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66

P: Slow UI when using Mac and Custom Display Profile

Explorer ,
Oct 22, 2020 Oct 22, 2020

Hello,

 

Since upgrading to Lightroom Classic v10.0, all UI-related functionality is painfully slow. All editing functions are working correctly and quickly but scrolling through the catalogue or even scrolling a side panel is taking many long seconds to refresh. Unreasonably long.

 

Disabling GPU Accellaration has no affect on my Lightroom's performance.

 

macOS Mojave 10.14.6

Mac Pro (Late 2013)

3 GHz 8-Core Intel Xeon E5

32 GB 1866 MHz DDR3

AMD FirePro D700 6 GB

 

Bug Fixed
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macOS , Windows
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correct answers 2 Correct answers

Community Expert , Dec 21, 2020 Dec 21, 2020

Please go to Help>System Info… and get us the exact installed version number of your software.

If it's 10.0 or 10.1, please review the diagnostic step in this post to see if this is the issue you are facing: https://feedback.photoshop.com/conversations/lightroom-classic/lightroom-classic-mac-user-interface-slow-after-upgrading/5f91bbf7917fbb3a9935742e?commentId=5fa06f1e72a09d24e1c2b700 

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Adobe Employee , Nov 02, 2020 Nov 02, 2020

Greetings All,

 

Update: 3/15/2021

Updates to Lightroom Classic and the Lightroom Ecosystem products for Desktop, Mobile and Web were released today and contain a fix for this issue.

Please refresh your Creative Cloud application and install your update when it becomes available. Thank you for your patience.

Thank you for your continued patience.

This thread is tracking issues related to a small group of customers who are seeing issues with very slow UI speed in Lightroom Classic 1

...
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replies 1001 Replies 1001
1,001 Comments
LEGEND ,
Jan 15, 2021 Jan 15, 2021
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Explorer ,
Jan 15, 2021 Jan 15, 2021

@Gerhard Tittel

keep on dreaming, Gerhard

When has this ever happened ??? 

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New Here ,
Jan 15, 2021 Jan 15, 2021

Really Bill.  Enough.  Most posters are NOT using hardware that is outdated. Your rejection of the evidence is the sad part.  Not to mention unhelpful and distracting.  

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LEGEND ,
Jan 15, 2021 Jan 15, 2021

You mean the installer should import some images, edit them, check the slider speed, export them, check for OS crashes, etc. etc. Wow, that's a smart installer! 😜

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LEGEND ,
Jan 15, 2021 Jan 15, 2021

I have been on chat for 2.5 hours with Adobe help.  After much trouble shooting, Version 9 works perfectly with Big Sur.  The issue is the preview speed on Version 10.1.1.  Jan 13th, there was an update to LR Classic and it totally messed up the preview speed in the program.  If you have this issue, reinstall version 9 LR Classic.  The issue is not with the graphics card or anything else with the computer, as all other programs work fine.  Hopefully this will save you hours of aggravation.

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Participant ,
Jan 15, 2021 Jan 15, 2021

Like Windows started doing a couple years ago, it could check for the TRUE minimum hardware and software requirements and not the joke requirements published by Adobe. I've had Windows updates automatically delayed by as much as 6 months because of hardware in my system.

 

Not perfect but it would work well if Adobe would take the minimum requirements seriously. At least half of the Lightroom V10 issues reported on this forum would have been prevented. 

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Jan 15, 2021 Jan 15, 2021

This post is being merged into an existing thread for better tracking and response.

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LEGEND ,
Jan 15, 2021 Jan 15, 2021

...Still banging on about hardware when everyone, including Adobe, has stated the problem lies in the software. Give yourself and everybody here a break from your nonsense. 

...And of course you have solid evidence that "at least half of the Lightroom V10 issues reported on this forum would have been prevented"?

Of course not, it's just your dogmatic and unsubstantiated 'belief' but at least it represents a slight shift towards putting the blame where it belongs - Adobe. So well done for that.

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Participant ,
Jan 15, 2021 Jan 15, 2021

Your ignorance is only exceeded by your arrogance. 

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Enthusiast ,
Jan 15, 2021 Jan 15, 2021

Projection at its finest.

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New Here ,
Jan 15, 2021 Jan 15, 2021

Is there someone from Bill's family here? Because, confusion, repetitions ad nauseam, reality deny, etc, could be the signs of a medical emergency.

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New Here ,
Jan 16, 2021 Jan 16, 2021

I thought this forum would be a good place to discuss problems and possible solutions. Most people do, but unfortunately there are some here who post condescending and insulting comments about a post. Too bad

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LEGEND ,
Jan 16, 2021 Jan 16, 2021

Well, when in spite of overwhelming evidence to the contrary, one person sets himself up as the sole arbiter of truth and persists in force feeding his dogma down others' throats, it gets pretty tiresome. 

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New Here ,
Jan 16, 2021 Jan 16, 2021

Dear @Gerhard Tittel 

Take some time to read all bill's posts

And try to think about who is insulting who

What is more insulting:

- telling fooleries in every post?
- reacting to fooleries?

I get this issue on:

- Mac Pro 2020 (as other here)

- Imac Pro 2019 (as other here)

And other Macs

But Bill does not stop repeating that you need recent hardware

Bill has several times talked about "first Adobe team" working on new Mac architecture and second team with weak contractors working on current architecture.
Where do these information come from?
If he works at Adobe, then he should be fired for this kind of speech

If he does not work at Adobe, this comes only from his mind, making a disastrous confusion between his thoughts and reality.

About software companies, he repeats that it is standard that they work in  priority for 0.5% new market, neglecting 99.5% of their current market. And this is of course pure invention and BS.

So yes, this place should be relevant to get solutions for a huge bad LR development. When UI freezes, when you are obliged to reboot, then this has nothing to do with image processing. It generally comes from things as memory crushing.

In a serious software development, you are able to track every modification from V to V+1. For debug, you should be able to add modification 1 by 1, monitoring memory and ressources, and check when problems happen.
This is elementary.

Moreover, V10 catalog cannot be read by V9. Major software developments should never be associated at the same time with major irreversible input files modifications.

I may not be an expert in image processing algorithms, but I used to be a software quality assurance auditor (CMM level 5) and I can tell you, without reading any Adobe internal documentation or any source code, that quality insurance at Adobe is near 0.


Best and kind regards
Thierry

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LEGEND ,
Jan 16, 2021 Jan 16, 2021

Thank you for putting the issue in sensible perspective. 

Bill seems to be suffering from chronic cranioproctosis and should not be contradicted as this can exacerbate the condition.

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Participant ,
Jan 16, 2021 Jan 16, 2021

Less than 1 in a thousand Lightroom users are having these issues. Fairly obvious where the problem lies. 

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New Here ,
Jan 16, 2021 Jan 16, 2021

Again, where does this number come from?

In fact, you do not know.

Me neither.

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LEGEND ,
Jan 16, 2021 Jan 16, 2021

*Kevin Lawson This is not a viable solution to those of us whom have added significantly to their V 10 catalog, which cannot be read by V 9.4.

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Participant ,
Jan 16, 2021 Jan 16, 2021

If you externalize all your edits to the XMPs and images then you can create a new V9.4 catalog and import all your images. All of the develop and keyword effects will be imported but you will lose organizations like albums and the individual develop steps. Example: say you adjusted slider-x 5 times, in the left panel, you'll only see the net effect in the right panel and the individual steps will not show in the left panel. 

 

Just a go-around to get you going again. 

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New Here ,
Jan 16, 2021 Jan 16, 2021

*Kevin Lawson  I am also on Big Sur. 10.1.1. My Previews are erratic. Scroll through a grid view and a several of my image previews change before your eyes: they turn desaturated and lack detail. This makes it extremely difficult to match several images when previews don't match.  Adobe needs to fix this problem for professionals on MAC. I and many others were very much hoping it was addressed in the new update.  Switching to 9.4 is not possible with a 10.1 Catalogue. For now, I have to fly blind on matching images in grid view on Big Sur. Running a Windows 10 boot camp +LRc 10.1.1 on a $10k Mac Pro might be the solution for me. As far as I know, PC users are not experiencing this. 

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Participant ,
Jan 16, 2021 Jan 16, 2021

Perhaps I read the announcement wrong but I think that Apple stopped supporting Windows in Bootcamp last year. VMWare might be an option. 

 

If you really want to do your editing on Windows, an alternative and much less expensive solution is a refurbished HP workstation. I paid less than $2,000 for a HP Z440 with 6-core / 12 thread, Xeon 4.0/3.6 GHz and 64GB of ECC RAM, Quadro K1200 4GB video card which runs 4k monitors just fine, 512GB Samsung Pro. Engineering companies tend to replace their systems on a 2-3 year timeline and sell them in bulk to a reseller who perform a minor refurbishment: clean the drive, reinstall the OS and a general dusting and cleaning. For a little more money, you can get them directly from HP. 

 

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LEGEND ,
Jan 16, 2021 Jan 16, 2021

"I think that Apple stopped supporting Windows in Bootcamp last year."

Apple announced they wouldn't support Bootcamp on ARM Macs, but I haven't seen any announcement they've stopped supporting Bootcamp on Intel Macs:

https://www.pcmag.com/news/arm-based-macs-wont-support-boot-camp-apple-confirms

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New Here ,
Jan 16, 2021 Jan 16, 2021

So... a "much less expensive solution" to free Bootcamp is costing $2000

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Participant ,
Jan 16, 2021 Jan 16, 2021

Much less expensive than "$10k Mac Pro". I probably read your response wrong, I thought you were saying that you were going to buy a $10K machine to run boot camp. Sorry. 

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Community Beginner ,
Jan 19, 2021 Jan 19, 2021

well, maybe, but one would think that the "A" team might be a bit concerned that the issue affect custom display profiles might not just go away with the migration to new hardware...

I also find Rikk's equating MacOS users who use custom display profiles with a "small group" a little complacent.

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