P: Export & Import failing/crashing when Video is present

[Immaculens]

Hello, since Lrc 14/14.01 I have not been able to import images from a favourite Win 10 folder.

Its where I keep all my misc stuff I download from the net, etc. 

Its called "Downloads & Software".

I try to import a jpeg and the progress bar on the top left just hangs there doing nothing.

I can import images from other folders.

I just created a new folder called 'New Folder' - and cut everything from with "Downloads and Software" and pasted it inside "New Folder".

I tried to import a jpeg and the progress bar on the top left just hangs there doing nothing.

So there is an issue that it does not want to import from the root folder - yet it imports images from subfolders.

Conversely - if I go to the root of New Folder - select an image and right-click and choose "Open With - Lightroom Classic" - it again shows the import progress bar but it just hangs.

I just put "New Folder"  into another folder - and tried to import from the root of New Folder - and I cannot.

No matter what I name that folder - or - if I cut all contents and paste into another folder - I cannot import from the root folder.

EDIT: see reply below about video files

[KSNelson]

Just gave this bug more credence this morning.  I moved the videos in a batch of new files to import and put them in another folder under the image folder.  As soon as I started to do the import, I saw that it had read the video files and included them in the intended import process, so I stopped right there.  I moved the video files' folder to above the image folder and started the import process again.  It went just fine.

So, watch out for those video files in and among your image files.  This shouldn't be a problem, but it sure appears to be.

[mothra9999]

Windows 10, Lightroom Classic v14.0.1. Just recently LrC was updated and it forced this catalog upgrade:

Since then I cannot synchronize photos to add them to my catalog. If I right click on a folder and select Synchronize I see the images are found:

Then I click Synchronize and it just hangs forever. It shows "Importing files" but just stays on this screen forever and does not actual import anything:

When I want to give up I either cancel by clicking the X in the task on the top right or close out of Lightroom:

I get this "No photos or videos were found to import":

Notes:

• This process has been working for years and just started failing after this recent upgrade. 
• The photos are not already in the catalog (searching for a file name from the new folder does not return anything.

Does anyone have any suggestions for how to make this work again? As it stands right now I cannot work at all on new content. Thank you!

System Info:

Lightroom Classic version: 14.0.1 [ 202410161356-30922cfc ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Enterprise Edition
Version: 10.0.19045
Application architecture: x64
System architecture: x64
Logical processor count: 6
Processor speed: 3.5GHz
SqLite Version: 3.36.0
CPU Utilisation: 2.0%
Power Source: Plugged In
Built-in memory: 32665.4 MB
Dedicated GPU memory used by Lightroom: 45.2MB / 2007.1MB (2%)
Real memory available to Lightroom: 32665.4 MB
Real memory used by Lightroom: 1199.1 MB (3.6%)
Virtual memory used by Lightroom: 1037.1 MB
GDI objects count: 840
USER objects count: 3323
Process handles count: 7221
Memory cache size: 347.9MB
Internal Camera Raw version: 17.0 [ 2043 ]
Maximum thread count used by Camera Raw: 4
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 50MB / 16332MB (0%)
Camera Raw real memory: -11811MB / 32665MB (-36%)

Cache1:
NT- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB

Cache2:
m:347.9MB, n:0.0MB

U-main: 97.0MB

System DPI setting: 96 DPI
Desktop composition enabled: Yes
Standard Preview Size: 1600 pixels
Displays: 1) 1600x900
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 760 (27.21.14.5671)
Init State: GPU for Display supported by default
User Preference: Auto
Enable HDR in Library: OFF

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: F:\Pictures\Lightroom\All Pictures\All Pictures-v13-5.lrcat
Settings Folder: C:\Users\sean\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) jb: Syncomatic
3) SmugMug

Config.lua flags:

Audio and Video info: Loading

[mothra9999]

And when trying to launch LrC often it will not open now, but I will see multiple Lightroom.exe processes in Task Manager. Force closing them allows me to open it again but something is very unhappy.

[mikec85665078]

I'm having the same issues you are having.

[Jack_Lee2659]

I also have similar issues with multiple Lightroom processes in the background and the app does not launch into the forerground.  When I kill all of them, it launches.  I also run into a problem importing more than 625 images.  It would just churn for a long time.  Cancelling it says nothing was imported after waiting half an hour.  I have plenty of drive space for catalog and images.

[Bill Sprague]

I'm on Windows 11 and can't duplicate your issue.  What is "jb: Syncomatic"?

[Jack_Lee2659]

I have the same problem with Windows 10.  It was able to import a 625 files after upgrade then got stuck.  Now it appears to churn the disk during import on a different folder but nothing gets imported.

[Jack_Lee2659]

Lightroom Classic version: 14.0.1 [ 202410161356-30922cfc ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.19045
Application architecture: x64
System architecture: x64
Logical processor count: 12
Processor speed: 3.6GHz
SqLite Version: 3.36.0
CPU Utilisation: 0.0%
Power Source: Plugged In
Built-in memory: 32700.7 MB
Dedicated GPU memory used by Lightroom: 21.5MB / 8042.0MB (0%)
Real memory available to Lightroom: 32700.7 MB
Real memory used by Lightroom: 2033.3 MB (6.2%)
Virtual memory used by Lightroom: 1990.0 MB
GDI objects count: 827
USER objects count: 2774
Process handles count: 27073
Memory cache size: 61.2MB
Internal Camera Raw version: 17.0 [ 2043 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 22MB / 16350MB (0%)
Camera Raw real memory: -603182MB / 32700MB (-1844%)

Cache1:
NT- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB

Cache2:
m:61.2MB, n:0.0MB

U-main: 108.0MB

System DPI setting: 96 DPI
Desktop composition enabled: Yes
Standard Preview Size: 1024 pixels
Displays: 1) 3840x2160, 2) 3840x2160, 3) 2560x1440, 4) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce RTX 3050 (32.0.15.6094)
Init State: GPU for Export supported by default
User Preference: Auto
Enable HDR in Library: OFF

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: E:\Lightroom12Catalog\Lightroom6Catalog-2-2-v13-4.lrcat
Settings Folder: C:\Users\jack\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Aurora HDR 2019
3) Export to Photomatix Pro
4) Flickr
5) HDR Efex Pro 2
6) Luminar 3
7) Luminar 4
8) Luminar 2018

Config.lua flags:

Audio and Video info: Loading

[dieter_2742]

After I upgraded Lightroom Classic to 14.0.1 , I encountered the problem that I can no longer import any video to LightRoom Classic.

I got the problem down to the following test scenario:

- I have one folder with just one video file. The video has been recorded with a Google Pixel 6. It has an mp4 file extension and MediaInfo shows 

  - 1 video stream: HEVC - 20.7Mbps, 1920*1080 (16:9) at 30.000 fps, HEVC

  - 1 audio stream: AAC English, 192 Kbps, 48.0 KHz, 2 channels, AAC (LC)

- I successfully imported the same video file prior to the upgrade from a different folder

- when I use the import dialog I can see the file (it has a "selected" checkmark) and can specify into which collection to import to - however when I click on import just an empty progress bar is displayed in the upper left corner (it reads in german "Dateien am aktuellen Speicherort importieren" english translation might be something like "import to current location") of the screen but there is no progress at all ...

- The progress bar is not moving at all - when I click on the "x" to close the import I get a message box with an error message "no photos or videos found to import" ...

I upgraded camera raw to 17.0.1 (and rebooted) but this didn't change anything.

More details of my system:

Windows 10 Pro 22H2 with latest updates installed - installed in German

[moved from bugs to discussions according to the community rules - Mod.]

[GoldingD]

I upgraded camera raw to 17.0.1 (and rebooted) but this didn't change anything.

Why?

[GoldingD]

Their appears to be an issue with LrC v14.0.1 and Video files. Many members are having issues in Import if a video file exists in the source. Solution for that is to move the video file to a different source, then import the stills. But as to solving importing a video, apparently all fouled up.

Solution???

[mothra9999]

It is a plugin to sync metadata (needed at one point to resolve a catalog probelm I had): https://www.photographers-toolbox.com/products/jbeardsworth/syncomatic/

I have removed it and the issue remains the same.

[mikec85665078]

I have found that lightroom doesn't like gif's.  It seems to get hung on them and stops.  I have painstakenly converted all of them to .jpg or .png's and have had some luck on not freezing up after that.

[Jack_Lee2659]

My folder does not contain GIF's.

[Jack_Lee2659]

I turned out import does not like MOV files.  If there's one in the folder, it hangs the import process.

[dieter_2742]

No special reason - as Camera Raw is used by Lightroom Classic and there was no update for LRC 14.0.1 itself, I  just upgraded Camera Raw to check whether it would make any difference ...

[F. McLion]

Lightroom does not use CameraRaw. It has its own version integrated.

[Bill Sprague]

It is a plugin to sync metadata (needed at one point to resolve a catalog probelm I had): https://www.photographers-toolbox.com/products/jbeardsworth/syncomatic/

I have removed it and the issue remains the same.

By @mothra9999

Go to this link and type in "Agent".   Be patient.  Sometimes it is fast and sometimes they are busy.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

[burkhardh]

Yes indeed that solved my problem as well. Moving all mp4 files to a different folder and than the import works.

It's a workaround yes, but it's a pity that this takes so long to get fixed. Because it's significant extra work to get all the mp4 back into the correct folders afterwards.... Hoping Adobe can fix this soon. Thank you all for your help with this.!!

[Vladdy2065]

With 14.0.1. I now cannot Import (move) pictures and videos as before. Many hours later....Removing the MOV and MP4 files from the source folder seems to be a workaround and pictures (jpg, heic) import as before. 

Symptoms:

When attempting an import it will count the number of files to import. On the Import preview screen it will show the first few thumbnails untill it encounters the first video, thereafter just gray placehoplder boxes with file names. In bottom left corner messge shows "Loading dates...". At this point is is effectively hung, but for fact you can Cancel to get out. Even after a few hours there is no progress, and it never displays to which folder it will import the files to.

[KR Seals]

Take a look at this thread in this forum. It may be the same issue.

And this one, too.

[bpmurray]

Since I returned from a break with some 600 pics that I wanted to process, I found major issues with importing them. Typically I use Nikon's tools to import them to disk in folders by date, and then use LrC to import them in situ into the catalog. However, I found that the import process was hanging, so I tried importing them from each individual date folder. Some went well but some just wouldn't play ball. I have finally identified the issue: if there's an MP4 file in the folder, LrC just stops when it gets to it. I verified this by moving the MP4 files out of the problematic folders and the import just breezed through.

• The OS is Windows 10 Pro 22H2, build 19045.5131
• LrC version 14.0.1, build 202410161356-30922cfg
• The camera model is a Nikon D3300, recording both JPEG and NEF

[bpmurray]

Just to clarify, by "import" I mean using the import function with move or copy or add, as well as using synchronise.

[John R Ellis]

Moderators, @Rikk Flohr: Photography: Please merge with this thread about importing video on Windows 10:

https://community.adobe.com/t5/lightroom-classic-bugs/p-import-fails-when-it-encounters-a-corrupt-vi...

[John R Ellis]

Moderators, @Rikk Flohr: Photography: Please merge with this thread about importing video on Windows 10:

https://community.adobe.com/t5/lightroom-classic-bugs/p-import-fails-when-it-encounters-a-corrupt-vi...