P: Synchronize folder does not import new images unless show import dialog is active

[jpaana]

Lightroom CC 2015.2 does not import new images with "Synchronize folder" unless "Show import dialog before importing" is ticked and imported that way. It does show that there are X new images to import, but just gives "No photos or videos were found to import." dialog after pressing "Synchronize". Using Windows 10 and images are on a mapped network drive.This has worked fine with all previous versions dating back to LR 3 or so when I started using it and definitely still with 2015.1.1 yesterday.

[FeedbackCommunityMember]

Synchronize folder (right clicking on a folder in Library) goes through the motions. Finds the correct number of files but when Sync is selected, it chugs and then a message says there is no photos to import and nothing is updated in Library.. This is new with 6.2.1 I use this ALL the time and need it back.

[till213]

Since Lr 6.2 (I currently have 6.2.1) folder sync does not work properly: when new photos are located in subfolders of the selected folder to sync, they are initially detected as "new" (good) in the "sync summary" dialog, but when they are eventually to be imported they do not show up ("not found" - BUG).

Note that the photos are located on a Network Attached Storage (NAS) mounted via AFP (where folder syncing worked flawlessly in Lr 6.1 and before).

I think the same problem also occurs during a "normal" import (with the new import "dialog"): photos located in sub-folders of the selected "import" folder are not found - at least when there are multiple subfolders (with photos contained in each - only photos in the "first" subfolder are found, but not the rest). Again, the total "photos to import" count is always correct - but the actual import process fails.

Reproducible on OS X 10.9 and 10.11.

[GenuineHomemade]

Cannot synchronize new photos and folders. The message reads that nothing new has been found even there are new folders with new photos in them. Using Win 10 Pro and LR CC. There are a few suggestions in internet e.g. to run LR as administraator, to give full Access rights to the folder, to install MS C++ etc. Nothing has workes for me so far. Any ohter suggestions? Thanks.

[FeedbackCommunityMember]

Same problem here with LR CC. Since an upgrade to the latest version I cannot find my new pictures with a 'synchronize folder'. This is a crucial issue for such a program. When will it be fixed?

[Victoria Bampton LR Queen]

Soon. Or you can roll back to 6.1.1 in the meantime http://www.lightroomqueen.com/how-do-...

[FeedbackCommunityMember]

Thank you Victoria!
I downgraded to LR 6.0 with the CC control panel. Works fine now.

Best regards

[johnharbo]

I am having the same problem, ever since the last upgrade

[johnrellis]

"The last upgrade" is ambiguous, since the Adobe updater often fools people into thinking they're on "the latest" version. Please do Help > System Info and report the exact version you're on, thanks.

[jimusny]

new version released this month fixed it, at least on mine 6.1.3

[johnrellis]

I think you mean LR 6.3?

[jimusny]

Oops. yeah 6.3 fixed it for me

[johnharbo]

I called Adobe and they said that the latest upgrade would fix. I just upgraded to CC 2105.3 and it does not fix the problem.

[johnharbo]

I called Adobe and they said that the latest upgrade would fix. I just upgraded to CC 2105.3 and it does not fix the problem.

[5gExplorer]

It worked fine for me.

[J453]

Can you go to Help>System Info... what does the top line say in that dialog?

[johnharbo]

Lightroom version: CC 2015.3 [ 1052427 ]

[GenuineHomemade]

CC Release 2015.3 fixed the issue.

[johnharbo]

Strange. I have 2015.3 and still have the issue

[Xaime Aneiros]

It happens the same to me
Not happy with this issue..

[FeedbackCommunityMember]

Hi - I just updated to lightroom cc 2015.3 because the previous version was making it impossible to do anything in lightroom and at the suggestion of the forums I installed the latest version. Now I cannot sync any folder as the above comments say as well. When I right click on a folder it does not show (syncyronize folder( as an option (not listed at all) and when I use the menu options they are greyed out and cannot be selected. HELP!!

Library > Synchronize Folder (greyed out)

I'm using a macbook pro with OS X El Capitan installed.

[ex-nerd]

Definitely still happening with 2015.3 and El Capitan. My photos are located on a network drive. Maybe that's what separates the "fixed" from the "still broken" users?

[ex-nerd]

I did a bit more digging and it looks like all of the photos that are not syncing are being flagged as duplicates. However, I can't find any way to tell lightroom to re-generate whatever data it uses to identify dupes (other forum posts seem to suggest that lighroom keeps the info indefinitely, including for deleted photos, theoretically to protect you from re-importing photos you deleted because you didn't want them). Un-checking the "don't import suspected duplicates" import box works around the sync issue but is definitely not a long-term solution.

[Victoria Bampton LR Queen]

> other forum posts seem to suggest that lighroom keeps the info indefinitely, including for deleted photos, theoretically to protect you from re-importing photos you deleted because you didn't want them

That's not true. Lightroom looks for an "Import Hash" in the database, which includes the filename (as it was before the photos were imported) plus the capture date plus the file length. If you remove the photos from the catalog, this import hash is deleted along with the rest of the record. It's also not transferred if you use export as / import from catalog and as far as I know, it's not created for photos that originate via sync.

If you're still seeing issues in 6.3, can I get you to create a new thread please, with a link to this one - simply because this was referring to a 6.2 bug which was fixed, and it's likely you're seeing a slightly different problem. Thanks!

[ex-nerd]

It seems I had 2 issues:

The first was that for some reason a few photos were imported to a second location, which LR was aware of. This made them legit dupes until I removed the files.

I'm not sure what was preventing the other set of photos from showing up in the sync (or rather, as others have said, they show up when I try to sync, but are later ignored and don't actually import -- LR doesn't say why but presumably they are detected as duplicates). These are files that were originally imported but for some reason LR "lost" them in the catalog (either a partial import or ... I don't know). Since I forced the import by ignoring duplicates, I can no longer replicate the issue. I'll start a new thread if I see this happening again.

[stephent24227536]

It actually makes it worse as before I could import with the workaround and now I can't import anything.

Adobe should give everyone a couple of free months because I am paying for something that does not work!!!