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Ai noise reduction not working lightroom classic

Community Beginner ,
Jul 16, 2023 Jul 16, 2023

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Suddenly the ai noise reduction in lightroom classic does not work, what is wrong? 

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correct answers 1 Correct answer

Community Expert , Jul 16, 2023 Jul 16, 2023

Finally some useful info. That sounds like Lightroom might not have permissions to write to the folder, or perhaps the drive is almost full. Denoise creates a new file, so Lightroom needs to be able to write that file to disk. The error suggests that it can't for some reason.

 

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Engaged ,
Aug 08, 2024 Aug 08, 2024

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Thanks for looking into this @GoldingD 🙂

We've been through this in another thread that I started:

https://community.adobe.com/t5/lightroom-classic-discussions/ai-denoise-not-working-lightroom-classi...

 

I'm just trying to follow any related thread to find a solution. 💁‍

I have even bought a new GPU to see if it would help. 

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New Here ,
Aug 09, 2024 Aug 09, 2024

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Hello Team,
Based on the attached lightroom issue in word document i have been asked to
share the system information. But I have 2 versions of Lightroom V7.4.1 and
V13.4.

I have attached the system information for both the versions.


*system information as requested for V13.4*

Lightroom Classic version: 13.4 [ 202406181129-60d181b7 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 11 - Home Premium Edition
Version: 11.0.22631
Application architecture: x64
System architecture: x64
Logical processor count: 12
Processor speed: 2.5GHz
SqLite Version: 3.36.0
CPU Utilisation: 0.0%
Power Source: Plugged In, 13% (Low) (Charging)
Built-in memory: 16226.9 MB
Dedicated GPU memory used by Lightroom: 1728.4MB / 3962.0MB (43%)
Real memory available to Lightroom: 16226.9 MB
Real memory used by Lightroom: 1973.6 MB (12.1%)
Virtual memory used by Lightroom: 4101.7 MB
GDI objects count: 735
USER objects count: 2412
Process handles count: 2108
Memory cache size: 112.4MB
Internal Camera Raw version: 16.4 [ 1897 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 871MB / 8113MB (10%)
Camera Raw real memory: 892MB / 16226MB (5%)

Cache1:
Preview1- RAM:22.0MB, VRAM:0.0MB, _Y4A0829.CR2
Preview2- RAM:22.0MB, VRAM:0.0MB, _Y4A7641-Enhanced-NR.dng
Final3- RAM:166.0MB, VRAM:0.0MB, _Y4A0516.CR2
Preview4- RAM:22.0MB, VRAM:0.0MB, _Y4A7637.CR2
Preview5- RAM:22.0MB, VRAM:0.0MB, _Y4A0829-Enhanced-NR.dng
Final6- RAM:403.0MB, VRAM:873.0MB, _Y4A0516-Enhanced-NR.dng
Preview7- RAM:22.0MB, VRAM:0.0MB, _Y4A0829-Enhanced-NR-2.dng
Preview8- RAM:22.0MB, VRAM:0.0MB, _Y4A7636.CR2
Final9- RAM:166.0MB, VRAM:0.0MB, _Y4A7641.CR2
Preview10- RAM:22.0MB, VRAM:0.0MB, _Y4A7635.CR2
NT- RAM:889.0MB, VRAM:873.0MB, Combined:1762.0MB

Cache2:
m:112.4MB, n:652.9MB

U-main: 81.0MB

System DPI setting: 96 DPI
Desktop composition enabled: Yes
Standard Preview Size: 1920 pixels
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No,
External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 1650 (26.21.14.4223)
Init State: GPU for Image Processing supported by default
User Preference: Auto

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\shiv_\OneDrive\Pictures\Lightroom\Lightroom
Catalog-v13-3.lrcat
Settings Folder: C:\Users\shiv_\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Flickr
3) Nikon Tether Plugin





*i have installed another Lightroom V 7.4.1*

*System Information:-*
Lightroom version: 7.4.1 x64 [ 20240625-1512-ca1977c ] (Jun 25 2024)
NGL Version: 1.37.0.9
WF Version: 6.4 b041ae4
VF Version: 1.0.139
HIL Version: 40409
CAI Version: adobe_c2pa/0.9.3 c2pa-rs/0.31.0

Operating system: Windows 11
OS Version: Windows 11 Home Single Language (2009)
Application architecture: x64
System architecture: x64
Computer model: Micro-Star International Co., Ltd. GF75 Thin 9SCXR /
Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz
Logical processor count: 12
Processor speed: 2.5 GHz
Built-in memory: 16226.9 MB
Real memory available to Lightroom: 16226.9 MB
Real memory used by Lightroom: 4397.2 MB (27.0%)
Virtual memory used by Lightroom: 7602.3 MB
Memory cache size: 3344.1 MB

Internal Camera Raw version: 16.4 [ 1897 ]
Maximum thread count used by Camera Raw: 7
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 2336MB / 8113MB (28%)
Camera Raw real memory: 2325MB / 16226MB (14%)

Display: 1920x1080
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No,
External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: NVIDIA GeForce GTX 1650 (26.21.14.4223) -
4 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init:
I4_GPU3, hard: success, soft: success, al: Yes, dl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\shiv_\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\shiv_\AppData\Local\Adobe\Lightroom CC\Data

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LEGEND ,
Aug 09, 2024 Aug 09, 2024

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quote
Hello Team,Based on the attached lightroom issue in word document i have been asked toshare the system information. But I have 2 versions of Lightroom V7.4.1 andV13.4.I have attached the system information for both the versions.
By @Vijay Kumar38588190r5f3

 

 

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 1650 (26.21.14.4223)
Init State: GPU for Image Processing supported by default
User Preference: Auto

 

So Windows Store version (26.21.14.4223), that would be NVIDIA v442.23. Why so very very old? A good four years out of date. Current version at NVIDIA is v560.81 (Studio and Game, recommend Studio). LrC is very very picky about GPU drivers. I am surprised that just your AI DeNoise is giving you issues. You should have a NVIDIA application called GeForce Experience, update that, then use it to check for and update your GPU driver. Make sure to alter the settings as to look for the Studio drivers, make sure to select custom install type when installing the GPU driver (as to force a clean install)

 

Library Path: C:\Users\shiv_\OneDrive\Pictures\Lightroom\Lightroom

Your MS OneDrive is interfering with your LrC catalog and/or your photo locations. Do not let OneDrive get anywhere near LrC. Go and create a folder on one of your hard drives, a folder for the LrC catalog (and perhaps photos) A drive that is not a subfolder of Pictures (as to attempt to segregate the catalog from MS insisting on muddy the Pictures Folder) . This probably does not cause your AI DeNoise issue, it can effect performance.

 

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New Here ,
Aug 09, 2024 Aug 09, 2024

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Thanks for the reply.
But how do I upgrade to all those points that you have advised.
Latest version of Nvidia and so and so forth.

Thanks,
Vijay

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LEGEND ,
Aug 09, 2024 Aug 09, 2024

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quote
Thanks for the reply.But how do I upgrade to all those points that you have advised.Latest version of Nvidia and so and so forth.Thanks,Vijay
By @Vijay Kumar38588190r5f3

 

As for the NVIDIA GPU driver. A workthru:

 

Click on Start, select All Applications, select the GeForce Experience

 

6.png

 

Note, when I was running thru this to create the screenshots, a new prompt showed up for a new app. I do not know about that one yet, so I ignored it. Following continues on in the old app

 

When the GeForce Experience app comes up. Select the Drivers tab. Select the three dots far right. Select Studio Driver. Then click in the screen

 

7.png

 

You might want/need to click on the Check for Updates button. At any rate, you may see that a new Driver is available. If so, click on Download. If not, then click on that Check for Updates button to make sure.

 

8.png

 

It will take some time for the download and a bit of additional work to finis. But you will be presented with the screen below. Select Custom Installation. The Custom Installation will remove old drivers and code that may be lurking, and then install the new driver

 

9.png

 

The process will take some time, your screen will go dark for a bit, and eventually in a few minutes will complete the update.

 

_________________________________________

Followup

 

If you decide upon starting the NVIDIA GeForce Experience App to go ahead and install the new NVIDIA App, you might find that the new app works better, the look/feel, is better. Appears to be fairly clear on how to use.

_____________________________________________

OneDrive

 

see these links:

 

 

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New Here ,
Oct 02, 2024 Oct 02, 2024

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Mine does this when my computer gets too hot. It's really annoying. I usually have to turn it off for like an hour or two.

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Community Beginner ,
Oct 12, 2024 Oct 12, 2024

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Mine works fine again now that I cleared my Mac and got a bigger external hard drive. I only move onto my mac what I'm.working on currently and then move it back onto the harddrive once done! Seems to have worked. Must have just been too much going on for lightroom to concentrate. 

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New Here ,
Oct 21, 2024 Oct 21, 2024

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Hi i hade issue with AI Denoise in Details in LIGHTROOM CLASSIC it use to run the progress bar and at the end of the progress bar about 10 ti 15 % it just crashed without error but did not finish the job. i checked my root folder on my ssd (hardisk) it created DNG but files were not loading. the problem was the ssd (harddisk) didnot have eanough space to generate dng and load in LIGHTROOM. just by making space on the ssd (harddisk) resolved the problem. its working .

 

PLEASE don't forget to go in to the root folder on the disk and delete the dng files before giving DENOISE command again  

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Community Beginner ,
Oct 23, 2024 Oct 23, 2024

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I have an update on my issue with denoise. 

When I create the denoised image, Lightroom puts the new image in a new folder that doesn't exist outside of lightroom. 

 

For example my photos for January 1st of this year live here, NAS/Lightroom/raw pictures/2024/2024-01-01. 

If I create a denoised photo from that folder, lightroom will create a new folder and put just the denoised photo in it here, NAS/2024-01-01

 

If I look on my hard drive that new folder does not exist.

 

If I try to move the denoised photo from the new folder into its correct location within Lightroom, Lightroom tells me that the photo can't be moved because it already exists in that location. 

 

If I look at the folder on my hard drive, the denoised photo does exist in the correct location here, NAS/Lightroom/raw pictures/2024/2024-01-01. However it is impossible to import the denoised photo into that exact same folder in lightroom. This doesn't make any sense. Lightroom seems to think the photo is in its catalogue at that location even though it is not. 

 

Could this be becuase my photos are stored on a NAS? 

I don't get this problem when the original photos are stored on a local drive. 

 

I know lightroom doesn't officially support NAS storage but I have been working this way for years without issue. By the way Adobe, it's time to add NAS support for Lightroom! I don't need the Lightroom catalogue to live on the NAS but at least support picture storage on a NAS. 

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Community Expert ,
Oct 24, 2024 Oct 24, 2024

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"When I create the denoised image, Lightroom puts the new image in a new folder that doesn't exist outside of lightroom. "

 

This is a well-known problem, called the 'Capitalisation problem'. Basically, what happens is that you have two different folders, one called ‘XXXX’ (or a combination of upper- and lower cast) and the other one called ‘xxxx’. In other words, the names are the same, except for the capitalisation of at least one letter. Because MacOS and Windows are case-insensitive, your OS sees those two folders as one and the same folder and so it deals with this without you even being aware of it. You will only see one single folder in the Mac Finder or Windows Explorer!!! But Lightroom is case-sensitive, so Lightroom does see two different folders. Here's how to fix the problem. https://www.lightroomqueen.com/capitalization-catalog-error/

 

-- Johan W. Elzenga

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Community Beginner ,
Oct 24, 2024 Oct 24, 2024

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That did the trick, thanks so much! 

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Community Beginner ,
Oct 28, 2024 Oct 28, 2024

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En mi caso no aparece el panel para regular el ruido, simplemente ejecuta, sin crear un nuevo DNG y modificando el mismo raw agregando cuadros de error

 

"

In my case the panel to regulate the noise does not appear, it simply executes, without creating a new DNG and modifying the raw itself by adding error boxes" 


I don't know how to correct it, in the previous version of Camera Raw it worked well, although it often drew the same error frames.
Imac 27" core i7 2020. 84Gb Ram

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Community Expert ,
Oct 29, 2024 Oct 29, 2024

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That is the new version of Camera Raw. It has a public beta of a new method of Denoise, that does not create a DNG anymore. It is not Lightroom and this new method cannot be used in Lightroom yet.

 

-- Johan W. Elzenga

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Community Beginner ,
Nov 25, 2024 Nov 25, 2024

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The problem for me was the file name. It had a comma and a slash. Simplify the file name and it will probably work. It did for me. 

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Engaged ,
Nov 25, 2024 Nov 25, 2024

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