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Joe22295858b96s
Participant
April 12, 2022

P: Crash (11.3) - Launch/Open Catalog - faulting module: substrate.dll : 411196 (Windows)

  • April 12, 2022
  • 140 replies
  • 16536 views

After updating LR today from the Cloud app on my PC it now fails with an error every time I open it. I have tried updating graphic card drivers, uninstalled and reinstalled LR itself but the problem persists. Was working fine yesterday. It is now unusable as the error occurs on starting up the software. Have sent crash reports via the error popup. Urgent help requested!

    This topic has been closed for replies.

    140 replies

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    G
    grecophoto
    Participating Frequently
    May 8, 2022
    In the Adobe menu for download options, choose LrC and try downloading that
    one. it worked for me.

    *Dorothy Greco*

    *Twitter: @dorothygreco <>*
    *FB: Words&Images by DorothyGrecoPhotography
    <>*

    *IG: dorothylgreco <>*
    *[image: Marriage in the Middle]
    <>*
    C
    Cédric12450
    Participant
    May 8, 2022

    how can i install ligthromm classic 11.2 ?

     

    C
    Cédric12450
    Participant
    May 8, 2022

    Hello , i don t speak english verry well, i a have the same problem, i can't open lightomm , i try to resinstall , maj, but nothing work , i have a pc.  anyone can help me it s very important for me Thanks

    S
    scopen24
    Known Participant
    May 6, 2022
    Install 11.2. that will fix the problem.

    --
    Thanks,
    SC
    johnrellis
    johnrellis
    Legend
    May 6, 2022

    "I can't even get LR to open now. There are no updates showing in my CC. I am really stuck and on a huge deadline. HELP?"

     

    LR 11.3 and 11.3.1 appear much buggier than the typical releases. Try rolling back to 11.2.

    G
    grecophoto
    Participating Frequently
    May 6, 2022

    I can't even get LR to open now. There are no updates showing in my CC. I am really stuck and on a huge deadline. HELP?

    johnrellis
    johnrellis
    Legend
    May 3, 2022

    "Is there a fix for those using the licensed, non-subscriptioned LR?  No updates are available in the app."

     

    Are you referring to LR 6 or earlier?  I recommend starting a new thread, since problems with those very old versions crashing are almost certainly unrelated to the cause of the crashes in this thread. Be sure to include a screenshot of any error messages, the precise version of LR, and the operating-system version.

     

    Note that Adobe only provides bug fixes for Lightroom Classic 11 (the subscription version) -- older versions (subscription and perpetual licensed) are unsupported.  But sometimes people here can help with crashes of older versions.

    D
    drew24275335vd1v
    Participant
    May 3, 2022

    Is there a fix for those using the licensed, non-subscriptioned LR?  No updates are available in the app.

    ArtlifebyShane
    ArtlifebyShane
    Participant
    April 25, 2022
    Yeah I did uninstall it through creative cloud and then reinstall through there. Whatever patch the did in the last update is bugged they need to fix it and redeploy a fix.

    Get Outlook for iOS
    S
    scopen24
    Known Participant
    April 25, 2022
    Install 11.2 from Creative Cloud app. You don’t have to uninstall anything. LRC will do it for you.

    Thanks,
    SC
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