P: Export & Import failing/crashing when Video is present

[Immaculens]

Hello, since Lrc 14/14.01 I have not been able to import images from a favourite Win 10 folder.

Its where I keep all my misc stuff I download from the net, etc. 

Its called "Downloads & Software".

I try to import a jpeg and the progress bar on the top left just hangs there doing nothing.

I can import images from other folders.

I just created a new folder called 'New Folder' - and cut everything from with "Downloads and Software" and pasted it inside "New Folder".

I tried to import a jpeg and the progress bar on the top left just hangs there doing nothing.

So there is an issue that it does not want to import from the root folder - yet it imports images from subfolders.

Conversely - if I go to the root of New Folder - select an image and right-click and choose "Open With - Lightroom Classic" - it again shows the import progress bar but it just hangs.

I just put "New Folder"  into another folder - and tried to import from the root of New Folder - and I cannot.

No matter what I name that folder - or - if I cut all contents and paste into another folder - I cannot import from the root folder.

EDIT: see reply below about video files

[Rikk Flohr: Photography]

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s?  Apple’s?

[Graig27230921dbmx]

I attached the apple crash dialogue in the original report.

I just now made Lightroom crash again (it happens every time I select a video file in Library module). And included my email address in the Adobe error report window that popped up, so you should be able to see it.

The error report window closed very quickly and then “Adobe Creative Cloud Diagnoistics” ran, and says “No Issues Found”.

Graig

[Rikk Flohr: Photography]

I would defer your Apple Crash report to Apple Troubleshooting experts.

I was able to locate your latest Crash Report; however, it indicates this is a unique crash to your system and shared by no others at this point. This tends to point to a system-specific issue on your installation. 

If there is something different about these video files, then it may help to post one for the experts at this forum to review. 

[Graig27230921dbmx]

The crashes are literally every video file I have in Lightroom (I think all mp4), from recent to old (10 years+), all imported from a Canon DSLR an Android Phone or an iPhone over the course of 10 years, and all of which opened fine in lightroom before the update to 14. So it’s not the individual video files that are the problem here.

They also all open fine in Preview/Quicklook, Quicktime Player, VLC, Final Cut, etc, so I can’t see how it’s an issue for Apple.

It’s also independent of file location. Some are on my internal drive and others are on external drives, so that doesn’t seem to be the issue either.

Is there some way to downgrade to Lightroom Classic 13 to test if it LRC14 that’s the problem without screwing up my catalog?

[Rikk Flohr: Photography]

The 14.x catalog is not backward compatible with 13.x. 

[Graig27230921dbmx]

Yes, I just found that out the hard way.

Downgraded to the last version of 13 and of course it wouldn’t read my catalog. So I reimported a folder from 2024, a folder form 2019 and a folder from 2014. Every single video works as intended in Library/Loupe, and not a single crash.

So I think this is obviously a problem with LrC 14, unless I’m missing something.

Is there any way I can downgrade my v14 catalogue to being v13 compatible? I’ve put in about 60 hours of work since upgrading from 13 to 14 that I don’t particularly want to lose. I’m assuming you’ll do some more testing and find a fix eventually, right?

[Rikk Flohr: Photography]

There is no way to downgrade a catalog to a previous version. 

I am not able to reproduce this. 

[matto59428643]

The bug is in LR Classic. I can import using Adobe Bridge or Nikon Transfer 2 and then into LR. The issue has been unresolved for a month or more. Exceptionally irritating.

[Rob_Cullen]

One piece of advice- Do NOT use Nikon Transfer.  In the past it has been known to corrupt the original files. (And there was a 'fix' for that- https://exiftool.org/fix_corrupted_nef.html )

[robertw93540780]

Thanks. I no longer use that prio to using LtC exclusively.  Am exploring going back to Photo Mechanic again to try to computer, then ingest into LR

[KR Seals]

Photo Mechanic is an excellent way to "Ingest", cull then delete before "Importing" into Lightroom Classic. It's extremely fast and saves you the time required to import and create LrC previews for images that will just be deleted anyway. A win all the way around.

[robertw93540780]

Thanks. I am going to start using that again.  Your confirmation is encouraging!  Appreciate your taking time to help.

[thomasm41488594]

Is there any update or advice regarding inability to import anything through Lightroom Classic 14.01?   Ever since i upgraded to 14.0.1 I cannot import from either my iphone or my Nikon camera.   They show up in Finder and Disk Utility as connected to the computer but they don't show up as source when I try to import.    This is extremely frustrating.   I reset all of the privacy and security settings on my iphone and it didn't make any difference.   I hoped the most recent updates to IOS and MacOS this week would make a difference but they do not.   It seems to be on the Adobe side.   

[hankk27400591]

My problems started after the update to LrC 14.0.1 as well. Here is what I discovered and my workaround.

1. The import hanging issue for me only happens on Windows 10. Windows 11 import works as expected.

2. Rather than import using the source and target folders method, I'm using the syncronize folder option.

3. First I create a folder in Lightroom under the folder I want my imported files to go into.

4. Then from Windows Explorer, I manually put my photos from any location into that folder.

5. Then I go back to Lightroom, right click on the newly created folder with the photos, and select Syncronize Folder.

6. Then it imports as expected. I'm importing .JPG only.

7. If there are video files in the folder you are trying to syncronize, it will hang just like the import wizard does.

8. It may be necessary to close LrC while you put the files into the new folder with Windows Explorer.

Anyway, works for me. I'm buying myself a new Win 11 computer for Christmas. Now I have the perfect excuse!

Good luck.

Hank

[brindle_6132]

Thank you!! A fix until the real fix. Most appreciated.

[matto59428643]

Indeed there is a problem with Nikon Transfer 2, unfortunately I found that out after reading your post :((

I can't understand why Adobe and Nikon can't check their products properly before releasing them 

[Immaculens]

I just looked at the foles in the root of the folder and saw two video files.

I deleted them. Tried to import from the root folder and yes - I successfully imported.

[KSNelson]

I have recently imported hundreds of images without problem.  However, one block of files appears to not have been imported, but apparently they have been.  They are just not showing are are not recognized as being imported.  If I press Import from this point, LrC hangs.  Files on either side of this block imported without problem and woithout hanging the program.

 

[Rikk Flohr: Photography]

See: https://community.adobe.com/t5/lightroom-classic-bugs/p-import-fails-when-it-encounters-a-corrupt-vi... 

Is this your issue?

[KSNelson]

When exiting the program,  LrC will not close because it says it still has tasks going, but after 6 hours, nothing had changed.

[KSNelson]

I read through that thread completely and although it sounds similar I am not sure it is exactly my issue.  But, I also didn;t see a solution.  What is odd to me is that files on either side of this block imported fine and quickly - nothing slow about the import.

[Rikk Flohr: Photography]

It looks like the next unrendered file is a video, making me suspicious that it is the issue. 

[KSNelson]

I removed the video file and now the file images are rendered, but the import still hangs.

[KSNelson]

I then tried to "synchronize" JUST that folder, and it worked.  Not sure why, but the removal of the video file certainly broke things loose, it appears.  

I remain puzzled as to why the more normal importing was not working.  It seems like the error with one file (the video file) should be handled as a single process error, separated out, and then the rest of the process continued.  Even better would be an error message saying something to the effect that a problem with a video file was encountered ...

Also, how can files actually be imported, or appear to be imported, but not seen? When I copied into the problem folder a file that I knew had the same name as one of the files that should have been imported, I got an official Adobe LrC pop up saying that file could not be moved into that folder because a file of that name already exists in there.  They are there; they just are not showing.  All because they couldn't or weren't imported because of a video file?

Thanks, Ric, by the way !!!

[mannymadethis_com]

Using windows 10, I encountered an issue when importing Raw photos mixed with videos, LR  does not import anything. In the import window, LR shows the previews and stops showing preview on the first video it encounters. 

Fix is to move the videos under a folder and restart the dialog window.