a target collection in the dialog
  3. Attempt to update the image to PV6
  4. The image does not update to PV6 until several minutes have passed or will update immediately if you pause syncing.

 

Status Investigating

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Adobe Employee , Oct 14, 2024 Oct 14, 2024

Greetings all, 

 

A new update for Adobe Photography Products has been released.  The October (MAX) update contains an update for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for being so patient.

Status Fixed

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111 Comments
Participant ,
Aug 19, 2024 Aug 19, 2024

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I am 100% sure now it is just bad coding - when sync is enabled and your catalogue is pretty big (like 100K up) and there are pending uploads in queue - Lightroom is eating 100-101% CPU on Mac executing this background sync queue (on Mac the CPU % is messed up, 100% means full utilization of one core, so  just 1-2 cores loaded, I have 12 total, so in real terms it means CPU is virtually idle) and many operations are responsive and work fine - like e.g. sliders adjustments in Develop, etc. But some operations are DEFINITELY TIED IN with the same process that is syncing in background and have no priority over it, so if I choose EXPORT, or make new collection, or apply AI preset - it appears frozen while slowly executed TOGETHER or TIED IN with the sync process. What is worse - putting Sync on Pause IS NOT HELPING - the sync process still goes on doing something in the background eating CPU (even on pause!)  preventing some operations from executing in reasonable amount of time thus providing user experience of the app frozen or severely lagging. If all sync operations are complete and finished Lightroom is performing more or less OK (some lags can happen still). So they've obviously messed something up with coding of the BACKGROUND sync engine and tying it in with some other FOREGROUND operations which were supposed to have priority over background sync. We will all suffer untill you upvote my post and some of the QA team from Adobe actually see it. Thank you.

 

Da, Moroshka!

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Adobe Employee ,
Aug 19, 2024 Aug 19, 2024

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Hi @DaMoroshka! ,

 

Thanks for sharing the information about the slowness. Inorder for us to investigate more on this issue, can you kindly provide the following files :

1. Diagnostic Report : You can go to Lightroom Classic -> Preferences -> Lightroom Sync

Hold the Alt key, and click Generate Diagnostic Report.  

 

2. Lrc_Console : /Users/xxxx/Library/Application Support/Adobe/Lightroom/lrc_console.log

 

Please share the files mentioned in Step 1 and Step 2 to my email haarithg@adobe.com

 

Thanks,

Arjun

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Participant ,
Aug 19, 2024 Aug 19, 2024

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Hi Arjun, 

thank you for taking time to look into the issue. I've sent you the email as you requested, but the diag report was over 300Mb so Gmail wouln't send it, I used apple mail drop - I hope you got it OK, but if not please get back to me, I will send again via different mail. 

To sum up:

 

I see a clear pattern in this issue - the lags are most pronounced when background sync has queued images (regardless if sync is on or on pause). With all images synced and done things are much better, we can say normal. 
However the sync process is obviously tied in with some UI, library and edit operations, so when the sync process is active (easily observable by checking on current CPU usage - on my M2Max Macbook Pro it typically consumes a bit above 100% CPU (103-107%) - many operations (including quitting LR application) lag - e.g. I have to wait a minute for LR to quit, same with creating collections, applying “auto” tone in the Develop, applying “Portrait” AI presets, etc. Not all operations lag - e.g. navigating through pics, making adjustments by moving sliders in the Develop - all normal. 
Here are the operations I’ve observed as lagging severely with sync active:
1/ Export 
2/ Create new collections
3/ add pics to collections
4/ applying AI masked presents like “portrait”
5/ quitting LR app
6/ updating of saved preview after some edits in Develop module, e.g. you make adjustments then switch to Loop mode and the preview is not updated to reflect the changes made in Develop.
 
So the main issue seems to be that sync process thread seems to be artificially limited to 100% CPU (one core on Mac) - and it is not flexibly adjusting in real time based on user activity (ideally it should slow down when user is actively engaging with Lightroom and rev up when LR is sitting idle), and - FATALLY - some high priority critical operations seem to be TIED IN with the same executing thread that is almost 100% used by sync engine - resulting in HUGE lags in execution of those operations. 
 
This all has been a huge issue and a deal breaker for me (and some others from Adobe forums) - It slows the work down to the point of almost unusable. Please escalate and prioritize this bug. It was introduced with the latest big overhaul of the sync engine (I think in 13.3) and persists (and got worse) up till 13.5 - current release. 
Thank you for reading
Kat

 

Da, Moroshka!

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New Here ,
Aug 22, 2024 Aug 22, 2024

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Hi DaMoroshka!,

 

I'm experiencing almost exactly what you've described. There're near 20k photos in my catalogue. Would you share if anything improved in the past few days since you've shared your diagnostic report?

Thanks!

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New Here ,
Aug 22, 2024 Aug 22, 2024

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Deleting the Helper and Sync file helps!...photos start being downloaded. I'll keep my fingers crossed!

By the way, I've been using your plugins for several years. They are great!

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Participant ,
Aug 23, 2024 Aug 23, 2024

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No - Adobe stopped talking to me after I sent them my diag reports. But it is clear as day without any diagnostics that they screwed up this release (starting 13.3) by poor coding and no testing. When sync is active (there are images in queue), even paused - LR is virtually unusable since many common operations lag horrendously. When sync is "all done" with green tick - you can work fine. But this is not what we expect of a highly expensive premium software! And this is by far not the last bug with sync- for example now I am getting "sync error" in status but if I go to online browser page with "sync issues" (why we even need to go online to check what's wrong, why can't we get that info withing the app??!) - the page list ZERO ISSUES. Also the ages old bug with custom camera profiles not syncing to mobile devices is still there GLARING and STRONG - I've just recently WIPED all my cloud images, started sync anew, and I am getting the "some settings are missing and need to be downloaded" on my iphone for many pics with custom camera profiles, just as it was going on FOR YEARS now. 

Da, Moroshka!

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Participant ,
Aug 23, 2024 Aug 23, 2024

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What are you even talking about? Nobody syncs more than one catalogue since it is not allowed by Lightroom! The issue here is that current release is SERIOUSLY BROKEN - anyone can verify that for himself: if you got a reasonably large catalogue with a lot of edits stored in it, cloud sync enabled, and sync has some images in queue - you literally cannot work with LR - many operations lag FOR MINUTES before they are finally executed (or not). You cannot even put sync on pause - it won't help. The only workaround is to wait untill the sync is all done or stop using sync altogether. 

 

Da, Moroshka!

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Participant ,
Aug 23, 2024 Aug 23, 2024

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It is amazing how this bug has been there ALIVE and KICKING since 13.3, and Adobe released 13.4 and 13.5 with the bug still there! I have filed it several times in  the "ussues" category of this forum - but every time the mods keep moving it to "discussions" here! I am shocked that this is not made top priority and fixed immediately. But what can you expect from a company that literally NOW suggest me to read a discussion on this forum about LR Classic CC 7 version!!!! If Adobe discussion forums work that way one can only imagine how their software engineering is faring!

Da, Moroshka!

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Participant ,
Aug 23, 2024 Aug 23, 2024

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eager mods, please stop editing the title of the original post. The thread is NOT ABOUT lag in creating new collections only. 13.5 lags in a dozen MAJOR operations if cloud sync is working. Put your energy to fixing the issue and not to suppressing the voices of disgruntled users!

Da, Moroshka!

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New Here ,
Aug 23, 2024 Aug 23, 2024

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Hey DaMoroshka,

 

The same thing is happening with me. Before the 13.5 update, my lightroom was actually functioning fine (about 69k catalog). However after the update, everything is slow! Trying to change a slider and/or edit is frustratingly slow, it takes awhile for the edit to go through.

It is very hard to edit like this and takes away time from work. I do believe it has something to do with the new sync engine cause when I tried to make a new collection from a folder with pics in it already, it would take mins to appear, when before it was almost instantaneous. Now I have force quit the app, make a new blank collection and then name it, and then copy the pics over I want in it. Before I was able to just right click on a folder and then click "Create Collection..."

Adobe needs to fix this cause this is frustrating to work in, I'm tempted to use regular lightroom and not Classic.

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Participant ,
Aug 25, 2024 Aug 25, 2024

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Hi Arjun!

Is there any news on our issue? We are suffering here, you know.

Da, Moroshka!

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Community Beginner ,
Aug 25, 2024 Aug 25, 2024

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The same problem (nothing to add). I am patiently waiting for a fix. Now Lightroom Classic is useless.

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Community Beginner ,
Aug 26, 2024 Aug 26, 2024

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I tried regualr cloud based LR and get the same lag on everything  heck I dont think I even have 20k in my catalog  LR clasisc is un-usable for me today just hangs can't even switch from one photo to the other in develop with only 150 shots  imported! 

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Explorer ,
Aug 26, 2024 Aug 26, 2024

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Da - what appears to be working for me so far is to pause sync. Yes it should be working and hopefully they will fix this in next update...

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New Here ,
Aug 27, 2024 Aug 27, 2024

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My Lightroom is also not usable anymore.  I have over 78,000 images coming in at 1.3 TB of 3.1 TB.  I am not syching.  Photos don't load.  Mouse locks up.  It crashes my whole computer.  This all happened over the course of the summer so most definitely related to the new releases.  I curse myself every time I try and use it again.  So we're paying big dollars monthly for something that is unusable.  Unbelievable.

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Community Beginner ,
Aug 27, 2024 Aug 27, 2024

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I upgraded to 13.5 on Mac OS 13.6.9 and also finding the new Lightroom classic unusable. Crashes on importing photos, and hangs with pinwheel of doom when I try to close the program.

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Participant ,
Aug 27, 2024 Aug 27, 2024

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yours is a different issue. Without sync enabled 13.5 is usable. You need a mac, a large catalogue and cloud sync working to 100% see the issue being discussed here. When sync is not working mine is kind of alright - a bit glitchy but usable. Once sync is running - it is immediately hell. 

Da, Moroshka!

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New Here ,
Aug 27, 2024 Aug 27, 2024

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I am running on an iMac!

 

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New Here ,
Aug 27, 2024 Aug 27, 2024

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I'm running 13.6.1.

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Community Beginner ,
Aug 27, 2024 Aug 27, 2024

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Same here with Lightroom Classic 13.5 on Mac with around 200k images. Unusable laggy and sync to/from cloud is not working at all. I tried the suggested fixes, but nothing seems to change much.

Please fix this fast Adobe!

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Participant ,
Aug 28, 2024 Aug 28, 2024

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13.6.1 - what? current LR release is 13.5, current Mac OS is 14.6.1 If you are not at current builds first thing you should do is update.

Da, Moroshka!

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Participant ,
Aug 28, 2024 Aug 28, 2024

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Adobe representative who used to be active in this thread stopped responding. Very sad.

Da, Moroshka!

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New Here ,
Aug 28, 2024 Aug 28, 2024

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Same for me, since 13.5, uses all the available memory (64 Go !) and the the computer is unusable. Same issue on 2 computers. Have you tried to come back to an older version ?

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Community Expert ,
Aug 28, 2024 Aug 28, 2024

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Post deleted by DdeGannes

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 23H2, LrC 14.0.1, ; ) Camera Oly OM-D E-M1.

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New Here ,
Aug 28, 2024 Aug 28, 2024

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Sorry, I looked at my Mac version.  My LR is 13.5.

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