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Spiketrain
Spiketrain
Inspiring
June 8, 2023
Question

Can't Import Photos - at all!

  • June 8, 2023
  • 1 reply
  • 27516 views

Hi,

My Lightroom Classic has been behaving reasonably well until today. 

Now I can't import photos - at all.

When I select File/Import Photos and Video it just does nothing at all. No splash screen, no dialogue box... nothing. Here's what I've tried before I came to you guys:

1. I restarted the computer

2. I created a new Catalog with no photos from scratch... I did at least get this error when I did this:

 

So at least there was that.

I then went into the library folder and checked all permissions for all operators on this machine... IE me! - and I checked they were all set to read/write.

I restarted again and - just nothing.

I can't drag images into the thumbnail grid view from Finder.... and I can't.... well do anything else!

Everything else currently seems to work ok.

 

No new photos in my catalog... or any catalog for me!

 

    1 reply

    TheDigitalDog
    TheDigitalDog
    Inspiring
    June 8, 2023

    Try resetting your Lightroom preferences:

    https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

    Also see: https://community.adobe.com/t5/lightroom-classic-discussions/important-steps-for-manually-resetting-preferences-omitted-from-help-article/td-p/12972518

     

    Quit Lightroom Classic.

    macOS: Press and hold the Shift + Option keys.

    Windows: Press and hold the Shift + Alt keys.

    While holding down the keys, launch Lightroom Classic. 

    When asked, select "Yes".  

    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
      Spiketrain
      SpiketrainAuthor
      Inspiring
      June 8, 2023

      Thank you so much for replying. I have done this and it achieved nothing.

      I can not import a single photo anywhere - the option is completely greyed out.

       

      johnrellis
      johnrellis
      Legend
      June 9, 2023

      If it's useful - here's a screencast video I recorded to demonstrate this phenomena in action.

      https://capture.dropbox.com/QSaBDqoWBX7Ld4dx

       


      The screen recording does make it explicit what you were describing.  The original error:

       

      "An internal error has occurred. AgPathUtils.getStandardFilePath: can't create directory at: /Users spiketrain/ Movies. Error message = %@"

       

      continues to point the finger at some kind of permissions issue on that computer.  Here are next steps I can think of:

       

      1. Do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running.

       

      2. Download and run this Adobe script to restore permissions:

      https://helpx.adobe.com/lightroom-classic/kb/lightroom-basic-troubleshooting-fix-most-issues.html#Useascripttorestorepermissions 

       

      That script won't change /Users/spiketrain/Movies, so you might edit the script to add it to the list of folders repaired, changing this line:

       

      declare -a arr=( "Documents/Adobe/" "Library/Preferences/Adobe/" "Library/Caches/Adobe/" "Library/Application Support/Adobe/"  "Movies")

       

      3. Create and log into a new admin-enabled account via System Settings > Users & Groups. Make a new test catalog and try to import photos. This will test if there is some other issue with your current account.

       

      4. Do a clean uninstall and reinstall of all Creative Cloud apps, including the removal of LR preferences:

      https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html 

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