P: Blank thumbnails showing up in All Photographs only

9 Votes
Community Beginner ,
Oct 08, 2018 Oct 08, 2018

Copy link to clipboard

Copied

Ligthroom Classic 7.5 Windows10 32 gig of memory

All Photos is showing 4 gray thumbs that I can't delete. The thumbs are not in my folders, which shows a count of 4 fewer photos than all photos does. When I try to delete the 4 empty thumbs it prompts this error message: an internal error has occurred: ?:0: attempt to index field 'rootFile' (a nil value). Also, the thumbs show no metadata, and a right click to locate in the folder in library returns no results.
I have disabled all plugins, no change, synchronize photos, no change, find missing photos, no change. I searched the forum, and the web andhave not found a solution. Any help would be greatly appreciated. 

Bob

Bug Fixed
TOPICS
Windows

Views

372

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
40 Comments
Community Beginner ,
Oct 08, 2018 Oct 08, 2018

Copy link to clipboard

Copied

@robert Leggett: We will look into this issue. In order to solve this problem, we need to look into your catalog. One of our Engineering Members will contact you for the same. Please share catalog in case you can do so.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Oct 08, 2018 Oct 08, 2018

Copy link to clipboard

Copied

Thank you!

Votes

Translate

Translate

Report

Report
Community Beginner ,
Oct 08, 2018 Oct 08, 2018

Copy link to clipboard

Copied

I have also intermittenetly have this occur with LR Classic 9.5, Win 10 w/32 gig.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Oct 10, 2018 Oct 10, 2018

Copy link to clipboard

Copied

We could reproduce this issue in Robert's catalog.
We are investigating.

Thanks,
Sunil

Votes

Translate

Translate

Report

Report
Community Beginner ,
Oct 24, 2018 Oct 24, 2018

Copy link to clipboard

Copied

FYI, I updated to V8 but the issue wasn't resolved, I still have the blank thumbnails under all photographs.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Nov 02, 2018 Nov 02, 2018

Copy link to clipboard

Copied

Sunil,

Any updates on my issue?

Thanks,
Bob

Votes

Translate

Translate

Report

Report
New Here ,
Feb 01, 2019 Feb 01, 2019

Copy link to clipboard

Copied

I have the same problem but with 268 empty pictures.

Windows 10 and Lightroom 8.1.

Votes

Translate

Translate

Report

Report
LEGEND ,
May 10, 2019 May 10, 2019

Copy link to clipboard

Copied

I've been having this issue in Lightroom Classic today and today only. Updated Lightroom, updated graphic settings. Deleted the folders. Did everything adobe suggested and several forums, and nothing has changed.

it's not every picture, or every file transfer, but I can't delete the blank images and have to redo the import entirely.

Votes

Translate

Translate

Report

Report
LEGEND ,
May 21, 2019 May 21, 2019

Copy link to clipboard

Copied

I am getting the same problem with LR Classic 8.3. 

Votes

Translate

Translate

Report

Report
New Here ,
Jul 24, 2019 Jul 24, 2019

Copy link to clipboard

Copied



In the last days I somehow ended up with ghost images in my Lightroom Classic CC 8.0 catalog. Please see the following links for examples. When I right click and click [show in explorer] I get an error message: "An internal error has
occured: ?:0: attempt to index field 'rootFile' (a nil value)".

https://i.imgur.com/4m1SUb5.png

https://i.imgur.com/MSLWTnM.png

Please let me know how to remove these ghost images.


Votes

Translate

Translate

Report

Report
Community Beginner ,
Jul 24, 2019 Jul 24, 2019

Copy link to clipboard

Copied

Robbert Langezaal we will communicate with you on this issue. We will probably request for Catalog.

Votes

Translate

Translate

Report

Report
LEGEND ,
Aug 01, 2019 Aug 01, 2019

Copy link to clipboard

Copied

I have the 'ghost image' problem too.
Would someone from Adobe please contact me to resolve this?
I am on LR 8.3.1
Thank you.

Votes

Translate

Translate

Report

Report
New Here ,
Sep 02, 2019 Sep 02, 2019

Copy link to clipboard

Copied

I have the same problem with LR Classic 8.4.No way to discard of the ghost  images. Tried all of the above.
Please assist

Votes

Translate

Translate

Report

Report
LEGEND ,
Sep 03, 2019 Sep 03, 2019

Copy link to clipboard

Copied

The bottom line is that at the moment, there is no fix unless you know how to get into the algorithm. That rules me out.
I contacted Victoria Bampton (LR Queen) as a member and she arranged a contact with an Adobe engineer. This came to nothing the reason being that Adobe are aware of the problem and have a fix in the pipeline for the next update of Lightroom. 
We shall see....

Votes

Translate

Translate

Report

Report
LEGEND ,
Sep 03, 2019 Sep 03, 2019

Copy link to clipboard

Copied

Another report of similar symptoms, blank thumbnails with no metadata that can't be deleted: 
https://forums.adobe.com/message/11235954#11235954

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Sep 03, 2019 Sep 03, 2019

Copy link to clipboard

Copied

For those on this thread with the issue of a few 'ghost' images in their catalog that show as blanks and are not deletable by any method, a fix will be coming in a future version of Lightroom to prevent this occurring and hopefully clean up any ghost images left behind. There is no ETA on this. 

That said, I do have a process to remove these from your catalog, for those who cannot wait.

Procedure:

  1. Make a copy of your catalog.
  2. Zip it to reduce its size.
  3. Post it to your Creative Cloud Folder.
  4. Set it to share and copy the link.
  5. Email the Link to:

As I receive these I will run the repair procedure and send you back a link to download a corrected catalog. 

Note: While I am working on your catalog you should not do any additional Lightroom work. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
LEGEND ,
Sep 03, 2019 Sep 03, 2019

Copy link to clipboard

Copied

Why  is there no ETA?
A lot of people have this problem and want it fixed.

Votes

Translate

Translate

Report

Report
LEGEND ,
Sep 14, 2019 Sep 14, 2019

Copy link to clipboard

Copied

I, too, am having this issue. The photos show blank, metadata won't load (I just get the spinning dots next to the preset dropdown), and I can't delete the photos - returns a nil value like others report. I'm not comfortable with sending my library off to someone I don't know for a fix (I wish he'd share his fix so we can all replicate it on our own). I am using the latest Lightroom Classic update v8.4

Votes

Translate

Translate

Report

Report
Adobe Community Professional ,
Sep 15, 2019 Sep 15, 2019

Copy link to clipboard

Copied

Rikk works for Adobe, so you're safe to send it to him. I've known him for many years, he's a good guy. Otherwise the fix will be coming to a future version, but we don't have a timescale yet.
-------------------------------------
The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit Like a Pro books.

Votes

Translate

Translate

Report

Report
LEGEND ,
Feb 28, 2020 Feb 28, 2020

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community Beginner ,
Mar 14, 2020 Mar 14, 2020

Copy link to clipboard

Copied

Count me in as well. Two grey catalog items that I can't interact with or delete. Just happened. LR Classic 8.4.1 for Mac.  Any progress on this at all since it was reported a year ago?

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Mar 15, 2020 Mar 15, 2020

Copy link to clipboard

Copied

Please update to 9.2. No further work will be done to 8.4.1
Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Community Beginner ,
Mar 15, 2020 Mar 15, 2020

Copy link to clipboard

Copied

Thank you. I updated to version 9.2 and the extraneous items are gone.

Votes

Translate

Translate

Report

Report
LEGEND ,
Apr 07, 2020 Apr 07, 2020

Copy link to clipboard

Copied

Might as well add my statement, too. Seems this has been going on for various members long enough for Adobe to have looked into it and given us some kind of update on their progress in resolving it. Come on, guys ~ we love your products and, more importantly, RELY on them. Help us out soon, OK?? MTBirder (running the latest version of CC and ALL my apps on Mac OS Catalina.)

Votes

Translate

Translate

Report

Report
New Here ,
May 13, 2020 May 13, 2020

Copy link to clipboard

Copied

Hello Rikk,

I have the same problem with Lightroom Classic: 9.2.1. and nearly 4000 ghost pictures.

I sent a post here : https://community.adobe.com/t5/lightroom/0-attempt-to-index-field-rootfile-a-nil-value/m-p/11123717?... and someone answered to me, suggesting to come here. Indeed, it seems to be exactly the same problem.

I see your post is 8 months old : can I send you my catalog according to the Procedure ?

If yes, could you explain how to post to my Creative Cloud Folder, because I tryed to do it with the Creative Cloud App, but I have an error message saying that this kind of file (zip) is not accepted. Maybe I do not do what I am supposed to (I do not use the Cloud usually).



Thank you
Best regards

Votes

Translate

Translate

Report

Report