P: Lightroom Classic Freezes (Black screen, UI glitch) after Using Object Select on Intel Arc 140T

Forum|Forum|5 months ago
January 1, 2026
13 replies
2873 views

Hello,

I recently posted on Intel's forum regarding problem with heavy gpu tasks on my laptop.
They asked me to post here to see if people on Adobe's side have any idea on how to fix this, and to cooperate.

My laptop is an Asus Zenbook (UX3405CA) :

- I9 285H

- Intel Arc 140T 16Go updated with the latest available driver (32.0.101.8331)

- The problem is still there with older drivers

- Windows 11 pro up to date

- Lightroom classic version 15.1

- Tried with older versions of Lightroom

- The BIOS has been updated
- Cleanded drivers with DDU in recovry mode then reinstalled through intel utility tool

- Recleaned them with DDU in recovery mode then reinstalled through MyAsus

The problem persists.
I get a LiveEventKernel with the code 141 in the event viewer every time the problem arises.

I have attached some relevant files, but can't add the dump because the format is not accepted.

I need your help to fix this problem permanently.

Thank you

VID-20251218-WA0000(1).zip

SSU_report.txt

Windows

johnrellis

Legend

@alberto_9576,

Please do the LR menu command Help > System Info, click the Copy button in the upper right corner, and paste into your reply here, so we can see exactly which versions of hardware and software LR thinks you're running and important LR options that are set.

alberto_9576

Participant

Thank you for your reply. Hers’s the system info:

Lightroom Classic version: 14.4 [ 202506051112-5918896a ]
License: Creative Cloud
Language setting: en
Operating system: Windows 11 - Home Premium Edition
Version: 11.0.26200
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 3,3GHz
SqLite Version: 3.36.0
CPU Utilisation: 32,0%
Power Source: Plugged In, 84% (Charging)
Built-in memory: 15914,6 MB
Dedicated GPU memory used by Lightroom: 2720,2MB / 128,0MB (2125%)
Real memory available to Lightroom: 15914,6 MB
Real memory used by Lightroom: 4546,4 MB (28,5%)
Virtual memory used by Lightroom: 4877,2 MB
GDI objects count: 799
USER objects count: 3179
Process handles count: 2151
Memory cache size: 81,9MB
Internal Camera Raw version: 17.4 [ 2272 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 343MB / 7957MB (4%)
Camera Raw real memory: 347MB / 15914MB (2%)

Cache1:
Final1- RAM:297,0MB, VRAM:1483,0MB, DSC03772.ARW
NT- RAM:297,0MB, VRAM:1483,0MB, Combined:1780,0MB

Cache2:
m:81,9MB, n:189,5MB

U-main: 91,0MB

System DPI setting: 168 DPI (high DPI mode)
Desktop composition enabled: Yes
Standard Preview Size: 2880 pixels
Displays: 1) 2880x1800
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: No, External touch: No, External pen: No, Keyboard: Yes

Graphics Processor Info:
DirectX: Intel(R) Arc(TM) 140V GPU (8GB) (32.0.101.8424)
Init State: GPU for Export supported by default
User Preference: GPU for Export enabled
Enable HDR in Library: OFF

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\pase1\Pictures\Lightroom\Lightroom Catalog.lrcat
Settings Folder: C:\Users\pase1\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Flickr

Config.lua flags:

Adapter #1: Vendor : 8086
   Device : 64a0
   Subsystem : ca08144d
   Revision : 4
   Video Memory : 128
Adapter #2: Vendor : 1414
   Device : 8c
   Subsystem : 0
   Revision : 0
   Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: System Default - Altoparlanti (Realtek(R) Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x26
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Intel(R) Arc(TM) 140V GPU (8GB)
GL_SHADING_LANGUAGE_VERSION: 4.60 - Build 32.0.101.8424
GL_STENCIL_BITS: 8
GL_VENDOR: Intel
GL_VERSION: 4.6.0 - Build 32.0.101.8424
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMD_depth_clamp_separate GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_ES2_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_cl_event GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader GL_ARB_conditional_render_inverted GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_indirect GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_polygon_offset_clamp GL_ARB_post_depth_coverage GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_robustness_isolation GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters GL_ARB_shader_bit_encoding GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_stencil_export GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shading_language_420pack GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_sparse_texture GL_ARB_spirv_extensions GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_filter_anisotropic GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_meminfo GL_ATI_separate_stencil GL_EXT_abgr GL_EXT_bgra GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_compiled_vertex_array GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_memory_object GL_EXT_memory_object_win32 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_polygon_offset_clamp GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_semaphore GL_EXT_semaphore_win32 GL_EXT_separate_specular_color GL_EXT_shader_image_load_formatted GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_compression_s3tc GL_EXT_texture_edge_clamp GL_EXT_texture_env_add GL_EXT_texture_env_combine GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_rectangle GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_shared_exponent GL_EXT_texture_snorm GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback GL_IBM_texture_mirrored_repeat GL_INTEL_conservative_rasterization GL_INTEL_fragment_shader_ordering GL_INTEL_framebuffer_CMAA GL_INTEL_map_texture GL_INTEL_multi_rate_fragment_shader GL_INTEL_performance_query GL_KHR_blend_equation_advanced GL_KHR_context_flush_control GL_KHR_debug GL_KHR_no_error GL_KHR_shader_subgroup GL_KHR_shader_subgroup_arithmetic GL_KHR_shader_subgroup_ballot GL_KHR_shader_subgroup_basic GL_KHR_shader_subgroup_clustered GL_KHR_shader_subgroup_quad GL_KHR_shader_subgroup_shuffle GL_KHR_shader_subgroup_shuffle_relative GL_KHR_shader_subgroup_vote GL_NV_blend_square GL_NV_conditional_render GL_NV_primitive_restart GL_NV_texgen_reflection GL_NV_timeline_semaphore GL_OVR_multiview GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_SUN_multi_draw_arrays GL_WIN_swap_hint WGL_EXT_swap_control

alberto_9576

Participant

I am experiencing the same issues described in this thread, especially when using denoise on my Samsung Galaxy Book 5 with a Core Ultra 256V and Arc 140V graphics. The software fails to apply the denoise function and you cannot switch image, making it impossible to continue editing photos. Has a solution been found yet? I am temporarily using using lightroom with no graphic acceleration turned on and works slowly but with no crashes. But honestly I’m being billed monthly for a software that does not work properly.

CSBTMAuthor

I just downloaded it and the problem still persists for me. Denoise and select object still crash the driver.

Anonymous

Sí, es lo que puse yo en el último mensaje.

IamDominickDam

Participant

I just wanted to provide an update on this issue. On 1/16/2026, Intel released driver version .8425. This seems to have fixed the initial crashing and resetting of the GPU driver. I havent done any advanced edits yet, but the menu can load, detect objects and sub-objects (like eyes). Intel did not mention anything about this issue in their changelog, but for me, on first glance the issue seems to be fixed. Can someone else please confirm this isn't just me?

Anonymous

Hola, queria decir que hace 2 dias actualicé los drivers a la version 32.0.101.8425 y parece haberse arreglado el problema. Active el GPU en lighroom y editando utilizando IA no se tildó mas.

Esperemos que sigua funcionando asi y espero que a todos le haya pasado.

IamDominickDam

Participant

I am SOO glad I found this thread. This is EXACTLY what I am expereincing is incredibly frustrating and disheartening. I am running a Dell Pro Max 16 Premium (MA16250) with the ARC 140T 16GB model mentioned in this post. I just purchased this computer less than a week ago, and while everything else I need to do, such as cropping and color grading, works reasonably well. This is a huge issue that is making me regret my nearly $2300 purchase.

My machine shipped with driver version .8132 this was the version I was on when I originally discovered the crash. I have since updated to .8331, and the issue has improved ever so slightly, but it is still extremely unstable. I have had some luck with turning GPU acceleration off and trying to edit a 32.5MP file. (EOS R7) I also have some 45MP files (EOS R5), and those seem to instantly crash the driver and lock up Lightroom to a point where it needs to be restarted. The only way I have had any luck with masking on .8331 is exporting the picture in question (In this case, a 45MP one) in a lower resolution than re-importing the lower-res file, and it working as expected on the smaller file. This is just what I have been able to find after a few hours of trial and error, and your mileage may vary. This is not a viable solution for me, as I have already paid a significant amount for all the equipment involved (Computer, Lightroom, Camera, etc.), and I should not be forced to lower the resolution when I don't want to. The crash seems to be at least somewhat dependent on the size and context of the file, as well as whether GPU acceleration is on or off. Strangely, I tried using the AI erase feature, and that worked perfectly. Not even a momentary stutter. All other settings in this tab worked as intended, too.

As far as I can tell, enough documentation has been provided, but if need be, I will be happy to provide whatever is needed to get this problem fixed. Best of Luck Adobe team. Please keep us posted!

tristan_5498

Participant

Bonjour à tous,

Je viens aujourd'hui vers vous parce-que je suis au bout des solutions déjà explorées.
J'ai un soucis avec mon nouvel ordianteur portable (vous trouverez ci-joint les informations système détaillées).

-Intel core Ultra9 285H

-Intel ARC 140T

-32Go RAM

Dès que j'utilise un masque IA (détection de personnes notamment), mon logiciel plante, parfois en affichant un message de plantage, d'autres fois en mettant un écran noir, puis en figeant l'affichage (exemple ci-joint).

J'ai essayé de mettre à jour mes pilotes, revenir à une ancienne version et même faire un reset Windows, rien n'y fait.

J'avais trouvé une solution : limiter lightroom dans l'utilisation du GPU et restreinte l'utilisation au CPU.
Cependant, cela me dérange dans mon travail puisque je note nettement le ralentissement.

Lightroom V15.1

J'espère que vous pourrez m'aider à régler ce problème.

Cordialement,

Tristan

msinfo32.txt

SYSINFO.txt