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Known Participant
June 1, 2021

P: Sorting problem when syncing from Lr Classic to Lr mobile and then creating a web gallery

  • June 1, 2021
  • 16 replies
  • 399 views

The problem is created when syncing the pictures from Lr Classig to Lr Mobile. During that process they will get an "upload time / create time", but as Lr mobile sort them according to the capture date you will not see this problem until you create a web gallery. There they are presented in the same order as they were uploaded to Lr Mobile!

 

The work around is to update the sort order in the web gallery to capture date. 

 

As soon as the support representative and I understood the reason for the problem she said that this will be corrected soon!.

 

This item is reported as Adobe Case ADB-19651987-L9V5

This topic has been closed for replies.

16 replies

Known Participant
June 3, 2021

I am aware of this, but I never use custom order.

Rikk Flohr_Photography
Community Manager
Community Manager
June 2, 2021

Thanks Jim, I've cross-referenced them. 

Rikk Flohr: Adobe Photography Org
Jim Wilde
Community Expert
June 2, 2021

Rikk, it's LRD-4206568.

Rikk Flohr_Photography
Community Manager
Community Manager
June 2, 2021

Go ahead Jim. Let me know the bug number and I will link it back here. 

Rikk Flohr: Adobe Photography Org
Jim Wilde
Community Expert
June 2, 2021

1. Select an existing sub-folder in LrC containing, say, minimum 20 images (it would probably work with less, but the more image the easier to see the problem).

2. Ensure sort order is Capture Time, and that no existing Custom Order is set (by switching to Custom Order and confirm the capture time order does not change). Revert back to Capture Time.

3. Right-click on the sub-folder and select "Create Collection".

4. Select the collection, and verify that the Capture Order is correct.

5. Then change to "Custom Order" and you should observe that the displayed order changes, i.e. a custom order has been created by the Create Collection process.

6. Optionally sync and share the collection, it will subsequently appear in the arbitrarily set (and thus synced) custom order.

Rikk, happy to put in a bug report with screenshots if that would help.

Known Participant
June 2, 2021
  1. Create an album in Lr classic and verify that selecting custom order does not change the order
  2. Right-click and create a collection
  3. Check the order when selecting custom order, in most cases it is different to the capture time order.
  4. Create a web album and check what order it got by default. It will be similar to the custom order in 3 above.

A guess is that the new order (disorder) is created when creating a collection and based on the time when the image is created in the collection.

Please come back to me if anything is unclear!

Rikk Flohr_Photography
Community Manager
Community Manager
June 2, 2021

It would be great if one of you (Jim or Tommyt) could write out a quick step by step for reproducing the process. Is that possible?

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Thanks

Rikk Flohr: Adobe Photography Org
Known Participant
June 2, 2021

I think that you are right 😉 and am looking forward to the time when it is solved! I have been struggling with this problem for several years, but the response from Adobe has not been what I had expected until now.

Thank you!

Jim Wilde
Community Expert
June 2, 2021

Yes, I understand you don't want a custom order. I can't imagine any user would want an arbitrary custom order set "under the covers" the way that it appears to be happening using that right-click>Create Collection option. As I said, I think it's a bug.

Known Participant
June 2, 2021

My reply: Yes, I use the right click option, but only clicked on custom order to check if that changed the order or not and it didn't. The collection then created has a different order when I click on custom.

Let me make it clearer: I don't want to have a custom order and only select this to verify the bug and the "custom order" is different in a collection compared to a folder where it was correct according to capture time.

This item is reported as Adobe Case ADB-19651987-L9V5