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harrybarnettw
harrybarnettw
Inspiring
August 21, 2019

P: Unexpected error opening catalog on macOS

  • August 21, 2019
  • 28 replies
  • 1796 views

I am running Lr Classic. "8.4 Release". My catalog that has all of my pictures, and that I have always used on a daily basis, will not open. What is the issue?!

    This topic has been closed for replies.

    28 replies

    Victoria Bampton LR Queen
    Community Expert
    Victoria Bampton LR QueenCommunity Expert
    Community Expert
    December 9, 2021

    @Danica22144838tv4b Why are the filenames changing? That looks like the source of the problem. I suspect you have some kind of sync problems going on. That's not a LR problem.

    Victoria - The Lightroom Queen
    D
    Danica22144838tv4b
    Participant
    December 9, 2021

    @Victoria Bampton LR Queen 

    I have another question, when I downloaded a catalog file with smart previous on my windows PC it will automatically show this (a smart previous-v11)

     

    But when I downloaded the same catalog file with the smart previous on my MAC. Only the catalog upgraded to v-11 and not the smart previews which I'm thinking that's the reason why when I tried to open the catalog, it shows file not found. Do you have any idea how it works with MAC?

     

     

     

    D
    Danica22144838tv4b
    Participant
    December 9, 2021

    I have another question, when I downloaded a catalog file with smart previous on my windows PC it will automatically show this (a smart previous-v11)

     

    But when I downloaded the same catalog file with the smart previous on my MAC. Only the catalog upgraded to v-11 and not the smart previews which I'm thinking that's the reason why when I tried to open the catalog, it shows file not found. Do you have any idea how it works with MAC?

     

     

     

    Victoria Bampton LR Queen
    Community Expert
    Victoria Bampton LR QueenCommunity Expert
    Community Expert
    December 8, 2021

    @Danica22144838tv4b Check they've actually download, sometimes Dropbox Smart Sync doesn't actually download the files. You could also try copying them to another folder to see if they work.

    Victoria - The Lightroom Queen
    D
    Danica22144838tv4b
    Participant
    December 8, 2021

    @Victoria Bampton LR Queen I have the same error when I tried to open the catalog through the Dropbox sync but when I tried to open the catalogs that I downloaded (not from the dropbox) i'm not getting the error. Do you know what should I do?

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    November 26, 2021

    Updating Status

    Rikk Flohr: Adobe Photography Org
    A
    aarongang
    Participant
    November 20, 2020

    Sorry - this is a problem with the new LR 10

    A
    aarongang
    Participant
    November 20, 2020

    Is this not a known and acknowledged problem by Adobe? Any clue why they are not racing to fix this?

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    June 16, 2020
    Version 9.3, an update to Lightroom Classic, went live on June 15, 2020 and contains a fix for this issue. Please install the update and respond back if it does not cure the issue for you. Thank you for your patience!
    Rikk Flohr: Adobe Photography Org
    Victoria Bampton LR Queen
    Community Expert
    Victoria Bampton LR QueenCommunity Expert
    Community Expert
    August 25, 2019
    Yes, you can. It's purely a location set in that backup dialog, and once created, LR no longer tracks the backups.
    Victoria - The Lightroom Queen
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