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joell44929770
Participant
September 1, 2023
Question

Cannot open lightroom

  • September 1, 2023
  • 4 replies
  • 448 views

If I try to open Lightroom, this pops up and stays on my computer but nothing ever happens afterwards: https://gyazo.com/ff05aa919cadcd047aeb62e3da8db731

 

I've tried uninstalling and reinstalling and same thing happens. This has been multiple days now and I even left my computer on for 36 straight hours in case it was actually loading something.  

 

Can anyone please help me?  I have no idea what to do

 

[Mod: Moved to the Lightroom Classic forum]

 

    This topic has been closed for replies.

    4 replies

    Suzanne Mathia
    Community Expert
    Suzanne MathiaCommunity Expert
    Community Expert
    September 3, 2023

    Im curious as to why this is a .zip file. search your computer for the V.12.lrcat file and double click to open lightroom with that catalog. Or find this zip file and decompress it and load the .lrcat file contain in it. A zip file is usually a compressed backup file

    .....Suzanne Mathia
    Keith Reeder
    Keith Reeder
    Participating Frequently
    September 4, 2023

    Backups are always zipped.

      AxelMatt
      Community Expert
      AxelMattCommunity Expert
      Community Expert
      September 2, 2023

      It seems your catalog has a fault. Try to open LR with an new catalog. Press and hold the Alt key (Option key on a Mac), then launch Lightroom. Keep the Option key pressed until a dialog appears with the option to create a new catalog.

       

      You can also try to restore a catalog from one of your backups.

       

      My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
      Ged_Traynor
      Community Expert
      Ged_TraynorCommunity Expert
      Community Expert
      September 2, 2023

      @joell44929770 try posting your issue on the Lightroom Classic or the Lightroom ecosystem (Cloud-based) forum, whichever is applicable to you.

      J
      joell44929770Author
      Participant
      September 1, 2023

      So I restarted and did it again except I cancelled the upload and it worked so I'm able to access but I'm missing all the folders that I made in August now.  I checked on my hard drive and they are not in there either!  Any other places I could look, this is pretty devastating

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