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P: Crash on launch: [8002028]

New Here ,
Jan 11, 2023 Jan 11, 2023

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Hallo,

ich benötige euer Hilfe.

 

Das neu installierte Lightroom Classic V12.1 auf Windows 10 startet auf dem PC nur im Online-Modus.

Das Progamm ist registriert, die Mailadresse wird online angezeigt und es wurden noch keine Anpassungen vorgenommen.

 

Sobald der PC offline ist, lässt sich das Programm nicht öffnen.

Es erscheint keine Fehlermeldung.

 

Das ebenfalls auf dem PC neu installierte Photoshop startet offline problemlos.

Darüberhinaus startet das zeitgleich, auf einem Notebook, installierte Lightroom Classic ebenfalls problemlos offline.

 

Wer kennt eine Lösung um Offline arbeiten zu können?

 

Vielen Dank im Voraus für eure Unterstützung.

Michael

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correct answers 2 Pinned Replies

Adobe Employee , Jan 13, 2023 Jan 13, 2023

This is a known crasher and should be fixed in the next update. Thanks for the crash report!

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Adobe Employee , Feb 13, 2023 Feb 13, 2023

Greetings all,

 

Updates for Adobe Photography products have been released.  The February 2023  updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience.

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Adobe Employee ,
Jan 13, 2023 Jan 13, 2023

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This is a known crasher and should be fixed in the next update. Thanks for the crash report!

Rikk Flohr - Customer Advocacy: Adobe Photography Products
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New Here ,
Jan 13, 2023 Jan 13, 2023

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Hi Rikk, I'm glad to hear that. Thank you very much for this information.

GoldingD and Axel thank you for your patience and support!

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Adobe Employee ,
Feb 13, 2023 Feb 13, 2023

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Greetings all,

 

Updates for Adobe Photography products have been released.  The February 2023  updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience.

Rikk Flohr - Customer Advocacy: Adobe Photography Products
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