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Luke4827
Participant
August 13, 2024
Question

AI Denoise fails to run in Lightroom Classic

  • August 13, 2024
  • 1 reply
  • 403 views

When I go to use the AI Denoise function, the preview window just has a grey screen instead of showing the image with denoise applied. After I click enhance, Lightroom Classic says there has been an unknown error and denoise could not be applied. The next screen says that there has been a GPU error. I've successfully used the denoise feature once before (a few days ago), so not sure what could have changed to cause the problem. It appears to be similar to this post, but I do not have a Nvidia GPU. 

 

Lightroom Classic version: 13.4 [ 202406181129-60d181b7 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.19045
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 1.8GHz
SqLite Version: 3.36.0
CPU Utilisation: 5.0%
Power Source: Plugged In, 17% (Low) (Charging)
Built-in memory: 8039.2 MB
Dedicated GPU memory used by Lightroom: 969.6MB / 128.0MB (757%)
Real memory available to Lightroom: 8039.2 MB
Real memory used by Lightroom: 1665.0 MB (20.7%)
Virtual memory used by Lightroom: 3581.5 MB
GDI objects count: 772
USER objects count: 2404
Process handles count: 1911
Memory cache size: 545.2MB
Internal Camera Raw version: 16.4 [ 1897 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 861MB / 4019MB (21%)
Camera Raw real memory: 704MB / 8039MB (8%)
 
Cache1: 
Preview1- RAM:21.0MB, VRAM:0.0MB, IMG_8267.CR3
Preview2- RAM:21.0MB, VRAM:0.0MB, IMG_8273.CR3
Preview3- RAM:22.0MB, VRAM:0.0MB, IMG_8269.CR3
Final4- RAM:189.0MB, VRAM:0.0MB, IMG_8272.CR3
Preview5- RAM:22.0MB, VRAM:0.0MB, IMG_8268.CR3
Preview6- RAM:21.0MB, VRAM:0.0MB, IMG_8274.CR3
NT- RAM:296.0MB, VRAM:0.0MB, Combined:296.0MB
 
Cache2: 
m:545.2MB, n:297.6MB
 
U-main: 89.0MB
 
System DPI setting: 120 DPI
Desktop composition enabled: Yes
Standard Preview Size: 1920 pixels
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No
 
Graphics Processor Info: 
DirectX: Intel(R) UHD Graphics 620 (26.20.100.6911)
Init State: GPU disconnected
User Preference: Auto
 
 
This topic has been closed for replies.

1 reply

dj_paige
dj_paige
Legend
August 13, 2024

Your GPU, Intel UHD Graphics 620, is now 7 years old, and likely not powerful enough to perform AI Denoise. I know you said it worked once, but if I were you I would have low expectations of this GPU, and you should strongly consider getting a more modern GPU.

L
Luke4827Author
Participant
August 13, 2024

Unfortunately, a new GPU is not an option for me without a whole new machine, as the GPU in my laptop isn't replaceable. If the GPU isn't not powerful enough to perform AI Denoise, any ideas as to why it was able to once before failing?

dj_paige
dj_paige
Legend
August 13, 2024

No. I'm surprised it worked once. But maybe its capabilities make it "borderline" for performing AI Denoise, sometimes it works and sometimes it doesn't.

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