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Participating Frequently
February 17, 2023

P: Fails to sync since 12.2 update (Windows Only)

  • February 17, 2023
  • 41 replies
  • 11270 views

I use LR Classic 12.2 on Windows 11. I shoot photos with an iPhone 13 Pro Max using the native iPhone camera app. I sync photos from the iPhone to the Adobe Cloud using LR Mobile app on the phone, then sync down from the Adobe Cloud to Classic on the desktop computer. Today with 3 days of photo that needed to be synced to Classic, the Sync process quit working. I did everything I could think of including Rebuild Sync Data, manually delete today's photos from the Cloud, resync, reboot computer and LR many times, but nothing helped. I then rolled back to Classic 12.1 and the sync problem went away. I reinstalled Classic 12.2 to confirm and the sync problem returned.

What happens in Classic 12.2 when trying to sync is this. After turning on sync by clicking on the cloud icon, the number of photos to be synced briefly appears then goes away. The folder where the synced photos are to be stored is created but shows 0 photos in the folder which never changes. In Prefs > Lightroom Sync > Sync Activity, the photos to be synced are showing as downloading, but nothing else happens. I have confirmed through LR Cloud version and Lightroom on the Web that the photos to be synced have properly synced up to the Cloud.

This appears to be a bug in Classic 12.2 as a roll back to Classic 12.1 fixes the problem. Thanks.

Bruce Ward

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41 replies

Participating Frequently
March 15, 2023

Hi Rikk, 

 

I have update but am still not getting Lightroom Classic 12.12.1 in Windows 11 to sync to the cloud. I have tried rebuilding all synced data, but that stalls out like everything else. At first the sync icon and sub menu in the top right showing the blue circular arrows moving, but nothing ever happens.  My galleries at lightroom.adobe.com are never updated based on the changes I'm making in the application.  Please help!

Rikk Flohr_Photography
Community Manager
Community Manager
March 9, 2023

This issue is fixed in 12.2.1. Please update. 

Rikk Flohr: Adobe Photography Org
Rikk Flohr_Photography
Community Manager
Community Manager
March 3, 2023

@Florence_in_Switzerland  This is a very specific bug thread for Windows customers only. As you are Mac user, your issue is not the same. I will be moving this to its own thread for the community to respond to. 

Rikk Flohr: Adobe Photography Org
Rikk Flohr_Photography
Community Manager
Community Manager
February 23, 2023

If they did anything, I haven't heard about it yet. I am glad it is working for you again. If they do respond back specifically, I will share it here. 

Rikk Flohr: Adobe Photography Org
Califdan2
Inspiring
February 23, 2023

Rikk,

Didn't hear from the Classic Team, but today it seems to have caught up and is working correctly again so I assume something got tweaked someplace. 

Thanks -- Dan

Rikk Flohr_Photography
Community Manager
Community Manager
February 22, 2023

Thanks. I will forward to the Classic team for review. 

Rikk Flohr: Adobe Photography Org
Califdan2
Inspiring
February 22, 2023
Rikk Flohr_Photography
Community Manager
Community Manager
February 22, 2023

@Califdan2 You will need to upload the file to Creative Cloud folders or Dropbox or similar and then send me a link. I will retrieve it and pass it on to the team. 

Thanks!

Rikk Flohr: Adobe Photography Org
Califdan2
Inspiring
February 22, 2023

Hi Rikk,

 

The Log file is 204MB  (203,783kb)

 

Here's screen shot of "stuck" images

 

 

Califdan2
Inspiring
February 22, 2023

Feb 22 - Still stuck.  

Windows/10.   

Have restarted LrC and rebooted computer every evening and two test images from phone still stuck as shown in preferences dialog, but not showing in cloud icon drop down.

 

took new photo on phone just now.  Verified it made it to cloud server.  row for 3rd image appeared in Preferenes dialog box but image never arrives in folder.  So, Now I have 3 stuck.