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Carlos_Oliveras
Carlos_Oliveras
Known Participant
August 22, 2018

P: Placing photos on Map module erratic and slow since update LR Classic CC 7.5 (Windows)

  • August 22, 2018
  • 116 replies
  • 2465 views

I geotag photos on a daily basis, and today, after updating LR Classic CC to version 7.5, I was going to resume my geotagging tasks as usual, but then I started to experience weird issues when placing photos on the map.

Most of the time, the problem is that I drag the photo from the filmstrip to the map (in the Map module, of course), and nothing happens (no photo on the map, no gps coordinates in the metadata). If I drag and hold the photo over the map for a few seconds before releasing the mouse button, sometimes it does place the photo.

I would say it's even more difficult when I select several photos and try to place them on the same spot at once, but I can't say absolutely for sure.

Also, selecting the photo (or photos) and then Ctrl+clicking (Windows) on the map to place them stopped working altogether as soon as I updated to 7.5, no matter how long I kept the keys or mouse button pressed down, or how many times I tried (previously, I was using this shortcut dozens of times a day).

Since I do need to keep geotagging photos, and with v7.5 it was much more difficult, I've downgraded to 7.4 and now things are working ok again. Of course I can't absolutely say for sure that this is an universal issue but... this is what's happening on my system. Any idea what could be going on? Thanks.

My first 10 lines in Help>Sytem info:

Lightroom Classic version: 7.5 [ 1186149 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.17134
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 4,0 GHz
Built-in memory: 16314,6 MB

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    116 replies

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    J
    joopvde
    Known Participant
    March 19, 2019
    I reported earlier in this thread, but since the improvements in September 2018 geotagging in LR 7.6, 8 and now 8.2 worked fine for me: always, fast, flawlessly. However, today March 19th, 2019 around 15:00 CET geotagging stopped working. First a few slow reactions, then nothing. No geotags are being placed anymore. After waiting and restarting it worked again once or twice, but again stopped. A 3rd restart, and then even the maps wouldn't be retrieved correctly or not at all: see image



    I need geotagging badly, I still have thousands of photos to be tagged from years passed. I was happy it worked again last year, but now... desolated. I hope they are just passing Adobe server problems. All in all, it took me 2 hours to geotag 52 photos in the folder at hand.

    Btw, I still don't understand why since version 7.5 geotags would have to be placed by a web call to the server. In LR maps mode you have a map open, so you have a geographic grid reference in your window (never mind the image of the map that is showing). If you place a pin in a certain location, the coordinates could easily be calculated locally, I gather. I could understand the map images are being retrieved in a web call, but not the coordinates. In that way you are too vulnerable to web traffic issues.

    Please provide us with a better working solution.

    One more thing: what does this warning mean: "Too many map requests"? I got it in the past 2 months, each time after geotagging a few dozen photos (and moving the map several times). Once started it keeps coming, but geotagging kept working nevertheless. It is a bit annoying.
    F
    FeedbackCommunityMember
    Inspiring
    January 22, 2019

    I have exactly the same problem!!!!!!






    G
    Adobe Employee
    Goapher
    Adobe Employee
    January 22, 2019
    Hi Alan, sorry to hear about your inconvenience.

    We have seen instances where a firewall conflict or invalid GPS data available in the catalog have been a cause for these issues. Could you please share the log file as described here?
    https://feedback.photoshop.com/photoshop_family/topics/lightroom-8-latest-update-win10-drag-and-drop...

    Thanks for your patience and help.

    alanjr_uk
    alanjr_uk
    Inspiring
    January 22, 2019
    So is there any update on when this core feature will actually be fixed?  I'm on Lightroom CC 8.1 now (latest version) and still having exactly the same issue - find desired location on map, highlight images then drag them on to map and nothing happens.  Really frustrating for this to still not be working so many months on.  For now I'm having to find location on Google Maps separately, manually copy and paste the GPS co-ordinates.  Total pain!
    AndresBLA
    AndresBLA
    Participating Frequently
    December 19, 2018
    @Philippe Coudé du Foresto

    Il s'agit d'un forum généraliste ( donc pas spécialisé LR). Si je me rappelle bien c'est Philippe Duval qui avait posté la question sur ce forum. C'est lui qui pourra  indiquer la réponse comme correcte après avoir ajouté sa solution sur la discussion initiale.
    J'avoue qu'à aucun moment je n'ai pensé à demander si le logiciel faisait partie d'une "liste blanche" de son par-feu.

    Voici l'adresse du forum.
    https://forums.adobe.com/community/international_forums/francais
    Lauca
    Lauca
    Participating Frequently
    December 18, 2018
    J'ignorais qu'il y avait un forum francophone. Quelle est son adresse ?
    AndresBLA
    AndresBLA
    Participating Frequently
    December 18, 2018
    Merci pour le retour, ajoute la solution sur le Forum Francophone et note ta réponse comme correcte.
    A
    Anonymous
    December 18, 2018
    Hi everyone.

    Issue fixed.
    It was due to a firewall  conflict.
    Everythings works correctly now.

    Thanks to all for your support and help.
    AndresBLA
    AndresBLA
    Participating Frequently
    December 18, 2018
    @10210954 Duval,
    Je ne crois pas que le problème vienne de Google. Car si c'était le cas, tous les utilisateurs de la même version de Windows et de LR devraient rencontrer le même problème. Comme tu as tout essayé du côté d'Adobe et de ton GPU, il se pourrait que le problème vienne de Windows . Dernièrement, des dysfonctionnements  de logiciels d'Adobe ont été résolus par l'outil Windows "Résoudre les problèmes de compatibilité" . Tu ne risque pas grand chose à essayer. Si ça fonctionne , cela ne résout pas le problème mais permettrait de le contourner ;0)
    A
    Anonymous
    December 17, 2018
    @Philippe Coudé du Foresto
    Pareil. Rien n'y fait. Merci pour ton aide
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