P: Headlights.dll error

3 Votes
Community Beginner ,
Oct 27, 2021 Oct 27, 2021

Copy link to clipboard

Copied

After downloading the new version 11.0 of LRC, it will not start. I get an error message: The procedure entry point SetThreadDescription point could not be located in the dynamic link library ......... Headlights.dll.

Have googled for solution and have unistalled, restarted and installed again - no luck!

Please help.

Bug Fixed
TOPICS
Windows

Views

1.6K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 3 Correct answers

Adobe Employee , Dec 13, 2021 Dec 13, 2021

Updates to the Adobe Photography Products were released today and contain a fix for this issue. Please install the update via your Creative Cloud Desktop App or your respective App Store. 

 

Note: 

You may need to refresh the Creative Cloud App for desktop software to show an update available.  ([Ctrl/Cmd]+[Alt/Opt]+ [ R ])

For Mobile downloads, it may take several days for the update to appear in your respective App Stores.

 

Thank you for your patience. 

Status Fixed

Votes

Translate

Translate
Adobe Employee , Oct 28, 2021 Oct 28, 2021

Investigating

Status Started

Votes

Translate

Translate
Adobe Employee , Oct 27, 2021 Oct 27, 2021

Some of our customers have reported success clearing this error by using the the Adobe Cleaner Tool during their reinstall. 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html 

Votes

Translate

Translate
20 Comments
Adobe Employee ,
Oct 27, 2021 Oct 27, 2021

Copy link to clipboard

Copied

Try following this procedure in this order and see if it cures the issue:

 

This procedure works for both Lightroom Classic and Lightroom Desktop.

If you are using Lightroom Desktop it can change the location of your local storage. Please review this setting after resetting preferences. 

 

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

 

Then

 

Clean Lightroom Install Procedure

  1. Close Lightroom
  2. Restart the computer
  3. Use the Adobe Creative Cloud App to uninstall Lightroom
  4. Restart the computer
  5. Install Lightroom via the Creative Cloud App without launching any other programs.
  6. Restart the computer
  7. Launch Lightroom
  8. Wait 5 minutes
Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Community Beginner ,
Oct 27, 2021 Oct 27, 2021

Copy link to clipboard

Copied

Hi,



I tried your solution, but it did not work.

As soon as I follow step 2 of the Reset Procedure, the error message pops
up.

I then proceeded to do the "Clean Lightroom Install Procedure", but also did
not work.

Any other suggestions?

How do I go back to previous version of LRC?



Inus Marais

[Moderator] 

[personal information removed per policy -  

https://community.adobe.com/t5/adobe-community-professionals/email-signatures-and-personal-informati... 

[This is a public forum, not Adobe support, please do not post personal information] 

Votes

Translate

Translate

Report

Report
Community Beginner ,
Oct 27, 2021 Oct 27, 2021

Copy link to clipboard

Copied

I tried your solution, but it did not work.

As soon as I follow step 2 of the Reset Procedure, the error message pops up.

I then proceeded to do the “Clean Lightroom Install Procedure”, but also did not work.

Any other suggestions?

How do I go back to previous version of LRC?

Votes

Translate

Translate

Report

Report
Community Expert ,
Oct 27, 2021 Oct 27, 2021

Copy link to clipboard

Copied

Please see here if you'll go back to a previous version.

https://helpx.adobe.com/download-install/using/install-previous-version.html

 

In this document it will be shown for Photoshop, but it's the same for Lightroom.

 

Votes

Translate

Translate

Report

Report
Community Beginner ,
Oct 27, 2021 Oct 27, 2021

Copy link to clipboard

Copied

Thanks Axel,

It worked and at least now I can keep on working on my photos with the previous version.

Hope to download v11 soon, but it seems there are (a few) bugs they need to sort first.

Thanks!

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Oct 27, 2021 Oct 27, 2021

Copy link to clipboard

Copied

Can you supply your installed Windows 10 Version number?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Community Beginner ,
Oct 27, 2021 Oct 27, 2021

Copy link to clipboard

Copied

Windows 10 Enterprise 2016 LTSB, updated to version 2021-10

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Oct 27, 2021 Oct 27, 2021

Copy link to clipboard

Copied

Some of our customers have reported success clearing this error by using the the Adobe Cleaner Tool during their reinstall. 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Oct 28, 2021 Oct 28, 2021

Copy link to clipboard

Copied

Investigating

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Bug Started

Votes

Translate

Translate

Report

Report
New Here ,
Nov 06, 2021 Nov 06, 2021

Copy link to clipboard

Copied

Same problem, Windows 10 ltsb 1607. Adobe Cleaner Tool did not help.

Had to roll back to LrC 10.4.

Votes

Translate

Translate

Report

Report
New Here ,
Nov 21, 2021 Nov 21, 2021

Copy link to clipboard

Copied

Bonjour,

 

Suite à un changement de PC j'ai installé lightroom sur ce dernier, l'installation se fait sans problème mais à l'ouverture de l'application, j'ai un message point d'entrée introuvable, voir copie d'écran. 

Quelle est la solution ?

 

Merci de votre aide.

 

Fred

Votes

Translate

Translate

Report

Report
LEGEND ,
Nov 21, 2021 Nov 21, 2021

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community Beginner ,
Nov 22, 2021 Nov 22, 2021

Copy link to clipboard

Copied

Sorry, no solution yet. Nothing works.

Will need to wait for update??

Votes

Translate

Translate

Report

Report
Explorer ,
Nov 23, 2021 Nov 23, 2021

Copy link to clipboard

Copied

Same problem here also. I was able to update LR to v.11 with no problems on my home computer, but could not do it on my work computer, which are both Windows 10. It downloads fine but gives me the "...Headlights..." error when trying to start LR.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Nov 26, 2021 Nov 26, 2021

Copy link to clipboard

Copied

Still no joy! Lightroom issued an update version 11.0.1 (all bugs fixed!??), but still the same "headlights.dll" problem.

Had to revert to version 10.4 to work.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Dec 10, 2021 Dec 10, 2021

Copy link to clipboard

Copied

Hi,

We are 1 update later and still I can not use the new LRC. Will not download because of the headlights.dll error.

Is there someone with a solution please?

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Dec 13, 2021 Dec 13, 2021

Copy link to clipboard

Copied

Updates to the Adobe Photography Products were released today and contain a fix for this issue. Please install the update via your Creative Cloud Desktop App or your respective App Store. 

 

Note: 

You may need to refresh the Creative Cloud App for desktop software to show an update available.  ([Ctrl/Cmd]+[Alt/Opt]+ [ R ])

For Mobile downloads, it may take several days for the update to appear in your respective App Stores.

 

Thank you for your patience. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Bug Fixed

Votes

Translate

Translate

Report

Report
Community Beginner ,
Dec 13, 2021 Dec 13, 2021

Copy link to clipboard

Copied

Thank you Rikk!!

It is working now - bug fixed - and I can also now enjoy the new masking features.

Thank you for the fixes.

Votes

Translate

Translate

Report

Report
Explorer ,
Dec 14, 2021 Dec 14, 2021

Copy link to clipboard

Copied

The update worked!! Thank you!

Votes

Translate

Translate

Report

Report
New Here ,
Dec 17, 2021 Dec 17, 2021

Copy link to clipboard

Copied

LATEST

Fixed! Thank you very much!

Votes

Translate

Translate

Report

Report