P: (Mac) People masks selections are not as expected (Entire Screen or Square Area)

[js_chicago]

This was originally posted under "Bugs" but I really want this to be answered as a question. I will be happy to delete whichever post doesn't fit under the best category however! Thank you.

When using Lightroom Classic 12.2.1 with MacOS Ventura 13.3 (on a Retina 5K, 27-inch, 2020 iMac with the AMD Radeon Pro 5700 XT 16 GB and 72 GB of memory)...

I am getting the entire image selected when I try to use the "Select People" then choosing "Entire Person." Lightroom Classic allows me to individually select the hair, teeth, eyes, etc. as usual but when trying to select the entire body, the whole screen gets turned pink to indicate that the Lightroom thinks that the whole picture is the person.

I've attached two (redacted for privacy) screenshots of the "Subject" masking that still works as it should and the "Entire Person" mask that shows where the entire photo area has been selected incorrectly by the AI.

Anybody have any thoughts? Thanks!

[gingerhank]

Attached are my screenshots from the LR Help-System Info. 

[John R Ellis]

@gingerhank, 

You've got a Mac with a Radeon Pro 5700, and others with that hardware report similar problems, unfortunately.  What I wrote before about this:

"Given the lack of similar reports here about Intel Macs with other graphics processors, it's likely the problem is a bug in the RX 5700 driver.  It's a four-year-old chip, and though AMD hasn't officially moved it to "legacy support", they may not be paying much attention to driver bugs for older chips. ... If the root cause of the problem described here is a bug in the Mac driver ... then Adobe has to wait for Radeon to fix it and then Apple to include the fix in Mac OS."

[SweetPeaPhotog]

From what I, and others have said, this didn't start with a Mac update. This started immediately after an adobe update. While yes it could be a driver, it does appear that initially it is caused by adobe. Because not even an Rx 6600xt works.

[michelegranja]

It started for me when I updated my oS to Ventura. 

[Luis31972729l9jm]

Thanks por your answer.

This is my system info:

Versión de Lightroom Classic: 12.5 [ 202308091523-68a7abd6 ]
Licencia: Creative Cloud
Configuración de idioma: es
Sistema operativo: Windows 10 - Business Edition
Versión: 10.0.22621
Arquitectura de la aplicación: x64
Arquitectura del sistema: x64
Cantidad de procesadores lógicos: 12
Velocidad del procesador: 2,4GHz
Versión de SqLite: 3.36.0
Utilización de CPU: 0,0%
Memoria incorporada: 32609,6 MB
Memoria de GPU dedicada que utiliza Lightroom: 98,4MB / 8147,2MB (1%)
Memoria real disponible para Lightroom: 32609,6 MB
Memoria real usada por Lightroom: 1218,8 MB (3,7%)
Memoria virtual usada por Lightroom: 1328,8 MB
Recuento de objetos de GDI: 644
Recuento de objetos de USUARIO: 2084
Recuento de identificadores de procesos: 3238
Tamaño de memoria de caché: 341,2MB
Versión interna de Camera Raw: 15.5 [ 1595 ]
Número máximo de subprocesos que usa Camera Raw: 5
Optimización de SIMD de Raw de cámara: SSE2,AVX,AVX2
Memoria virtual de Camera Raw: 265MB / 16304MB (1%)
Memoria real de Camera Raw: 266MB / 32609MB (0%)
Ajustes de PPP del sistema: 96 PPP
Composición de escritorio activada: Sí
Tamaño de previsualización estándar: 2560 píxeles
Pantallas: 1) 1920x1080, 2) 2560x1440
Tipos de entrada: Multitoque: No, Toque integrado: No, Pluma integrada: No,
Toque externo: No, Pluma externa: No, Teclado: No

Información de procesador gráfico:
DirectX: AMD Radeon RX 6600 (31.0.12027.9001)
Estado inicial: GPU para la exportación compatible de forma predeterminada
Preferencia del usuario: Automático

Carpeta de la aplicación: C:\Program Files\Adobe\Adobe Lightroom Classic
Ruta de la biblioteca: C:\Users\Usuario\Pictures\Lightroom\Lightroom
catalog SSanta\Lightroom catalog SSanta-v12.lrcat
Carpeta de ajustes: C:\Users\Usuario\AppData\Roaming\Adobe\Lightroom

Plugins instalados:
1) Plug-in de conexión al equipo de Nikon
2) Adobe Stock
3) Flickr
4) Luminar 4

Indicadores config.lua: None

Adaptador #1: Proveedor : 1002
Dispositivo : 73ff
Subsistema : e4511da2
Revisión : c7
Memoria de vídeo : 8147
Adaptador #2: Proveedor : 1414
Dispositivo : 8c
Subsistema : 0
Revisión : 0
Memoria de vídeo : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName:
$$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default -
Digital Audio (HDMI) (High Definition Audio Device)#{comment}DVAAU-4201250:
Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: LR5x83
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 8
GL_ACCUM_BLUE_BITS: 8
GL_ACCUM_GREEN_BITS: 8
GL_ACCUM_RED_BITS: 8
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 32
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 8192
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: AMD Radeon RX 6600
GL_SHADING_LANGUAGE_VERSION: 4.60
GL_STENCIL_BITS: 8
GL_VENDOR: ATI Technologies Inc.
GL_VERSION: 4.6.0 Compatibility Profile Context 22.20.27.09.230330
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_EXT_abgr GL_EXT_blend_color GL_EXT_blend_minmax
GL_EXT_blend_subtract GL_EXT_texture_object GL_EXT_vertex_array
GL_EXT_compiled_vertex_array GL_EXT_texture3D GL_EXT_bgra
GL_EXT_draw_range_elements GL_EXT_point_parameters
GL_EXT_texture_edge_clamp GL_ARB_multitexture GL_ARB_multisample
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Greetings

[John R Ellis]

"DirectX: AMD Radeon RX 6600 (31.0.12027.9001)"

@Luis31972729l9jm, you posted in a Mac-specific thread, while you're on Windows. You have an outdated graphics driver installed (at least a year old).  Install the latest driver from here:

https://www.amd.com/en/support/graphics/amd-radeon-6000-series/amd-radeon-6600-series/amd-radeon-rx-...

Help others by letting us know if that fixes your issue.

[pigpen69]

Has anyone tried this on MacOS Sonoma beta? My 27" 5k iMac is still running Ventura and this issue has been plaguing me for months and months. However, my M1 Macbook Pro has never had the issue and since installing Sonoma, Lightroom still works fine. It's just that my iMac is my primary photo editing workstation as it's permanently connected to the external storage drives. I'd be eager to see if Sonoma helps but am reluctant to install for fear it might not only not work but break something else.

[John R Ellis]

There have been some reports here the last many weeks about LR having problems on the Mac OS 14 beta. If you want to get an answer soon, the safest course would be to install the beta on an external drive, so it would be easy to switch back to Mac OS 13 if anything goes wrong:

https://www.uubyte.com/blog/how-to-install-macos-sonoma-on-external-ssd-drive/

[pigpen69]

Yeah, you’re right. I was just wondering if anyone had already done it before I went through the whole process.

[SweetPeaPhotog]

Fwiw, I did try upgrading GPU and it didn't do anything either

[Luis31972729l9jm]

First of all, I apologize for using the wrong thread.

I will try to update the graphics driver. Thank you very much for the reply.

[EMP83]

Hello, i have same proble with RX 6800 XT. In windows it detects people without problems but in MacOS Ventura it is hit or miss. In the lightroom settings, it tells me that GPU it is fully supported.

[John R Ellis]

@Luis31972729l9jm, did updating the graphics driver for your RX 6600 fix your issue?

[Luis31972729l9jm]

Good afternoon, johnrellis:

I asked for help to do it but updating the graphics driver for my RX6600
fixed the problem.

Thank you very much for your advice.


El 04/09/2023 a las 18:03, Adobe Support Community Mailer escribió:
> Adobe Support Community     Adobe Support Community
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>
> johnrellis (LEYENDA) le ha mencionado en una publicación Unirse a la
conversación siguiente:
>
> [Lightroom Classic Bugs] Re: P: (Mac) People masks selections are not
as expected (Entire Screen or Square Area)
>
> @Luis31972729l9jm, did updating the graphics driver for your RX 6600
fix your issue?
>
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[SweetPeaPhotog]

I'm just going to assume you're on Windows?

[John R Ellis]

@Luis31972729l9jm is on Windows (he posted the System Info earlier). His screenshot and description matches the symptoms others on Macs have reported here.  Since you reported that an RX 6600 didn't work on Mac, and Luis reported updating a year-old-driver on Windows fixed his symptoms, this further suggests that AMD and Apple haven't updated the Mac OS drivers.

[Luis31972729l9jm]

Correct. I'm in Windows.

[CorneliusFischer]

I solved the problem.. probably not the cheapest way but faster then Adobe/Apple bugfixing the GPU bug.. 🙄

[SweetPeaPhotog]

Not useful at all 

[CorneliusFischer]

Well, as long as Adobe, Apple oder AMD are not taking care for updating the GPU driver, there is simply no other option..

I had the issue for month now, needed to transfer data from my MacPro 2019 to my MacBookPro M1 just for adding masks and then transfer the stuff back for the rest of the editing.

The AMD Radeon Pro 5700 made troubles on my MacPro 2019 from the bedinning. Never should a bought the Mac with this GPU.. 

[gingerhank]

Just installed OS update: Ventura 13.5.2. I was soooo hopeful. 1st thing I did was go to the group LR masking option. NO CHANGE...Still will only select "Person 1" which includes the who group-Still no separation of people. I am greatly discouraged & can't help but wonder...What will make getting a Fix for this happen??? When??? 

[sannevh]

Somehow the ‘select people’ mask tool stopped working. It worked perfectly fine before, but right now it does not work anymore. In the image below there are five people (blurred for privacy), but as you can see there's only the option to select 'person 1'. If I select 'person 1' it selects the entire image, instead of one person. So I'm not able to use the masks at all. I work on a iMac with macOS Ventura.

Does someone know how to fix this? 

[sannevh]

[stunamii]

Ventura 13.5.2 updated graphics and audio drivers! Masking is working again for me! How about you?

[SweetPeaPhotog]

Oh God!! I'm at work and now I am stoked to get home and try.