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gpalacio
Participant
June 22, 2023

P: Can not connect to remoter server

  • June 22, 2023
  • 8 replies
  • 2762 views

My Lightroom Classic was auto updated this morning to v12.4.  Now when I try to connect to Photoshelter to upload images using Export the application crashes when trying to connect to the server.  There does not seem to be any issues with Photoshelter as I am able to upload images using other applicaitons.  As soon as Lightroom trys to make a connection to Photoshelter it crashes.  I can't even find a way to initiate a new log in.  Please advise if this is a bug or if there is a work around to reset the settings.

    This topic has been closed for replies.

    8 replies

    S
    spf22
    Participant
    August 18, 2023

    I can confirm that with the latest update (12.5) the Photoshelter Publishing Service is now working again for me. Thanks!

      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      Community Manager
      August 17, 2023

      Greetings all,

       

      Updates for the Adobe Photography Products have been released.  The August 2023 updates contain a fix for this issue. 

      If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

      Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

       

      Thank you for your patience.

      Rikk Flohr: Adobe Photography Org
        S
        spf22
        Participant
        July 21, 2023

        Any updates on this issue? Like others, I have had to downgrade to keep my Photoshelter Publishing Service working properly. 

          J
          jennifer@norch.com
          Participant
          July 7, 2023

          Since upgrading to LR 12.4 yesterday, it crashes every time I export a file. (Mac OS Big Sur 11.7.8) I've reinstalled the plugin I was using.  I've turned off loupedeck and the wacom tablet in case they were somehow interfering (I just updated these softwares today, so I thought maybe the two events were related).  I've tried exporting to different locations.  I've tried several times restarting the computer.  Any suggestions?

            mikes76699667
            mikes76699667
            Participating Frequently
            July 3, 2023

            great to hear thanks

            Smit K
            Community Manager
            Smit KCommunity Manager
            Community Manager
            June 29, 2023

            Hi,

            We have been able to reproduce this issue and we are looking into this.

            Smit | Lightroom Team
              AxelMatt
              Community Expert
              AxelMattCommunity Expert
              Community Expert
              June 23, 2023

              In a first step try is to reset the preferences to the default settings.

              • Reset Procedure:
              • Close Lightroom.
              • Windows: Hold down [Alt]+[Shift] while restarting Lightroom.
              • Mac: Hold down [Opt]+[Shift] while restarting Lightroom.
              • Overwrite the Preferences when prompted by the dialog.
              • Close Lightroom.
              • Restart Lightroom.

               

              It's recommended to backup your preferences before you reset the preferences to the default settings: 

              https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

               

              My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
              G
              gpalacioAuthor
              Participant
              June 23, 2023

              Thanks for the info.  I reset the preferences.  I then needed to reenter the account settings for Photoshelter.  But, as soon as I click the connect button Lightroom Classic application quits.  Still searching for a solution.

              GoldingD
              GoldingD
              Legend
              June 24, 2023

              Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

              mikes76699667
              mikes76699667
              Participating Frequently
              June 22, 2023

              Just did update, went to export client files, crashing repeatedly, Restart computer, still crash. MBP Ventura 13.4.1

               

              Terrible timing as I'm facing delivery deadline...not been an issue with previous updates, help appreciated.

               

              I did send crash report at least first time

              Rikk Flohr_Photography
              Community Manager
              Rikk Flohr_PhotographyCommunity Manager
              Community Manager
              June 22, 2023

              We’ve reviewed the email address you use with this forum and find no crash reports in our system.

               

               

              Do you use a different email address when filling out the crash report?

               

               

              Rikk Flohr: Adobe Photography Org
              mikes76699667
              mikes76699667
              Participating Frequently
              June 22, 2023

              I only have one for the business, so I don't think so. 

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