P: Smart Collections containing Color Label criteria show "No photos in selected smart collection"

[Samoreen]

Hi,

This one, I can reproduce at will. Using a dual monitor configuration under Windows.

1. Launch LR. Go to the Library module. Main screen in Loupe mode, secondary display in Grid mode.
2. Select a smart collection.
3. Select an image.
4. Exit LR.
5. Relaunch
6. The main display shows again the lastly selected image. The secondary display says "No photos in selected smart collection".
7. Now if you select another smart collection and go back to the previously selected one, all the images of the smart collection are shown on the secondary display.

Sigh! Yet another bug introduced with version 7.3.

[JohanElzenga]

I can't reproduce this on my Mac.

[Mohit Goyal]

Hi Patrick,

Could you please share your system info here? Go to Lightroom > help menu > system info and provide the dialogue information.

Regards,
Mohit

[tmickow]

Sorry, but I can't reproduce it either on my laptop or desktop, both running Win10, Lr Classic CC 7.3.1 with multiple monitors.

[Samoreen]

Hi Mohit,

Here it is :

Lightroom Classic version: 7.3.1 [ 1167660 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.16299
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 3,4 GHz
Built-in memory: 12255,1 MB
Real memory available to Lightroom: 12255,1 MB
Real memory used by Lightroom: 732,1 MB (5,9%)
Virtual memory used by Lightroom: 881,6 MB
GDI objects count: 684
USER objects count: 2175
Process handles count: 1689
Memory cache size: 100,2MB
Internal Camera Raw revision: 933
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 196MB / 6127MB (3%)
Camera Raw real memory: 198MB / 12255MB (1%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1200, 2) 1600x1200
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA Quadro K620 (23.21.13.9133)



Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic CC
Library Path: D:\Catalogs\PPPhoto\PPPhoto.lrcat
Settings Folder: C:\Users\PatDev\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) Any Filter
2) DxO PhotoLab
3) DxO PhotoLab Importer
4) Iridient X-Transformer
5) jf Metadata Viewer
6) John's big note
7) Keyboard Tamer
8) Merge to 32-bit HDR
9) Publisher, By The Turning Gate
10) Qimage Ultimate
11) Show Catalog Metadata
12) SoftProof

Config.lua flags:

Adapter #1: Vendor : 10de
    Device : 13bb
    Subsystem : 109810de
    Revision : a2
    Video Memory : 2007
Adapter #2: Vendor : 1414
    Device : 8c
    Subsystem : 0
    Revision : 0
    Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speakers (Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: Uninitialized
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 4096
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Quadro K620/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 391.33
GPUDeviceEnabled: false
OGLEnabled: true
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[Samoreen]

[Samoreen]

The image above shows the problem. Look on the left at the number of images in the smart collection : 133. LR doesn't see any although it is showing one anyway.

[Samoreen]

Another example with another smart collection.

[Samoreen]

Another example with another collection.

[JohanElzenga]

Nobody says we don’t believe you, we just don’t see this problem on our own systems. You have quite a few plugins installed. Maybe one of them is the culprit. Temporarily uninstall them and see if that solves it.

[Samoreen]

Nobody says that I thought that you didn't believe me. Just wanted to give an example.

[Samoreen]

> You have quite a few plugins installed. Maybe one of them is the culprit.

I have these plugins since a long time. Never had this problem before 7.3.

[JohanElzenga]

So? A plugin that was compatible up to version 7.2 is not necessarily also compatible with version 7.3.

[Samoreen]

That would be bothering, to say the least. Changes in LR that make plugins incompatible should be advertised, especially in a minor release where they are unexpected. Anyway, disabling all plugins doesn't change anything.

[JohanElzenga]

Adobe can’t possibly know what all plugins do or don’t do. The changes of version 7.3 in the develop module for Dehaze and camera profiles could very well break a plugin, and it’s up to the plugin author to check that and do something about it.

[Samoreen]

OK. Question answered anyway. The problem is elsewhere.

[JohanElzenga]

Two other suggestions:
1: Reset the preferences. It’s amazing how many different issues seem to be related to that.
2: Disable the use of the GPU in Preferences - Performance. The GPU is now used for other things than just the develop module, so it just might be the problem.

[Samoreen]

Doesn't help.

As a former software engineer, I use to diagnose problems in a logical way. I can't do much since I don't have access to the source code. But...

What I see here is that LR is not able to properly count the number of items in a dynamic collection. That is, the Grid View has a problem with this. On the other hand, the Collections panel displays the correct number of images for that collection. So the Grid View obviously has a problem in this case (by the way, by far not the only problem with Grid View on a dual display configuration).

[JohanElzenga]

But the problem is that I can't reproduce the issue on my Mac, and somebody else can't reproduce it on their Windows PC. That means it has to be something that is somehow related to your particular setup, not a general bug that we all would see. 

[Samoreen]

A bug is always general. On the same platform and for the same version, we are all running the very same code. Just, the bug may or may not appear depending on the way the software is used, depending on the system configuration, etc. So, it doesn't make sense to blame the user by saying that since others don't see the bug, the affected user must have a very specific configuration or have done something strange. That's the usual easy answer from lazy customer support departments. Hence the usual recommendations : reset your preferences, re-install the software, re-install your OS, etc. Which usually is a just a loss of time. What has to be done is to really diagnose the problem by finding what in the way the customer is using and configuring LR makes the bug appear. That would be useful.

Again, the bug appeared after installing version 7.3 (something I should have avoided). Nothing (hardware or software) had changed on my system. So, there's something new that must be spotted in LR, not in my system.

[JohanElzenga]

OK, it's clear you are not really looking for a solution to the problem, but just want to rant. That's fine with me, but I'm not going to participate in that any further.

[Samoreen]

Your comment is insulting. I have been designing, writing and supporting software since the late seventies. Do you have any background in software design and development ? No ? OK, then try to understand what I'm explaining instead of accusing me of ranting.

[John R Ellis]

I agree that customer support departments often say "reinstall" when they don't know what else to suggest. 

But with LR, user-interface problems like this are not infrequently "solved" by resetting LR's preferences.  It's most unfortunate that sprinkling that magic fairy dust too often corrects the issue, but that's been the long experience on these forums (I'm guessing a 20% success rate on my recommendations to reset preferences). I've worked around mysterious user-interface issues with my own installation a few times over the past decade by resetting preferences. 

Given that resetting preferences has "solved" a wide range of user-interface strangenesses, it sure smells like there is a fundamental design flaw in LR's preferences implementation.  It may be that the original architects of LR are long gone from the team, and subsequent generations haven't wanted to take on what may be serious re-architecting of a facility embedded deep in LR's implementation.  But that's just my informed speculation.

Regardless, doing the reset-preferences test with your configuration would quickly identify whether this is a preferences problem or something else, providing additional information to the engineering team if/when they take a look.

[bhousto90]

Could not replicate the same issue on my PC either (Win 7/LR7.3.1), however 'no photo selected' message does show for about 1/2 sec in the primary monitor loupe view then it shows the previously selected photo and the grid shows up on 2nd monitor.

What are the conditions for the Smart collection?
Could it be triggered by a specific combination? Does it affect any smart collection or just ones selecting keywords or other??

[Samoreen]

John, Bruce,

Resetting the Preferences , as stated above, doesn't help.

I have (patiently) checked all my smart collections against this issue and it seems that all affected collections have one thing in common : they are using 2 specific rules. The first rule is the Label Color rule and the second is the Keywords rule.

If I create a new smart collection having such rules, I can immediately reproduce the problem with it.

[Samoreen]

More about this...

For all the affected smart collections, if I remove the Label Color rule, the problem disappears. If I re-add the Label Color rule, the problem is back. This can be reproduced for all smart collections using these two rules.