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Spiketrain
Spiketrain
Inspiring
June 8, 2023
Question

Can't Import Photos - at all!

  • June 8, 2023
  • 1 reply
  • 27514 views

Hi,

My Lightroom Classic has been behaving reasonably well until today. 

Now I can't import photos - at all.

When I select File/Import Photos and Video it just does nothing at all. No splash screen, no dialogue box... nothing. Here's what I've tried before I came to you guys:

1. I restarted the computer

2. I created a new Catalog with no photos from scratch... I did at least get this error when I did this:

 

So at least there was that.

I then went into the library folder and checked all permissions for all operators on this machine... IE me! - and I checked they were all set to read/write.

I restarted again and - just nothing.

I can't drag images into the thumbnail grid view from Finder.... and I can't.... well do anything else!

Everything else currently seems to work ok.

 

No new photos in my catalog... or any catalog for me!

 

    1 reply

    TheDigitalDog
    TheDigitalDog
    Inspiring
    June 8, 2023

    Try resetting your Lightroom preferences:

    https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

    Also see: https://community.adobe.com/t5/lightroom-classic-discussions/important-steps-for-manually-resetting-preferences-omitted-from-help-article/td-p/12972518

     

    Quit Lightroom Classic.

    macOS: Press and hold the Shift + Option keys.

    Windows: Press and hold the Shift + Alt keys.

    While holding down the keys, launch Lightroom Classic. 

    When asked, select "Yes".  

    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
      Spiketrain
      SpiketrainAuthor
      Inspiring
      June 8, 2023

      Thank you so much for replying. I have done this and it achieved nothing.

      I can not import a single photo anywhere - the option is completely greyed out.

       

      Spiketrain
      SpiketrainAuthor
      Inspiring
      June 9, 2023

      From the screen capture the option "Import Photos and Video" is  available. What happens when you click on the option?

      You should get the import dialog.

      See the clip from your Screen capture.

       


      Hi @DdeGannes 

      Thanks for taking the time to look into this for me... but if you look closely you'll see it's greyed out as I said. Nothing happens when I click it at all. 

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