P: Tether capture crashes lightroom (8345752)

[Lauren29953065q7td]

I have a 13-inch M1 2020 macbook pro. It's fully up to date with venture and lightroom classic is fully up to date. When I go to tether capture, before the camera is even plugged in, lightroom completely crashes when i hit "okay" 

I restarted the computer, restarted LR, restarted creative cloud, updated permissions, gave full disk access, uninstalled and reinstalled LR, all of it. It still does the same thing.

It's not the camera because I don't even have it connected when I'm launching tethering. I've tried using my hard drive and external hard drive as the location, but there's always the same end result.

[Rikk Flohr: Photography]

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s?  Apple’s?

[Jorge29955117g2o6]

I'm having the same issue. I have a new 16 inch MacBook Pro 2023, Ventura 13.4 and LR 12.3.
I can open the teather settings window but once i click on "OK" Lightroom shuts down. It does it with and with out the tether cable connect. I've done all the suggestuons I could find online but it's still an issue.

[Andrew Giammarco]

I am having similare issues. There should be a crash report associated with the email address I use with this forum. It was an Adobel crash report.

[Rikk Flohr: Photography]

@Andrew Giammarco  I've located your crash report (note I do not find a report for either of the other posters on this thread) Unfortunately the crash you reported is one-off - meaning that you are the only customer experiencing that particular crash mode. That could mean you have a system-specific failure causing a generic Apple crash. 

If it crashes again, please send in another report or two so we can see if there is a commonality between the crashes.

[Andrew Giammarco]

Just sent another report. Hello. This happens using a Nikon D850 tethered to a iMac 3.8 GHz 8-Core Intel Core i7 with AMD Radeon Pro 5500 XT 8 GB, 64 GB 2667 MHz DDR4 of RAM and MAC OS 13.4, The previous crash report was generated from a MacBook Pro 2.4 Ghz 8core Intel Core i9 and 32 Gig of Memory. If the tether cord is disconnected, tether shooting has to be cancelled and then restarted. If this is done more than 3 or 4 times in a sesion, Lightroom crashes. This never used to be a problem. I could disconnet and reconnect the tether cord multiple times and never had to restart tether shooting within Lightroom and it never crashed. I have done all of the recommended workarounds including deleting the preferences file, putting in a empty memory card in the camera and updating the camera firmware.

[Rikk Flohr: Photography]

Thanks @Andrew Giammarco  I was able to locate this report and it is not unique. I've logged a bug and will update this thread when there is more information. 

[Rikk Flohr: Photography]

Greetings all,

Updates for the Adobe Photography Products have been released.  The August 2023 updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

Thank you for your patience.

[erinjeanphoto]

Confused as I am still having this exact issue and and my LR is up to date. 

[liab0617]

I am also having this issue on a brand new 2023 16 inch macbook pro

[erinjeanphoto]

Mine is also a brand new 16 inch mac book pro.  It's definetly lightroom as it crashes when I don't even have the cord plugged into the computer. 

[Fernanda34171832u8kw]

I'm having the same problem on an M1 MacBook Pro, tried everything they say to do, rebooting, uninstalling, disconnecting camera, and it still crashes even without the camera connected. Has eanyone found a fix for this? 

[liab0617]

Hi! I resolved this issue by updating the firmware on my actual camera!



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[Fernanda34171832u8kw]

I think I just found out why tethered capture may not be working for some of us, updated my camera's firmware pugged it into my macbook and started a tethered capture, and now I got a notification saying that tethered capture is only available via Rosetta, I don't know why it didn't show that before, but I guess that was the problem, https://helpx.adobe.com/lightroom-classic/kb/tether-support-apple-silicon-devices.html, this page says to relaunch lightroom under Rosetta mode, that might solve the issue for some.

[davidc37375278]

I have the same problem on a new M1 MacBook Air running OS 14.2.1 from scratch with a new install of Lightroom Classic 13.1. Whether my Canon R5 is connected or not, switched on or not prior to starting tethering, Lightroom Classic crashes as soon as you have chosen file destinations and hit OK. Correction - for a fraction of a second you see what I presume is the message over 'Detecting Camera' before crashing in all circumstances.

[davidc37375278]

Forgot to say I have submitted crash report(s).

[Rikk Flohr: Photography]

@davidc37375278 

You likely do not have the same issue as is posted in this thread. I would recommend you start a new thread with complete information. 

Note: There are no crash reports found in our system under the email address you use on this forum. 

[davidc37375278]

Hi Rikk,

How do I establish what email is attached to my crash reports?

Then I will start a new thread as you recommend.

[Rikk Flohr: Photography]

@davidc37375278  It is the email address you type into the Adobe Crash Dialog. If you don't type anything it is sent anonymously and I have no way to find it. 

[davidc37375278]

Hi Rikk,

Just repeated crash and added email address as you advised.

On this ocassion I had not connected a camera (on or off).

[Just Doug]

I have just started having the same issue with my canon 90d - latest lightroom (bought it today) just simply crashes on setting up tethered capture. Older versions of lightroom work completely fine. 

have submitted a couple crash reports - please help! 

[Just Doug]

found a fix for latest laptops with silicone, it's to download rosetta 2 via the terminal by entering " softwareupdate –install-rosetta " and then restarting the macbook, opening lightroom it works perfectly well 

[davidc37375278]

My understanding was that Rosetta was a stop gap solution for applications that were not fully compatible with Apple silicon on introduction.

Surely three years on that is not still the case - particularly for a company od Adobe's stature?