P: Error : "Some masking models are downloading. Please try again later" (Copy/Paste Preset) (Mac)

[Akash_Munshi2478]

Same  Problme  help me, please

[Cyndi Bender]

I just started having this same issue.

[johnrellis]

@Cyndi Bender: "I just started having this same issue."

Triple-check you're on LR 14.3.1. Do the menu command Help > System Info and look at the first line. If you're on an earlier version, do Help > Updates.

[Cyndi Bender]

Thank you! I saw where it said to go back to an earlier version so I did that and it worked. I'll see if I need to update and it will hopefully fiix it.

[roosachristine]

Me too.  Can't copy/paste, can't apply presets, can't sync and edit mutliple photos at once

[johnrellis]

@roosachristine: "Me too.  Can't copy/paste, can't apply presets, can't sync and edit mutliple photos at once"

This bug was fixed in LR 14.3.1 -- did you update? Triple-check you're on LR 14.3.1. Do the menu command Help > System Info and look at the first line. If you're on an earlier version, do Help > Updates.

[Ijane35845780653j]

Hi! The last few years i developed presets that could be used easily. But the last 2 weeks when i click on a preset, Lightroom Classic shows a pop-up: "Some mask models can't be downloaden. try again later." I don't know what to do... can anyone help me please? I work on a macbook pro. thank you in advance!

[johnrellis]

@Ijane35845780653j: "Lightroom Classic shows a pop-up: "Some mask models can't be downloaden. try again later.""

This bug was fixed in LR 14.3.1 -- did you update? Triple-check you're on LR 14.3.1. Do the menu command Help > System Info and look at the first line. If you're on an earlier version, do Help > Updates.

[Arobart]

Depuis peu, je vois apparaître  en rouge dans "développement" : "Le téléchargement de certains modèles Masquage a échoué. Veuillez réessayer ultérieurement". Ce message revient systématiquement même après extinction du programme.

[johnrellis]

@Arobart: "the following message in red under "Development": "Downloading some Masking templates failed. Please try again later.""

This bug was fixed in LR 14.3.1 -- did you update? Triple-check you're on LR 14.3.1. Do the menu command Help > System Info and look at the first line. If you're on an earlier version, do Help > Updates.

[martin_8495]

@Sameer K 

Hi Sameer, and my apologies for the very late reply.

I cannot find a way to upload the .txt file of my LRC system info.

I still have the error in 14.3.1. I have rolled back as far as 13, but nothing changes. Ironically, 13.1 works on my laptop, which is running Windows 10. The PC with 14.3.1 is Running Windows 11.

Starting as an administrator also didn't solve the problem.

The issue affects only the Objects, People, and Filter Presets.

I have also tried various other suggestions, such as downloading and replacing the Modelzoo folder, but nothing has resolved the problem. I am beginning to wonder if something on my machine is causing the problem.  

Regards

Martin

[johnrellis]

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@martin_8495: "I cannot find a way to upload the .txt file of my LRC system info."

1. In LR, do the menu command Help > System Info.

2. In the System Info window, click Copy, which copies the contents to the clipboard:

3. Reply to this thread in your web browser.

4. Paste the clipboard into your reply (Ctrl V).

[hugo_909]

I just updated to the 14.3.1 but still getting this error, am I missing something? 

[martin_8495]

@johnrellis 

Hi John, and thank you for the information.

I believe that I have resolved this issue now.

After uninstalling LRC, I manually deleted all Adobe LR & LRC files and folders on my C: drive (including in the AppData folder) and then ran a registry cleaner to remove anything left behind there too. I reinstalled LRC, and now I no longer have any preset errors or download error messages. Everything is working as it should.

My theory is that as I upgraded from 14.2 to 14.3, somewhere along the line, the files left behind from 14.2 messed up the installation of 14.3 and 14.3.1.

Hopefully, this information will be useful to others.

Regards

Martin.

[martin_8495]

Hi.

I have had this issue for a while now, but managed to resolve it on my PC yesterday.

I uninstalled LRC, then I manually deleted all leftover Adobe LR & LRC files and folders on my C: drive (including those in the AppData folder). I then ran a registry cleaner to remove anything left behind there, too.

I reinstalled LRC 14.3.1, and now I no longer have any preset errors or download error messages. Everything is working as it should.

My theory is that as I upgraded from 14.2 to 14.3, somewhere along the line, the files left behind from 14.2 messed up or corrupted the installation of 14.3 and 14.3.1.

Hope this helps.

Martin.