P: Hanging, requires force quit

[aarons3166988]

There are a few other discussions where this issue is being reported but i believe they have other issues clouding the discussion

Since the update to .3 and subsequently 3.1 Lightroom Classic CC hangs after being idle for a time (i can;t be specific on time as it seem to change). It does not happen necessarily on sleeping from the computer or in one module or another or when changing windows or minimizing or maximizing

It hangs and i am forced to "end task" through Task Manager

I am on a completely up to date (drivers and software and Windows) Win 10 Pro 64 system with 128gb RAM and plenty of horsepower and disk space (NVME and SSD)

My system has no problems with any other programs

please fix this

[Victoria Bampton LR Queen]

I'm not on their payroll Jeremiah, which means I have freedom to speak more openly than staff. I've worked closely with Adobe for 12 years, most of which as an Adobe Community Professional, as well as working closely with users, so I get to see both points of view.

[Rikk Flohr: Photography]

Were Victoria staff, she would be clearly labeled as such.  

[FeedbackCommunityMember]

So Victoria, you receive no compensation in any form whatsoever from Adobe ? Correct?

[Rick Spaulding]

Well Jeremiah... I’m not sure how much more clearly it can be stated that Victoria Bampton IS NOT an Adobe employee. Why do you want to believe so badly that she is? Just because you see conspiracies lurking in every corner does not make them true!

Her compensation, if you must call it that, is the respect and admiration she has earned as one the most valuable contributors to this forum. It would be a darker world, indeed, without her advise and expertise.

[Victoria Bampton LR Queen]

As an Adobe Community Professional, I receive a complimentary CC subscription, but nothing more. If I calculated its value against the number of hours I spend on the forums and social media helping users, that would put me on about 25p an hour at most, so I'm clearly not here for what I can gain from Adobe. 😉

I'm here to help users, both to find workarounds for issues, and to help get your thoughts back to the right people at Adobe. Oh, and occasionally to help translate what they're trying to say into real English, since their marketing department aren't so good at that it seems. 

[FeedbackCommunityMember]

Well Rick, what I know is that whenever anyone so consistently goes to bat for a company, he or she always has skin in the game. But you’ve set me straight. She just loves Adobe so much that she spends loads of her time defending them, educating for them, and giving information about their internal processes, time-lines, and goings on. I get it now. She’s just a big big Adobe fan. Of course, there is the complimentary CC subscription, but never mind that. Haha. Priceless.

[andrewm99048561]

I know plenty of people in a similar position, including my other half.  They use a product, they know it well, and they like helping others out.  Not sure what your problem is.

[Jeremy Tilford]

I think ***hole sums it up

[Victoria Bampton LR Queen]

Jeremiah, I'm not quite sure what your problem is with me. If you Google me, you'll find I earn my living educating users about Lightroom, with all of its pros and cons. That's no secret. Yes, I receive a complimentary subscription with the ACP badge, but that badge also gives me access to facilities I can (and do) use to help users. Yes, I help users understand what goes on within Adobe, why stuff doesn't happen overnight (that's called reality) and equally I publicize the bugs and their workarounds.

[FeedbackCommunityMember]

Hey Victoria, I don't have a problem with you personally--not in the least.  What I have a problem with is this Adobe product called Lightroom Classic CC and the very serious and ongoing problems that it has at it's most basic functional level (repeat: ongoing, they didn't happen over night and, imo, it is high time they have been fixed).  So when I hear a person who gets the product for free going on and on to those of us who pay for it that we "need to be patient"... yes, that's rich.

[FeedbackCommunityMember]

and to Andrew, yes, my wife does so as well: it's called the Girlscouts.  She does this because our oldest daughter is in the organization.  That is her incentive.  My point is that everyone has an incentive.  And now we know that Victoria gets the product for frree--nothing at all wrong with that.  But the fact is, I'd feel a lot different about said product too (and all of it's ongoing problems), if I got it for free.  That's all.

[FeedbackCommunityMember]

and to Jeremy:  ad hominems mean nothing.  why on earth would I care about the opinion of some person on an internet forum that I don't even know?  that doesn't follow.  got to try a little harder, fam.  nothing but love for ya.

[Victoria Bampton LR Queen]

Oh believe me, if my refusing a complimentary sub would speed up the solution to this bug by even a few minutes, I'd do so in a heartbeat. It's a lot more painful listening to frustrated Lightroom users understandably complaining about a bug for weeks than it is to part with a little cash. 

"Everyone has an incentive" isn't always true though. I was spending hours on the forums as a paying customer, long before I started writing books, and long before Adobe gave me a badge. The same is true of all ACP's. That sub is just a thank you for work we're already doing for free, and I'd still be doing it without the comp sub (but I'd be stupid to refuse it, right?!). 

It's true that I don't get too het up about the bugs present in all of the software I use, paid or free. Incredibly frustrating though some of these bugs are, I focus on what I can control, like helping people find workarounds, getting the right information to the people who can fix it, and since I have a little more freedom of speech than staff, relaying information back too. I'd give myself a coronary otherwise.

Adobe doesn't pre-announce release dates, and anyone who knows anything is pretty limited in what they can say. But what I can do, rather than leaving everyone on this thread talking to themselves and feeling ignored, is gather publicly available information to confirm that they've reproduced the problem, found a solution and the fix is not too far off from release now.

[FeedbackCommunityMember]

That is all well and good.  My point is that you get the product for free--nothing at all wrong with that.  But the fact is, I'd feel a lot different about said product too (and all of it's ongoing problems), if I got it for free.  That's all.  And let us not forget, we're not talking about a minor bug or something small.  We are talking about the extensive and ongoing problem of Lightroom Classic CC completely hanging and requiring a force quit.  And this going on for quite a long time now.  But, yeah, if it was something that I didn't pay for, it wouldn't be as much of a concern for me.

[Victoria Bampton LR Queen]

I think we'll have to agree we have very different views of the world Jeremiah. The cost of a subscription is pennies compared to the number of man hours I spend tracking bugs like these, so I'm as keen for these issues to be fixed as you are. 

[FeedbackCommunityMember]

i'm sure you are keen on it as well.  no doubt.  but i don't think we have different views, at all.  you get a lot more from your relationship with adobe than just the free subscription.  your whole brand is based on your tie to lightroom.  that is your incentive and your relationship with adobe is a linchpin of your brand.  hey, victoria, great for you.  that is awesome and I'm genuinely happy for you but it's important that we know what you incentive for is and why you are always sining the praises of Adobe and going to bat for them.  there is a reason other than just wanting to help people and be a member of this forum community.  

[FeedbackCommunityMember]

and let's not get sidetracked.  Lightroom Classic CC is totally screwed up in it's current build.  it has been for a very long time now.  it would seem that adobe doe not give much priority to correcting it's problems.  it's almost as if they've decided to sunset the program.

[FeedbackCommunityMember]

Adobe (if you are listening) please release this fix ASAP for two reasons:
1) To end our unbearable frustration because of this bug!
2) To bring an end to pointless conversations in this thread!

[FeedbackCommunityMember]

Hear, hear!

[FeedbackCommunityMember]

Totally agree! We need a fix. 

[FeedbackCommunityMember]

Like the rest that have spoken on this tread, my PC encounters problems with LR 7.3.1 hanging up and becoming "Not Responsive". I have rolled back to LR 7.2 which performs fine. I have tried updating my drivers, GPU on / off, increased RAM, etc. Nothing seems to help the LR 7.3.1 hang up problem. Clearly with 7.2 performing perfectly but 7.3.1 crashing, it appears to be a LR version specific software problem. 

[rogéz]

The same problem here, crashes about every 10min. Very hard to do a good job like this. I noticed there is a link with inserting/ejecting usb drivers. Every time I connect or disconnect my phone, Lightroom crashes. The same with thumb drives.

Adobe developers can you tell me which module (dll file) is used for importing photo's from usb drives? So I can just delete that file, I never use the import dialogue any ways. I remember some years ago the same bug was there, and deleting that file worked for me as a solution. I just cannot remember which file it was. Please tell me so I can do my job instead of waiting ages for Adobe to come with a solution.

[andrewm99048561]

For now, I would say the best option is to roll back to version 7.2 and wait for a fix to be released.

[FeedbackCommunityMember]

Since the last update CC classic 7.3.1 ; when i input a new CF Card  with lightroom already open => lightroom freeze and i can't make anything. 

I must reboot lightroom ( ctrl + alt + sup ) 

config: 

windows 10 64 bits last update 1803
intel core i7 + 32 Go Ram. 
SSD for system and catalog and raid disk for the raw. 
CF Card Reader : Sandisk usb 3 imagematepro reader
CF Sandisk Extreme 64 Go 120mb/sec

[aarons3166988]

I dont want to dissuade anyone from posting their concerns and problems, but I believe the USB connectivity issue causing problems is a separate issue from the hanging problem this post was created for.  I can unplug and plug in whatever i want and get no problems, but i still get random and regular hanging of the program.

Also, some of the frustration with this, is that it has been going on since the DAY the new update was given out and we have gotten no official response.

Yes we roll back and keep going, but at the moment there is no guarantee that this will get fixed nor that the next update will even address it and potentially might even make it worse.

I accept software glitches and time is needed to fix them, but there is NOTHING wrong with telling us what is going on and a general timeline for communication on the progress if not a general timeline.

This is not a feature problem or slowness complaint, this is a total application failure event, which is not small nor something that shouldn't be addressed immediately.

This has gone on for over a month now with nothing official said.  If they want to keep it private FINE, but give us an option to contact them directly and privately to learn the progress and troubleshoot. Not just vague forums with no guarantee of help.