Inspiring

Answered

An error occured when launched LrC

Forum|Forum|8 months ago
June 23, 2025
4 replies
713 views

Hi,

I have bought a new laptop Lenovo 9i Gen with RTX 5090. Here is my system information.

Win 11

Intel(R) Core(TM) Ultra 9 275HX 2.70 GHz

NIVIDIA Geforce RTX 5090

192 GB RAM

4TB SSD

I installed the Creative cloud desktop and installed the PS and LrC(with Camera Raw). But when I launched the LrC it will be always crashed and show me "sorry, an error occured". But the PS is OK to launch and use Here is the error report detail

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="25.0.0.202503041705_0167cbb" clientVersion="25.0.0.202503041705_0167cbb" applicationName="Adobe Lightroom Classic" applicationVersion="14.4" build="[202506051112-5918896a]" source="Windows-Client" crashType="n/a">
<time year="2025" month="6" day="23" hour="13" minute="47" second="18" timeoffset="480" timezone="ä¸å›½æ ‡å‡†æ—¶é—´" crsessionduration="17"/>
<user guid="00f1fd02-214e-4a93-8aa9-e0d352af2b1a"/>
<system platform="Windows 11 Pro" osversion="11.0" osbuild="26100" applicationlanguage="en-us" userlanguage="zh-CN" oslanguage="zh-CN" ram="196282" machine="Intel(R) Core(TM) Ultra 9 275HX" model="Intel64 Family 6 Model 198 Stepping 2" cpuCount="24" cpuType="8664" cpuFreq="3072 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 5090 Laptop GPU" description="NVIDIA GeForce RTX 5090 Laptop GPU" driverDate="20250612000000.000000-000" driverVersion="32.0.15.7680" videoModeDescription="3840 x 2400 x 4294967296 ç§é¢œè‰²" pnpDeviceID="PCI\VEN_10DE&DEV_2C58&SUBSYS_3F9417AA&REV_A1\103C1F55762DB04800" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00000000230AC274">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00000000230AC274" symbolname="AuthenticateLicense"/>
<stackStatement index="1" address="0x00000000230BF4C2" symbolname="AuthenticateLicense"/>
<stackStatement index="2" address="0x00000000230AC506" symbolname="AuthenticateLicense"/>
<stackStatement index="3" address="0x00007FF8A186933F" symbolname="c2pa_ed25519_sign"/>
<stackStatement index="4" address="0x00007FF8A1869882" symbolname="c2pa_ed25519_sign"/>
<stackStatement index="5" address="0x00007FF8A1869CB4" symbolname="c2pa_ed25519_sign"/>
<stackStatement index="6" address="0x00007FF8A185D54D" symbolname="c2pa_ed25519_sign"/>
<stackStatement index="7" address="0x00007FF8A185D66F" symbolname="c2pa_ed25519_sign"/>
<stackStatement index="8" address="0x00007FF8A1797718" symbolname="c2pa_ed25519_sign"/>
<stackStatement index="9" address="0x00007FF8A179C87E" symbolname="c2pa_ed25519_sign"/>
<stackStatement index="10" address="0x00007FF8A1784655" symbolname="c2pa_ed25519_sign"/>
<stackStatement index="11" address="0x00007FF8A1786C04" symbolname="c2pa_ed25519_sign"/>
<stackStatement index="12" address="0x00007FF8A178580F" symbolname="c2pa_ed25519_sign"/>
<stackStatement index="13" address="0x00007FF8A17A7DFF" symbolname="c2pa_ed25519_sign"/>
<stackStatement index="14" address="0x00007FF8A179C6F1" symbolname="c2pa_ed25519_sign"/>
<stackStatement index="15" address="0x00007FF8A17A9005" symbolname="c2pa_ed25519_sign"/>
<stackStatement index="16" address="0x00007FF8A177CF58" symbolname="c2pa_ed25519_sign"/>
<stackStatement index="17" address="0x00007FF8A177D75F" symbolname="c2pa_ed25519_sign"/>
<stackStatement index="18" address="0x00007FF8A177D66A" symbolname="c2pa_ed25519_sign"/>
<stackStatement index="19" address="0x00007FF8A178848A" symbolname="c2pa_ed25519_sign"/>
<stackStatement index="20" address="0x00007FF8A179ECE3" symbolname="c2pa_ed25519_sign"/>
<stackStatement index="21" address="0x00007FF8A179D30B" symbolname="c2pa_ed25519_sign"/>
<stackStatement index="22" address="0x00007FF8A179EDF3" symbolname="c2pa_ed25519_sign"/>
<stackStatement index="23" address="0x00007FF8A17816B4" symbolname="c2pa_ed25519_sign"/>
<stackStatement index="24" address="0x00007FF8A13241B7" symbolname="c2pa_ed25519_sign"/>
<stackStatement index="25" address="0x00007FF8A17A495E" symbolname="c2pa_ed25519_sign"/>
<stackStatement index="26" address="0x00007FF8A17A4857" symbolname="c2pa_ed25519_sign"/>
<stackStatement index="27" address="0x00007FF8A177C901" symbolname="c2pa_ed25519_sign"/>
<stackStatement index="28" address="0x00007FF8A13241B7" symbolname="c2pa_ed25519_sign"/>
<stackStatement index="29" address="0x00007FF8A177B624" symbolname="c2pa_ed25519_sign"/>
<stackStatement index="30" address="0x00007FF8A12C510A" symbolname="asset_is_fully_generated_gentech"/>
<stackStatement index="31" address="0x00007FF8A12D19DE" symbolname="asset_is_fully_generated_gentech"/>
<stackStatement index="32" address="0x00007FF8A13241B7" symbolname="c2pa_ed25519_sign"/>
<stackStatement index="33" address="0x00007FF8A1326595" symbolname="c2pa_ed25519_sign"/>
<stackStatement index="34" address="0x00007FF8A13241B7" symbolname="c2pa_ed25519_sign"/>
<stackStatement index="35" address="0x00007FF8A1321817" symbolname="c2pa_ed25519_sign"/>
<stackStatement index="36" address="0x00007FF8A1327FEE" symbolname="c2pa_ed25519_sign"/>
<stackStatement index="37" address="0x00007FF8A1328CBD" symbolname="c2pa_ed25519_sign"/>
<stackStatement index="38" address="0x00007FF8A12D2DA0" symbolname="asset_is_fully_generated_gentech"/>
<stackStatement index="39" address="0x00007FF8A12CADDE" symbolname="asset_is_fully_generated_gentech"/>
<stackStatement index="40" address="0x00007FF8A12CD0F0" symbolname="asset_is_fully_generated_gentech"/>
<stackStatement index="41" address="0x00007FF8A12CBCBC" symbolname="asset_is_fully_generated_gentech"/>
<stackStatement index="42" address="0x00007FF8A12CD5B3" symbolname="asset_is_fully_generated_gentech"/>
<stackStatement index="43" address="0x00007FF8A12CD2B1" symbolname="asset_is_fully_generated_gentech"/>
<stackStatement index="44" address="0x00007FF8A12D2CB9" symbolname="asset_is_fully_generated_gentech"/>
<stackStatement index="45" address="0x00007FF8A12C401A" symbolname="adobe_context_get_connected_identities"/>
<stackStatement index="46" address="0x00000000270F9E33" symbolname="CTJPEGLibTerminate"/>
<stackStatement index="47" address="0x0000000026804EB4" symbolname="AgRedeye_load"/>
<stackStatement index="48" address="0x00000000267FD705" symbolname="AgRedeye_load"/>
<stackStatement index="49" address="0x0000000026401F96" symbolname="AgPNGProviderWin::getTypeName"/>
<stackStatement index="50" address="0x00007FF88EACEC8D" symbolname="lua_getstack"/>
<stackStatement index="51" address="0x00007FF88EAF1E5E" symbolname="luaopen_table"/>
<stackStatement index="52" address="0x00007FF88EACFA74" symbolname="lua_resume"/>
<stackStatement index="53" address="0x00007FF88EB12BC9" symbolname="AgThrowProgramError"/>
<stackStatement index="54" address="0x00007FF88EACFB1E" symbolname="lua_resume"/>
<stackStatement index="55" address="0x00007FF88EAC2123" symbolname="luaopen_base"/>
<stackStatement index="56" address="0x00007FF88EACEC8D" symbolname="lua_getstack"/>
<stackStatement index="57" address="0x00007FF88EAF1E5E" symbolname="luaopen_table"/>
<stackStatement index="58" address="0x00007FF88EACFA74" symbolname="lua_resume"/>
<stackStatement index="59" address="0x00007FF88EB12BC9" symbolname="AgThrowProgramError"/>
<stackStatement index="60" address="0x00007FF88EACFB1E" symbolname="lua_resume"/>
<stackStatement index="61" address="0x00007FF88EAC2123" symbolname="luaopen_base"/>
<stackStatement index="62" address="0x00007FF88EACEC8D" symbolname="lua_getstack"/>
<stackStatement index="63" address="0x00007FF88EACFA65" symbolname="lua_resume"/>
<stackStatement index="64" address="0x00007FF88EB1E489" symbolname="AgLua_callWithAutoReleasePool"/>
<stackStatement index="65" address="0x00007FF88EACEC8D" symbolname="lua_getstack"/>
<stackStatement index="66" address="0x00007FF88EAF1E5E" symbolname="luaopen_table"/>
<stackStatement index="67" address="0x00007FF88EACFA74" symbolname="lua_resume"/>
<stackStatement index="68" address="0x00007FF88EB12BC9" symbolname="AgThrowProgramError"/>
<stackStatement index="69" address="0x00007FF88EACFB1E" symbolname="lua_resume"/>
<stackStatement index="70" address="0x00007FF88EABCF70" symbolname="lua_pcall"/>
<stackStatement index="71" address="0x00007FF88D89190F" symbolname="AgMainThreadAction_trigger"/>
<stackStatement index="72" address="0x00007FF95342E8D7" symbolname="BaseThreadInitThunk"/>
<stackStatement index="73" address="0x00007FF9549FC34C" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x000000007EF62860"/>
<register name="RCX" value="0x00000000000023E8"/>
<register name="RDX" value="0x0000000000000002"/>
<register name="RSI" value="0x000000007D986A08"/>
<register name="RDI" value="0x00000000000023E8"/>
<register name="RSP" value="0x000000005CD0EA40"/>
<register name="RBP" value="0x000000007D986A00"/>
<register name="RIP" value="0x00000000230AC274"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

</hbLogSessionDllStatus>
</crash>

<sessionId>
0c8d7ea7-3e3b-433e-8d12-677f602b0166
</sessionId>
<dunamisConfigGuid>
b521ffc8-5267-46ac-bf6b-51b6a798b840
</dunamisConfigGuid>
<imsUserGuid>
02111EB96480BC720A495FB1@AdobeID
</imsUserGuid>
</crashreport>

Could you tell me how can I fix this issue

P.S I have try the sollution 2 in https://helpx.adobe.com/cn/lightroom-classic/kb/troubleshoot-gpu.html#solution-2 but it dosen't work.

BR,

Jerry H

Windows

Correct answer Hou34686152j86n

Hi guys，

I am very exciting to tell all of you that I fix this issue now.

The reason is the Astrill VPN software has been installed. Even you turn it off the LrC still can't be launch. The only way you have to do is delete the VPN at all

But you may ask that without VPN we can't use the generate fill in PS in some of the coutries.

Here is the wonderful solution
https://community.adobe.com/t5/lightroom-classic-discussions/lr-classic-14-x-crashes-when-astrill-vpn-is-installed/m-p/15147966

It is very lucky that Adobe have a member who use Adobe LrC, Astrill and Steam simultaneousl.

Hope you all good luck(gl) and good game(gg) in Adobe and Steam!

Hou34686152j86nAuthorCorrect answer

Inspiring

Hi guys，

I am very exciting to tell all of you that I fix this issue now.

The reason is the Astrill VPN software has been installed. Even you turn it off the LrC still can't be launch. The only way you have to do is delete the VPN at all

But you may ask that without VPN we can't use the generate fill in PS in some of the coutries.

Here is the wonderful solution
https://community.adobe.com/t5/lightroom-classic-discussions/lr-classic-14-x-crashes-when-astrill-vpn-is-installed/m-p/15147966

It is very lucky that Adobe have a member who use Adobe LrC, Astrill and Steam simultaneousl.

Hope you all good luck(gl) and good game(gg) in Adobe and Steam!

AxelMatt

Community Expert

Try to reset the preferences of Lightroom Classic: How to reset Lightroom Classic preferences (adobe.com)

It's recommended to backup your preferences before you reset the preferences to the default settings:

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

If this doesn't work create in a next step a new empty catalog. I'm not sure if this can be the problem but give it a try. Hold the Ctrl-Key while starting LrC. This opens a catalog selection dialog.

Click on "Create a New Catalog..." and see if this catalog works. If yes, you could then try to import your current catalog into the new one.

If this doesn't work your user account on Windows can become corrupted. To resolve the issue, create a different account, log in to the new account, and then try to install or run the Adobe application from the new account. See here for more informations: Create a local user account in Windows 11

If this doesn't help, I recommend a a complete and clean reinstallation by following the steps below:

Backup all personal data, like templates, presets etc.
Uninstall everything CC app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
Then uninstall the CC Desktop Client, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
Clean your computer of CC files per http://www.adobe.com/support/contact/cscleanertool.html
Restart your computer (don't skip this)
Reinstall the CC Desktop Client, https://www.adobe.com/creativecloud/desktop-app.html
Use the Desktop Client to install your CC applications
Restore your personal data.

If you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

Hou34686152j86nAuthor

Inspiring

Hi,

I have tried all the steps but still can't launch my LrC. It is weird that the PS is good to launch.

I also disable all my active device on Adobe Account and reactive my new laptop again. But failed to fix the issue

GoldingD

Legend

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00000000230AC274">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00000000230AC274" symbolname="AuthenticateLicense"/>

Is something going wrong with authentication??

Consider signing out from the Adobe Creative Cloud Desktop, then signing back in, and pay attention to any notifications that show up (should be none)

Hou34686152j86nAuthor

Inspiring

Tried those steps as well. Still can't be launched and have the same error info.

AxelMatt

Community Expert

You have install the recent version of graphic device driver. But make sure that you've installed the Studio Version of the driver and not the Game Ready version.

In a next step try deleting the GPU config file.

Quit Lightroom Classicand use the Windows Explorer to go to this location

C:\Users\[your username]\AppData\Roaming\Adobe\CameraRaw\GPU

(Be aware: normally this folder is hidden. Open the File Explorer, goto menu View > Show, then select Hidden items to view hidden files and folders.)

Delete all files and folders. LrC/ACR/LrD will recreate them as needed. Then try to start Lightroom

If you have buldin a CPU with an internal graphic processor disable the processor internal graphic card.

To disable use the Device Manager on Windows. In the Device Manager, right-click the card's name and choose Disable.

Close all Adobe applications and the goto the Adboe creative Cloud client and sign out. Then restart (cold boot) your computer start the Adobe CC client an sign in.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

saitejagopi2894

Adobe Employee

@Hou34686152j86n Are you currently using a VPN service? If so, could you please try disabling it and see if that resolves the issue?

Hou34686152j86nAuthor

Inspiring

Thanks for you comment. I have turned on and off my VPN app but it doesn't work

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