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johnrellis
Legend
November 22, 2022

P: Exporting photo with brush mask and overlapping red-eye correction fails with "unknown error"

  • November 22, 2022
  • 17 replies
  • 8785 views

Exporting a photo with a brush mask and overlapping red-eye correction fails with "unknown error" when Use GPU For Export is enabled.  

 

Tested on LR 12.1 with Mac OS  12.6.1, 12.6.2, and Mac OS 13.1 on two different machines.


To reproduce:

 

1. Import the attached JPEG.

 

2. Enable the option Settings > Performance > Use GPU For Export.

 

3. Export the photo to the desktop as a JPEG (see the attached screenshot for precise export settings).

 

4. Observe the following "unknown error":

 

The photo has a brush mask applied around the right eye socket, with Whites = 22 and Noise = 18, and a red-eye correction on the right eye.  

 

See here for the original report:

https://community.adobe.com/t5/lightroom-classic-discussions/error-using-the-publishing-service-in-lightroom-classic-12/m-p/13457922#M305285

 

 

 

 

This topic has been closed for replies.

17 replies

johnrellis
Legend
February 13, 2023

I think it's best to start a new thread for the problems with export plugins. "Unknown error" encompasses all internal programming errors, and it's almost certainly the case that the error triggered by rendering a brush mask overlapping a red-eye correction is different from that caused by running two plugins after LR has rendered the image.

Known Participant
February 13, 2023

What is curious is that the behavior people are reporting does not seem perfectly consistent. A couple of people have claimed (and I have no reason to doubt them) that disabling some Freidl plug-ins fixes their issue. But the steps I described above in an earlier post caused the export problem even if all of the Friedl plug-ins are disabled.

Participant
February 13, 2023

These two:

Metadata Wrangler — Control what metadata is/isn't included during any export
Run Any Command — Custom process each image during an export

Of course I had already sent Jeffry the technical logs but didn't reply (which matches the experience of other users).

I suspect that Adobe has changed something in the plugin APIs in recent versions, but I can't prove it.

 

 

johnrellis
Legend
February 12, 2023

"the Jeffrey plugin"

 

He has many plugins -- which one in particular? The error message is generic and has many possible causes, and your problem is likely unrelated to that  of this thread. I recommend you contact Friedl next, since the problem could be caused by the plug-in itself.

Participant
February 12, 2023

Any export with the Jeffrey plugin enabled runs into the render error exactly as described above. As soon as the plugins are deactivated, everything works again. Disabling GPU support doesn't change anything. Error also occurs with simple, unedited images. Please help Adobe!
(Win 11, LR classic 12.1, all plugins up to date)

Rikk Flohr_Photography
Community Manager
Community Manager
January 11, 2023

Adding bug number

Rikk Flohr: Adobe Photography Org
Participating Frequently
November 22, 2022

While publishing photos (a single one or a collection set as well) LrC always produce the following error message:

readMetadata: Error when Lightroom
attemps to process a catalog master
image file: "dng_error_file_not_found"
(look at the part after "dng_error" for
a clue to the problem)

Later apears a window with a list of not rendered photos preceded of this message:

Einige Exportvorgänge wurden nicht gerendert.
Unbekannte Fehler. Dieses Foto wurde nicht gerendert.
or in english
Some export operations were not performed
An unknown error occurred. This photo was not rendered.

All the listed photos are exist on the HD as DNG-Files. They appear in the LrC catalog with all their metadata attributes.
They also could without any problems be exported to HD by using the same parameters as in the Publishing Service.

Consequently the Publishing Service of LrC is not usable.

The same problem already occurred in LrC 11.5 so I was forced to downgrade LrC to version 11.4.


Lightroom Classic-Version: 12.0.1 [ 202210260744-9e008017 ]
OS: Windows 10 - Home Premium Edition, version: 10.0.19044

GoldingD
Legend
November 22, 2022

Please post a screenshot, library module, grid view, with folders panel shown. Looking to see if their are ? and ! marks, thinking missing photos

see:

https://www.computer-darkroom.com/lr2_find_folder/find-folder.htm

Participating Frequently
November 22, 2022

This error currently affects any photo in any of my collections.
None of this photos are marked with "?" or "!" in the library module. They were neither moved nor missing.
All the photos are stored on an internal HD. It is still possible to develop this photos and also to export
them to any location.