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P: Save Metadata To File doesn't change metadata status, Read Metadata From File doesn't always work

Community Beginner ,
Dec 17, 2020 Dec 17, 2020

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Ever since upgrading to the latest version I've had Metadata conflicts - little exclamation mark in Grid view. I even deleted my catalog of more than 200k images and started again to no avail.  I also synched all of my folders and no difference.

 

When I click on the exclamation mark I get the message that says that metadata has been changed by another program and Lightroom, even when I have only used Lightroom. When I click to upate the metadata the exclamtion dissapears but comes back very quickly. I made a Quick Collection of all metadata conflict shots - over 6000 - and syched them. The number dropped by a third but then came back to the original total within minutes.

 

I have lost all of the displayed colored flags in Grid View but can still select various colors in the Metadata panel at the top and get the appropriate shots. When clicking on an individial cell in Grid View I get a thin colored line around the shot which then dissapears when I click on another shot. I get the correct color but no flag.

 

I have auto save xmp on. I'm also at my wits end. anyone have any ideas? Thanks

 

Bug Fixed
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macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , Jan 28, 2022 Jan 28, 2022

Updates to the Adobe Photography Products were released 12/13/2021 and contain a fix for this issue. Please install the update via your Creative Cloud Desktop App or your respective App Store. 

 

Note: 

You may need to refresh the Creative Cloud App for desktop software to show an update available.  ([Ctrl/Cmd]+[Alt/Opt]+ [ R ])

For Mobile downloads, it may take several days for the update to appear in your respective App Stores.

 

Thank you for your patience. 

Status Fixed

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LEGEND ,
Jul 22, 2021 Jul 22, 2021

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Adobe Employee ,
Jan 28, 2022 Jan 28, 2022

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Updates to the Adobe Photography Products were released 12/13/2021 and contain a fix for this issue. Please install the update via your Creative Cloud Desktop App or your respective App Store. 

 

Note: 

You may need to refresh the Creative Cloud App for desktop software to show an update available.  ([Ctrl/Cmd]+[Alt/Opt]+ [ R ])

For Mobile downloads, it may take several days for the update to appear in your respective App Stores.

 

Thank you for your patience. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Status Fixed

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New Here ,
May 23, 2022 May 23, 2022

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I do not believe the update of 12/13/21 has corrected this issue.

 

I have been operating for many months without a problem and updated lighroom in April 2022. Based on a recommendation from Tim Grey I turned on "Automatically write changes to XMP"

Catalog Settings > Metadata > "Automatically write changes to XMP"

 

Immediately after this, while in Grid view multiples files started appearing with an ! in the top Right hand corner. The message was "There was an unknown error while writing metadata to this photo. Retry?" 

Two options appear

-  Import settings from disk (This appears to overwite all settings and remove keywords)

- Retry metada export ... this then says "Photos have read-only access" (which is incorrect)

Any assistance would be appreciated.

 

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LEGEND ,
May 26, 2022 May 26, 2022

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@Simon Dalg, please do the menu command Help > System Info and copy/paste the first ten lines here.

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