Can't upgrade to lightroom classic...?

Forum|Forum|3 years ago
February 23, 2023
3 replies
1329 views

Next weekend I'll attend a Lightroom course which requires Lightroom Classic. I subscribe to the Lightroom 1TB plan which does not include Classic. I get an error saying something like "this purchase is not supported" when trying to switch to a plan including Classic. I can't find any way to contact support, so now I try here. Anybody with a clue to what to do?

macOS

D

Dana28585844inlf

Participant

Hi, I am trying to cancel my subscription, but keep getting an error message (both in Chrome and Firefox) and can't find the chat anywhere. The link that has been posted here by other people where there should be a chat in the lower right of the window doesn't show a chat. Does anybody know how I can reach somebody at Adobe? Thanks. Dana

dj_paige

Legend

You are the second person in the last 3 days who has reported an error on the Adobe web site when trying to cancel or change a subscription. Perhaps someone at Adobe ought to look into this. Calling @Rikk Flohr: Photography (The other person who reported this was here: https://community.adobe.com/t5/lightroom-classic-discussions/can-t-upgrade-to-lightroom-classic/m-p/13603112)

Rob_Cullen

Community Expert

See the Adobe help page-

https://helpx.adobe.com/manage-account/using/change-plan.html

Be aware that the Photography Plan $9.99 has only 20GB of storage. You can buy 1TB as extra.

20GB has consequences if you already have >20GB in Cloud storage.

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .

dj_paige

Legend

We in this forum cannot help with license issues. You have to contact Adobe.

christianh64356032Author

Participant

I'm trying to find ways to contact them 🙂 No option anywhere I have looked gives me a mail form, a phone number, mail address or

chat client. So this is my last resort 😉

christian

dj_paige

Legend

I'm trying to find ways to contact them 🙂 No option anywhere I have looked gives me a mail form, a phone number, mail address or
chat client. So this is my last resort 😉

christian

By @christianh64356032

with all due respect, this is not a last resort, because as I said, we can't help you ... anyway the adobe web site has a "Contact Us" button.

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