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Known Participant
February 22, 2024
Question

Broken export under macOS for a few months now

  • February 22, 2024
  • 3 replies
  • 949 views

Of course it's not possible to submit a bug directly to Adobe. 

 

But just in case no one noticed, there is a bug with exporting under macOs and Lightroom Classic.

 

"There was an error opening the file"...

 

reverting back to 13 is the ONLY fix. 

This topic has been closed for replies.

3 replies

Known Participant
March 25, 2024

Not sure t's a problem with my computer....

 

If so, strange it only affects 13.1+and not any other version of lightroom older than 13.0.

Common logic would say a change was made on Adobe's end.

 

The fix is to stay with 13 and ignore updates cause all it does is break worfklows

Known Participant
April 7, 2024

It looks like this is an issue that is affecting many users for years. There is zero solutions

 

https://www.reddit.com/r/Lightroom/comments/z180aq/some_export_operations_had_warnings_or_errors/

 

Zero feedback from Adobe

Conrad_C
Community Expert
Community Expert
April 17, 2024

There is a bug, it's to do with exporting on macOS to an on demand synced drive (aka onedrive or google drive where the file is cahced on the OS). The bug was introduced with the latest version of Lightroom. Going back .1 version fixes the issue. 


 

Not that reporting anything here fixes any issues ever

By @Toastman3000

 

Actually, reporting here does fix stuff. When a public report in the Bugs section is fixed, two things happen:

 

Adobe isn't perfect, but what they do there is actually a lot more public accountability than we see from many other companies who never even publish bug reports in public form.

 

The problem here is isolating what exactly is causing the problem so that it’s easy to reproduce on any other computer, like a test machine at Adobe. Because like others here, my macOS 13 Mac exports from the latest version of Lightroom Classic all the time without problems. But, although I do use a couple of cloud sync servces, I don’t use the option that evicts files from local storage to the cloud. Those can be tricky, in fact Apple had some major bugs recently with that feature in iCloud Drive that they finally fixed. I don't work at Adobe but I can imagine a situation where the sync service is starting to evict files to the cloud and so maybe when Lightroom Classic goes back to verify its exports, it finds only a dataless placeholder when it was expecting for example an 810K JPEG image, and calls that an error. Some applications don’t yet know about the dataless placeholders used by cloud services that evict local files.

 

I am not saying that is the cause, because I don’t know. My main reason writing that last paragraph is to maybe point Adobe to how to reproduce the problem, if in fact it is related to using a cloud sync service where the feature is enabled that leaves behind only dataless placeholders locally.

John Waller
Community Expert
Community Expert
February 22, 2024
quote

But just in case no one noticed, there is a bug with exporting under macOs and Lightroom Classic.

 

More info required. That's a vague error message. What is the full error message? Any error code?

 

Another possibility is that this is an issue unique to your system.

 

Which exact version of Lightroom Classic?

Which operating system?

What steps do you take to generate the error so others can try and re-produce what you are seeing?

Did this start happening as soon as you installed your current version of LrC?

JohanElzenga
Community Expert
Community Expert
February 23, 2024

I do not have any problems exporting images from Lightroom Classic 13.2, nor did I have any problems exporting from Lightroom Classic 13.1 on my Mac. This must be a problem on your computer, not a bug. Does Lightroom Classic have full disk access? 

https://community.adobe.com/t5/lightroom-classic-discussions/quick-tips-how-to-give-full-disk-access-to-lightroom-classic-on-macos/td-p/12913413

 

-- Johan W. Elzenga
Rikk Flohr_Photography
Community Manager
February 22, 2024