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creative cloud doesnt show 12.2 update

Explorer ,
Mar 02, 2023 Mar 02, 2023

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hi,

 

after waiting months to make my monthly paid Lrc work again with my nikon cameras now the creative cloud didnt give me the update.

 

i have osx 13.2.1

lrc 11.5

 

i also restartet the creative cloud with command option r, no help. still shows no available updates.

its a real pain.

 

what can i do?

thanks for helping me.

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Community Expert ,
Mar 02, 2023 Mar 02, 2023

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What version number of the Creative Cloud app are you running?

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Explorer ,
Mar 02, 2023 Mar 02, 2023

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hi,

 

its 5.10.0.573

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Community Expert ,
Mar 02, 2023 Mar 02, 2023

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OK, that's definitely the current version. Can you open LrC on your system, do Help>System Info and post a screenshot of the resulting display from the top (omitting your email address) down to the Installed Plugins section.

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Community Expert ,
Mar 02, 2023 Mar 02, 2023

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One other thing: can you open the Creative Cloud app and do Help>Check for Updates to see if that offers the update for LrC.

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Community Expert ,
Mar 02, 2023 Mar 02, 2023

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I've had to do this in the past @Jim Wilde, so good call. If it still sees nothing, you may need to uninstall Creative Cloud and reinstall it. 

Sean McCormack. Author of 'Essential Development 3'. Magazine Writer. Former Official Fuji X-Photographer.

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Explorer ,
Mar 02, 2023 Mar 02, 2023

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Lightroom Classic-Version: 11.5 [ 202208080927-8a575c91 ]
Lizenz: Creative Cloud
Spracheinstellung: de-AT
Betriebssystem: Mac OS 13
Version: 13.2.1 [22D68]
Anwendungsarchitektur: x64
Anzahl logischer Prozessoren: 6
Prozessorgeschwindigkeit: 3,0GHz
SQLite-Version: 3.36.0
Integrierter Speicher: 8.192,0 MB
Für Lightroom verfügbarer phys. Speicher: 8.192,0 MB
Von Lightroom verwendeter phys. Speicher: 2.500,0 MB (30,5%)
Von Lightroom verwendeter virtueller Speicher: 38.919,7 MB
Cache-Speichergröße: 365,8MB
Interne Camera Raw-Version: 14.5 [ 1177 ]
Maximale Anzahl Threads, die Camera Raw verwendet: 4
Camera Raw SIMD-Optimierung: SSE2,AVX,AVX2
Virtueller Speicher in Camera Raw: 1207MB / 4095MB (29%)
Physischer Speicher in Camera Raw: 1220MB / 8192MB (14%)
Monitore/Anzeigegeräte: 1) 3840x2160

Informationen zum Grafikprozessor:
Metal: Intel(R) UHD Graphics 630


Anfangsstatus: 2
Benutzerpräferenz: 1

Anwendungsordner: /Applications/Adobe Lightroom Classic
Bibliothekspfad: /Users/Marcel/Documents/Q12021/Q12021-v11.lrcat
Einstellungen-Ordner: /Users/Marcel/Library/Application Support/Adobe/Lightroom

Installierte Zusatzmodule:
1) AdobeStock
2) Aperture/iPhoto-Import-Zusatzmodul
3) Facebook
4) Flickr
5) HDR Efex Pro 2
6) Helicon Focus Export
7) Nikon Tether-Zusatzmodul

Config.lua-Flags: None

 

 

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Adobe Employee ,
Mar 02, 2023 Mar 02, 2023

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Several people have fixed this issue by:

 

  • Uninstalling LrC.
  • Restart Computer
  • Reinstall LrC (normally it defaults to the latest and restores the version updating)

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Explorer ,
Mar 02, 2023 Mar 02, 2023

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Nice workaround for 16billion software house. 
last time i had such issues and solutions with a software was dos3.11. Really a shame that have to invest so much time an effort to bring a monthly paid sofware to run like it is. Shame on Adobe.

 

anyway thanks for your help, i will try this when iam back in the studio. 

 

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Explorer ,
Mar 02, 2023 Mar 02, 2023

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LATEST

it worked. thank you very much.

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