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P: Exporting photo with brush mask and overlapping red-eye correction fails with "unknown error"

LEGEND ,
Jan 02, 2023 Jan 02, 2023

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Exporting a photo with a brush mask and overlapping red-eye correction fails with "unknown error" when Use GPU For Export is enabled.  

 

Tested on LR 12.1 with Mac OS  12.6.1, 12.6.2, and Mac OS 13.1 on two different machines.


To reproduce:

 

1. Import the attached JPEG.

 

2. Enable the option Settings > Performance > Use GPU For Export.

 

3. Export the photo to the desktop as a JPEG (see the attached screenshot for precise export settings).

 

4. Observe the following "unknown error":

johnrellis_0-1672698317637.png

 

The photo has a brush mask applied around the right eye socket, with Whites = 22 and Noise = 18, and a red-eye correction on the right eye.  

 

See here for the original report:

https://community.adobe.com/t5/lightroom-classic-discussions/error-using-the-publishing-service-in-l...

 

 

 

 

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correct answers 2 Pinned Replies

Adobe Employee , Jan 11, 2023 Jan 11, 2023

Adding bug number

Status Acknowledged

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Adobe Employee , Jun 13, 2023 Jun 13, 2023

Greetings all,

 

Updates for Adobe Photography products have been released.  The June 2023 updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience.

Status Fixed

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35 Comments
Explorer ,
Feb 13, 2023 Feb 13, 2023

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I realized with some embarrassment that I never posted my system report. Here it is below. (I should note at all though I have some export plug-ins enabled, this bug occurred even when I disabled the export plug-ins.) 

 

Lightroom Classic version: 12.1 [ 202212072312-d7ab524b ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 12
Version: 12.6.2 [21G320]
Application architecture: x64
Logical processor count: 16
Processor speed: 3.8GHz
SqLite Version: 3.36.0
Built-in memory: 65,536.0 MB
Real memory available to Lightroom: 65,536.0 MB
Real memory used by Lightroom: 7,241.9 MB (11.0%)
Virtual memory used by Lightroom: 64,554.0 MB
Memory cache size: 12,399.9MB
Internal Camera Raw version: 15.1 [ 1329 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 690MB / 32767MB (2%)
Camera Raw real memory: 729MB / 65536MB (1%)
Standard Preview Size: 5120 pixels
Displays: 1) 5120x2880, 2) 3840x2160

Graphics Processor Info:
Metal: AMD Radeon Pro 5500 XT
Init State: GPU for Export supported by default
User Preference: Auto

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Users/robertcamner/Documents/Lightroom/Catalog/Lightroom Catalog-v12.lrcat
Settings Folder: /Users/robertcamner/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) Any Filter
2) Any Source
3) Fix Presets
4) jb ListView
5) jb Search Replace Transfer
6) jb: CaptureTime to Exif
7) jb: Syncomatic
8) jb: Video Metadata
9) jf Bag-o-Goodies
10) jf Collection Mechanic
11) jf Collection Publisher
12) jf Data Explorer
13) jf Extended Search
14) jf Folder Status
15) jf Metadata Presets
16) jf Metadata Viewer
17) jf Metadata Wrangler
18) jf People Support
19) jf PhotoSafe
20) jf SmugMug
21) jf Workflow Delete Options
22) ON1 NoNoise AI 2022
23) ON1 Photo RAW 2022
24) OPAL - Opacity Slider
25) Radiant Photo
26) SmugMug
27) Topaz Photo AI
28) TPG LR Backup

Config.lua flags: None


  

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LEGEND ,
Feb 13, 2023 Feb 13, 2023

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Did you email Friedl with details about the problem?

http://regex.info/blog/jfriedl-links/about#contact 

 

He's usually responsive to email but may not be monitoring submitted logs until someone emails him.

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New Here ,
Feb 14, 2023 Feb 14, 2023

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Update: The normal export of an image from a collection works fine with the Jeffrey plugins I mentioned earlier. The export problem only occurs when I try to export the same image via a publish service (using the same Jeffrey plugin).

Funny.

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LEGEND ,
Feb 14, 2023 Feb 14, 2023

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@Andreas22dev, did you try it with the just-released LR 12.2? It fixes a bug with exporting via the plugin SDK.

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New Here ,
Feb 14, 2023 Feb 14, 2023

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Tried it a few seconds ago with version 12.2. No more errors related to Jeffrey Friedl's plugins. Adobe made the mistake, as I suspected...

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Community Beginner ,
Feb 14, 2023 Feb 14, 2023

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I can confirm that all of the issues I described above have been fixed with the delivery of version 12.2.

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LEGEND ,
Feb 15, 2023 Feb 15, 2023

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@MartinMal wrote, "I can confirm that all of the issues I described above have been fixed with the delivery of version 12.2."

 

For reference by future readers, Martin's problems with export plugins were caused by a bug different than the problem in this thread (exporting a brush mask overlapping a red-eye correction):

https://community.adobe.com/t5/lightroom-classic-bugs/p-sdk-waitforrender-returnes-error-in-quot-pub... 

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Adobe Employee ,
Jun 13, 2023 Jun 13, 2023

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Greetings all,

 

Updates for Adobe Photography products have been released.  The June 2023 updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience.

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Status Fixed

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Adobe Employee ,
Jun 13, 2023 Jun 13, 2023

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Greetings all,

 

Updates for Adobe Photography products have been released.  The June 2023 updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience.

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Status Fixed

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LEGEND ,
Jun 13, 2023 Jun 13, 2023

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I confirmed the bug recipe now works correctly.

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