Brainiac

P: Map Module not working 11.3.1 on some Windows installations

Forum|Forum|3 years ago
April 22, 2022
63 replies
17353 views

Windows 11 21H2

If you shut down Lightroom Classic 11.3.1 with the Library Module showing, then re-launch later, the Map Module works fine.

If you shut down Lightroom Classic 11.3.1 with the Map Module showing, and then re-launch later, the Map Module is not usable. The exact form of the error changes, its not always the same, sometimes I get JavaScript error, sometimes the Map Module just freezes, other times it has other errors, but the Map Module simply doesn't work in this situation.

Windows

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reneg49744477

New Participant

All of a sudden, the map module stopped working with a mysterious hint to the "Javascript console". I updated Lightroom Classic to the current version as of 2023-10-23, 13.0.1. But that did not help. Is there any other trick I can pull?

Thanks for replies.

reneg49744477

New Participant

It works on my laptop still. So, I suspect a mis-configuration on my main desktop. But I have no idea where to look, nor even find the Javascript console.

O

oceanroller

Participating Frequently

The map module seems to have suddenlly stopped working today. Is anyone else having problems? It was fine this morning and suddenly it won't load any maps. I've tried loading from pics in my archiving that have GPS tags, but nothing will load at all. Restarted, relaoded, done all of those things. Grateful for any insights.

R

rabben

New Participant

Hi

I have exactly the same problem...
Tried to exit LrC, start it, go to Library mode, exit, start again, restart PC, feels like I've tried everything...
But still no map is showing...

Pretty frustrating...

Anyone got any suggestions to what try next ?

bobpu

New Participant

You seem to run on a preview build for W11, at least the numbering tells so, even though Win 10 is shown as name - Strange. Please note that preview builds are not officially supported.

Please also update your graphic driver: https://www.intel.com/content/www/us/en/download/776137/intel-7th-10th-gen-processor-graphics-windows.html

After the latest update to LrC (Build [202402141005- bf1aeb84], Release 13.2, it looks like this bug has re-established itself. After 3 hours of geolocating pictures by hand using Google Street View I shut down LrC. 2 hours later I re-opened it to find that I had no map and that I had lost all of the geolocation info. The map page said there had been a fault and to look at the JavaScript Console for details of the fault. The Console message was "onloadwff.js:71 [Violation] Permissions policy violation: unload is not allowed in this document." - Useful Huh? After a lot of searching I found this thread and the fix of opening the Library Module before closing down worked and restored the map (but not the geolocation data from my previous session).

Why can't Adobe fix this? They could put a block on closing down from the Map module surely? It's clearly neither new nor unique.

B

Bish.Bash.Bosh

New Participant

I still have this problem. LRC 12.4 on MacOS Ventura 13.4.

Going to Library, then exiting LR has no effect. Extremely frustrating.

M

Meme27925013mzwz

New Participant

Any News?!

D

DerekB9544115

Participating Frequently

I have just updated LR Classic to version 12.1. The map module does not seem to be working. It just shows a grey screen not any map. I have tried clicking on the GPS coordinates in an image in Library, loading previous tracklog and new tracklogs. I have tried closing and re-opening LR. Nothing works for me

D

DerekB9544115

Participating Frequently

After closing and opening LR a few more times it has started to work. Not sure what the problem was - I checked my internet connection which was fine

johnrellis

Brainiac

One issue is that if you exit LR while in the Map module, then upon restarting the Map module will misbehave in various ways. This happens more often on Windows than on Mac, but it does occasionally happen on Mac. The workaround is to exit LR from another module, e.g. Library.

The Map module is getting creaky and Adobe really isn't supporting it any more, unfortunately.

M

matthiass68219431

New Participant

Hallo,

seit ca. 1 Woche wird in Lightroom Classic die Karte regelmäßig nicht geladen (siehe Screenshot). Teilweise tritt das Problem bei Bildern mit GPS-Daten auf, teilweise bei Bildern ohne Daten. Es ist allerdings nicht genau nachvollziehbar, wann der Fehler auftritt. Manchmal können GPS-Daten bearbeitet werden, manchmal nicht. Manchmal hilft ein Neustart, manchmal nicht.

Die Lightroom-Version ist aktuell (12.1, Build [202212072312-d7ab524b], meine Windows-Version ist Edition Windows 10 Home, Version 21H2, Installiert am ‎28.‎05.‎2022, Betriebssystembuild 19044.2364, Leistung Windows Feature Experience Pack 120.2212.4190.0.

Hat jemand eine Idee, was ich tun kann?

Danke im Voraus.

F. McLion

Community Expert

Konnte bei mir bisher keine Probleme feststellen.

Deine Internetverbindung ist stabil?

--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---

M

matthiass68219431

New Participant

Ja, die Internetverbindung ist stabil, bin dauerhaft online.

C

Conor Boyd

New Participant

I hadn't seen this behaviour before, but this has just started happening on me using LR 12.0.1 on Windows 11 Pro (Version 10.0.22621 Build 22621).

Changing to Library module before restarting LR does not fix the issue for me (I have tried repeatedly).

Disappointing...

T

tintmylf

Participating Frequently

On a whim today I tested LRC 12.0.1 on a computer I don't use very often. I had tested some of the previous versions on it and had seen the same bug we've been reporting for the better part of a year. Today, the bug wasn't there and the map module worked as expected. I've now tested it on my primary computer and LRC works properly there as well.

I don't recall if I'd tested 12.0.1 previous to this (I had definitely tested 12.0 and the bug was still there). None of the bugfixes listed in 12.0.1 (https://community.adobe.com/t5/lightroom-classic-discussions/lightroom-classic-12-0-1-is-now-available-for-download/td-p/13303542) seem to relate to this problem, but it may finally be resolved. The other possibility is it was some sort of backend/server issue which was resolved outside LRC itself.

Interested to see what others find, but it'd be great if this fix persists after >8 months of errors.

T

Tommy26942949ld27

New Participant

I am using Lightroom Classic (version 12.0.1, via paid CC subscription) and the Google Maps is only working intermittently. Sometimes it works, sometimes it just stays grey (doesn't work, but no error messages), and sometimes it will say "Ooops! Something went wrong. This page didn't load Google Maps correctly. See the JavaScript console for technical details.". I've tried all different internet connections, VPN on and off, restarting the computer, restarting the app, it's all a bit random whether it works or not. What is the JavaScript Console it is talking about?

johnrellis

Brainiac

Google Maps has been getting flakier the last few years. One workaround that helps many: Exit LR from within the Library module, restart, then go to Maps. When you exit LR from the Map module, it often has problems after restarting LR.

T

Tommy26942949ld27

New Participant

Interesting, that did work this time. Will see over time if that's a solid workaround. Thank you!!

Perhaps it's a bug where if Lightroom immediately loads up in the maps module, it is not ready to contact Google Map's API, and thus it gets rejected. Where as if Lightroom loads up the Library, then by the time you click on the Maps, it is ready and loaded and can successfully contact Google Maps.

johnrellis

Brainiac

On my LR 12.0 / Windows 10, I continue to see the same intermittent misbehavior as I reported with 11.5:

https://community.adobe.com/t5/lightroom-classic-bugs/p-map-module-not-working-11-3-1-on-some-windows-installations/idc-p/13144708#M36700

"I too see the same misbehavior in my Windows 10 LR 11.5 as on 11.4.1: When I exit and restart in the Map module, usually but not always, the map pins are not showing on the map, and attempts to drag a photo from the filmstrip to the map fail, with the dropped thumbnail bouncing back to the filmstrip. But for me, exiting from Library and restarting avoids the bad behavior."

It sure smells like a race condition that affects some more than others.

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