P: Map Module not working 11.3.1 on some Windows installations

[dj_paige]

Windows 11 21H2

If you shut down Lightroom Classic 11.3.1 with the Library Module showing, then re-launch later, the Map Module works fine.

If you shut down Lightroom Classic 11.3.1 with the Map Module showing, and then re-launch later, the Map Module is not usable. The exact form of the error changes, its not always the same, sometimes I get JavaScript error, sometimes the Map Module just freezes, other times it has other errors, but the Map Module simply doesn't work in this situation.

[johnrellis]

Moderator, @Rikk Flohr: Photography, please merge with the existing Bug:

https://community.adobe.com/t5/lightroom-classic-bugs/p-map-module-not-working-11-3-1-on-some-window...

[DerekB]

I have just updated LR Classic to version 12.1.  The map module does not seem to be working.  It just shows a grey screen not any map.  I have tried clicking on the GPS coordinates in an image in Library, loading previous tracklog and new tracklogs.  I have tried closing and re-opening LR.  Nothing works for me

[DerekB]

After closing and opening LR a few more times it has started to work.  Not sure what the problem was - I checked my internet connection which was fine

[johnrellis]

One issue is that if you exit LR while in the Map module, then upon restarting the Map module will misbehave in various ways. This happens more often on Windows than on Mac, but it does occasionally happen on Mac.  The workaround is to exit LR from another module, e.g. Library.

The Map module is getting creaky and Adobe really isn't supporting it any more, unfortunately.

[DerekB]

Thanks John, that may explain why I have had intermittent trouble with it before in previous versions too.  I use the map module quite often so I do hope Adobe will sort out the bugs in it - I save GPX tracklogs from my sports watch and use them to provide GPS location data for the photos I took at the corresponding times.

[cayleemac]

I just experienced the same issue as @Tommy26942949ld27  but your workaround did the trick for me too. Thanks 🙂 @johnrellis 

[Meme27925013mzwz]

Any News?!

[Toepper]

I'm having similar behavior on my Macbook Pro M1 from 2022. If I drag a photo from the strip, release it on map point, no coordinates appear to be added. However, as a workaround, I'm finding that if I do the same drag-and-release action, and then immediately click on another photo in the film strip, the coordinates get added.

[Bish.Bash.Bosh]

I still have this problem. LRC 12.4 on MacOS Ventura 13.4.

Going to Library, then exiting LR has no effect. Extremely frustrating.

[oceanroller]

The map module seems to have suddenlly stopped working today. Is anyone else having problems? It was fine this morning and suddenly it won't load any maps. I've tried loading from pics in my archiving that have GPS tags, but nothing will load at all. Restarted, relaoded, done all of those things. Grateful for any insights. 

[F. McLion]

Works on my end.

What is the exact version of LrC as well as of the OS you are working with?

Your Internet connection is working well?

[dj_paige]

What do you mean "won't load any maps"?? Please be more specific and detailed. If possible show us a screen capture (using the "Insert Photos" icon).

[oceanroller]

Hi, yes the internet conenction is fine. I'm on creative cloud so its the latest version, 12.4. Win 11. All kept up to date. Nothing else seems in LR to be amiss and my subscription is up to date as well. I double checked the last billing to make sure there hadn't been anything weird with the payment and that's fine too. Its a real headscratcher. I've never had this problem in years of using LR classic. Just a blank screen where a map should be. 

[oceanroller]

Its just a blank screen. Nothing is loading on the maps module. I can add a screen capture but it will just be a grey rectangle. 

[F. McLion]

Can you still access Google Maps with your web browser?

[oceanroller]

[oceanroller]

Yes, no problem at all

[dj_paige]

Go to the Library Module, and then re-start LrC.

[Michael J. Hoffman]

Map data comes from Google. It would be worth a visit to maps.google.com to make sure you can load that site. Since it was working earlier and now isn't, it sounds like a network connectivity issue. Still, as @dj_paige suggested, a screen shot of your *entire screen* showing toolbars, modules, filmstrip, etc. could be helpful in case we see something that looks off. Edit: ok, I see you posted the screen shot while I was typing my answer 😀

[oceanroller]

Ok everyone, just as randomly after 3 hours its working again. No idea why. I haven't done anything different. Just one of LR's foibles I suppose.  Thanks for the rapid response though, its much appreciated. 

[JohanElzenga]

Looks like a bug that occurs if you close Lightroom with the map module open. The remedy is to select the library module, quit Lightroom and start it again. Now the map module should work as expected.

[oceanroller]

Posted the screenshot a bit earlier (see above) and someone else made the same sugegstion about visiting goggle, which I did, and that worked. Its just as randomly begun working again just now after 3 hours offline. Completely bizarre. Its never happened to me before. 

[oceanroller]

Thanks everyone, it seems to have fixed itself without any intervention from me now. Started just as randomly as it stopped. Think I'll go for a lie down now lol. Appreciate everyone's time. 

[ACEkin]

It is an inconsistent problem. I have tried selecting a few images and dropping them at their location on the map only to find that the location has shifted about two inches on the screen. I also found that I could not drag that marker as my efforts moved the entire map. Then I tried dropping one image and found that I could drag that single image. After that, I tried adding one image at a time which sometimes succeeded and often failed. There is a disconnect between the mouse pointer and the Lightroom map module.

Searching for workarounds, I found dropping one image, positioning it properly, then copying its GPS coordinates from the metadata panel and pasting it to the same field on the other images taken from the same location. Adobe does not seem to be interested in the accuracy of the map information.

[ACEkin]

I forgot to add that the map seems to be designed to make the points more granular as we zoom in, or consolidate them as we zoom out. Two separate points close to each other may be combined into a single point with two photos in it. Keep zooming out, the clusters get bigger and bigger. This seems to necessitate zooming in as much as possible before dropping the photos on the map. For instance, if you visit Moab and its vicinity, you may have dozens of different points on the map. As you zoom out, they become clusters with larger numbers of photos, and eventually, all may consolidate into one clump over the general area, even over Utah with thousands of images.