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P: Email not working-External error has occurred: ?:0 Attempt to index field 'font'( a nil value )

31 Votes
Participant ,
Oct 25, 2020 Oct 25, 2020

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Ever since the V10 update my email out of LR Classic has quit working, but instead returns the above error message.  I have reset the preferences, deleted and readded my email client to no avail.  Still does not work and from the forum, it looks like there are lots of nil value errors happening.

System specs:

OS Name Microsoft Windows 10 Home
Version 10.0.19041 Build 19041
Other OS Description  Not Available
OS Manufacturer Microsoft Corporation
System Name JOESALIENPC
System Manufacturer Alienware
System Model Alienware Aurora R7
System Type x64-based PC
System SKU 0858
Processor Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz, 3192 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date Alienware 1.0.22, 6/9/2020
SMBIOS Version 3.1
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Alienware
BaseBoard Product 0VDT73
BaseBoard Version A00
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.488"
User Name JOESALIENPC\Jhud2
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.8 GB
Available Physical Memory 21.4 GB
Total Virtual Memory 40.9 GB
Available Virtual Memory 25.4 GB
Page File Space 9.12 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

Bug Fixed
TOPICS
macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , Dec 08, 2020 Dec 08, 2020

Updates to the Adobe Photography Products were released yesterday and include a fix for this issue. Please install the December update, restart your system and verify you are no longer experiencing the issue. Thank you for your assistance in reporting, providing additional information and, most of all, for your patience.

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replies 166 Replies 166
166 Comments
LEGEND ,
Oct 27, 2020 Oct 27, 2020

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Any solutions?  I'm having the same problem.

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LEGEND ,
Oct 27, 2020 Oct 27, 2020

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Same here - I tried uninstalling/reinstall and different gmail accounts - all the same.

This bug needs to be fixed as email export not working is seriously tedious 

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LEGEND ,
Oct 27, 2020 Oct 27, 2020

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Same issue here! Standing by for solution.

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Participant ,
Oct 27, 2020 Oct 27, 2020

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Huge problem for me--might force me to temporarily flee from LR.  Just amazing this major bug wasn't picked up.  Funny thing is I was on with Adobe support for well over an hour today--they tried everything--sad thing is  is they obviously were't even aware that it's a reported bug.

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New Here ,
Oct 28, 2020 Oct 28, 2020

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Having the exact same problem. Upgraded to LR Classic  10 and now can't export photos to my email address. Everything worked fine until I updated to the  latest version . 

This really sucks. 

''An internal error has occurred: ?:0: attempt to index field 'font' (a nil value)''

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New Here ,
Oct 28, 2020 Oct 28, 2020

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I am having the same problem - have tried changing email preferences with no resolution.  Help!

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Participant ,
Oct 28, 2020 Oct 28, 2020

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It's a bug in the program.  Nothing will fix it until the engineers get out a new version.  Best thing is to revert back to the previous version that worked.  

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New Here ,
Oct 28, 2020 Oct 28, 2020

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I do not think you can revert to older version once it updated to newer one, if you know how would appreciate knowing .

Thanks 

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Participant ,
Oct 28, 2020 Oct 28, 2020

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Yes you can--Access in Creative Cloud--has a list of previous versions just install. Actually this is what they are suggesting over at Adobe. 

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New Here ,
Oct 28, 2020 Oct 28, 2020

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David hi,

Thanks so much I will try this  now, really appreciate it very much .

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New Here ,
Oct 28, 2020 Oct 28, 2020

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exactly the same issue happened to me.i can no longer export to email.same error message  internal error has occured ?:0: attempt to index failed  "font" (a nil value)

this has only happened since installing the new update ( v10.0) 

as above,running windows 10

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Participant ,
Oct 28, 2020 Oct 28, 2020

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Dont bother calling Adobe Technical help.  Did absolutely no good and even with a follow up today they just had me repeat things that in no way solve the problem

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New Here ,
Oct 28, 2020 Oct 28, 2020

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You would think Adobe  might want to jump on the forum and help out , instead they have David  troubleshooting for everyone for free. :-]

LR 10.0  dazzled on the main stage but a big  bust at home. 

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LEGEND ,
Oct 28, 2020 Oct 28, 2020

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Thanks a lot David, saves me tons of time, reverting with grinding teeth 😉

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Participant ,
Oct 28, 2020 Oct 28, 2020

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This is what happens with Monopoly.  In the past, Adobe thoroughly beta-tested releases but that ended.   Just hate to see people waste their time going through the elaborate charade I had to deal with over the last two days.   I will keep you guys posted as to what if anything I hear.  

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Explorer ,
Oct 28, 2020 Oct 28, 2020

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Same issue with a gmail email export.  If I email using Outlook it works, but I cannot embed photos just attach

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Community Beginner ,
Oct 29, 2020 Oct 29, 2020

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Lightroom Classic prepares a file for e-mail but then does not launch Apple Mail; the file just disappears. This was working perfectly before the latest upgrade of the software. For your information Photoshop 2021, when using 'share', performs this function without error. This is very frustrating as I am / was sharing files via e-mail on a daily basis.

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Community Beginner ,
Oct 29, 2020 Oct 29, 2020

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When trying to e-mail a picture from Lightroom Classic the file is processed but then simply does not launch Apple Mail; the file just disappears. This was working perfectly until the latest upgrade. Incidentally, Photoshop 2021 when using 'share' performs this function without error.

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New Here ,
Oct 29, 2020 Oct 29, 2020

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cheers michael but my outlook email address is the same as my main address. i only have an outlook email as my phone email system is pants,lol

unless i set up a new outlook account???

sorry but im really not tech minded

darren

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Participant ,
Oct 29, 2020 Oct 29, 2020

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Best thing to do is wait for the update/or revert to previous version until the update comes out. 

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New Here ,
Oct 29, 2020 Oct 29, 2020

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michael,i tried sending the photo direct to my new outlook account and still got same message

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New Here ,
Oct 29, 2020 Oct 29, 2020

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@david_mintzer   how do i do that david? 

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Explorer ,
Oct 29, 2020 Oct 29, 2020

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my issue stated with the latest up date a few days ago.  When I launched following the update it said it needed to modify my catalog and since then I have had the email issue.

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Adobe Employee ,
Oct 29, 2020 Oct 29, 2020

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The Lightroom Classic team has identified the issue and is working on a fix to be included in a future release. 

Make sure you are hitting the [Like] button so we an identify how many of you are facing this issue. 

Thank you for your patience. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Enthusiast ,
Oct 29, 2020 Oct 29, 2020

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La solution :et même vous choisirez la taille de l'image !

Yves Crausaz, Suisse, retraité actif dans le monde de la photo et des arts graphiques.

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