P: Scrolling over folders in library module doesn't work

I still have the problem in LR 4 Beta, even when booting is Safe Mode. I've had it in LR 3.6 as well. It started when I upgraded to Win 7 from XP.

Out of curiousity, what video cards are people using? Mine is NVidia GeForce GTX 550 Ti.

Hal

Problem persists in LR 3.6

Just a short update: I just updated my LR installation to the newly released version 3.6 (final) and the bug still persists. Well, of course I didnt really hope that a fix would make it that fast into a new release - but just so you know.

Are there any new insights on behalf of Adobe?

Regards,

Timo

@188115 Smith:
Interesting observations. I can confirm these patterns (that scrolling works unless it's over a "responsive" area/field"). However, I noticed one more thing that makes the whole matter more complicated again:
As pointed out earlier in this thread, the scrolling issue seemed to occur only in Grid view. In Loupe view, I can scroll through my folders. Yet, with your hints, I found out it's more complicated than that. Even in loupe view, some fields remain unscrollable - it's just much less than in grid view. E.g. whereas in grid view I cannot scroll over the full folders list, in loupe view I can scroll over the folders, but not that line with the harddrive's name and letter.
In the right panel, e.g., I cannot hover over the captions "Keyword Suggestions" or "Keyword Sets" when I'm in Grid view. When I'm in loupe mode, I can scroll over these, but the actually entries remain unscrollable.
Furthermore, some of these captions like "Keyword Suggestions" are not "responsive" - they don't show a caption when you hover them, nor are these changeable.

One more question: I noticed earlier that in the Develop module the small 1:1 preview in the Detail Tab is not scrollable (i.e. scrolling stops as soon as your mouse hovers that litlle preview). I thought it's just supposed to be that way. But is it really? Or is this part of the bug behaviour? Maybe someone who is not eaffected by the bug can tell.

Thanks again,

Timo

For me it happens on both desktop and laptop. Turns out the "fix" is partial--folders area works now, but fields in right panel don't.

I am also experiencing this issue on the new notebook.

Tried without success:
- different mouse
- disabling Tablet PC Service

Noticed:
- inability to scroll seems to depend on which field the mouse pointer 'hovers' over
- inability to scroll happens only if mouse pointer 'hovers' over input field that reacts in some way - e.g. field shows tool tip, or changes background - let me call this field 'responding' field
- if I position mouse pointer over 'non-responding' field (e.g. next to "Metadata" heading, I can scroll until another 'responding' field is hit underneath the mouse pointer - e.g. "File Name" - my scrolling is set at lines per click
- similar behavior in left panel with the exception that the only fields preventing scrolling seem to be "Hard Drive", "Facebook", Flickr", SmugMug"

Problem is back again. Looks like I am going to have to give up on this one. Completely stumped.

I am testing using the method you describe: go to Develop, then Library Grid. I am totally stumped here. Probably tomorrow the problem will be back for me. Why some users have the problem, but most apparently don't is beyond me.

Well, I can assure you that tablet services are not the problem. I first disabled them, and then even removed them. It din't fix the issue.
Now, I booted safe mode again. I can also assure you it is not an issue with start-up programs or services. Here you can see a list of running services:
(Please note I'm running a German Windows... "Wird ausgeführt" means "Running"). These are only essential services. I also have a list of running processes:
The only non essential process here is procexp.exe - but I only used this to abtain this process list - it was not running during my testing of Lightroom.

My test showed the same result - scrolling still doesn't work. It is not an issue related to 3rd party software or services. There is something else wrong with Lightroom.

And btw., how do you test for the issue? Because when I first tried your suggested solution, I thought it was resolved but then realized I haven't even triggered the scrolling issue yet. As we have established in this thread, the issue is triggered as follows: Go into the Develop Module first! (If you dont do that first, scrolling will work.) Then switch to the Library Module. Make sure you are in Grid view! (Again, this is important, because if you are in Loupe view, scrolling will work.) Then try scrolling and if you are affected by the issue, scrolling over folder doesn't work. But, as we already established as well, most users aren't even affected.

As for your solution, I'd say it was a mere coincidence. I'm not saying, the issue isn't resolved for you. Maybe you did something else that solved the issue for you and because it happened at the same time you disabled tablet services, you assumed this was the solution. But, unfortunately, it's not.

Thanks anyway, maybe we can keep tracking the issue down.

Regards,

Timo

It gets even stranger... I returned to Normal Startup in msconfig and the problem is still fixed for me. I am sure the the PC Tablet Services was the problem, because I disabled it and reenabled it a couple of times to make sure. I have no idea why it remains fixed.