GPU problems on Lightroom with the new macOS Sonoma 14

[nanamimiki]

Hello, I've recently encountered a problem with GPU use in Adobe Lightroom.

Lightroom Classic has been running pretty smoothly for me up until I updated my Macbook Pro 16-inch 2019 to the new macOS Sonata 14. Now, the pictures go completely black in development mode and would only work if I turn the GPU acceleration off, making the software run much slower.

Since the Macbook is running on AMD Radeon Pro 5500M 8GB, I tried looking for driver updates for this specific GPU but found out that there is no option to install driver updates manually.

Will Adobe release an update to fix this issue or is there something I can try to make my Lightroom run on GPU?

I'm using the Macbook Pro 16-inch, 2019. 2.4GHz 8-Core Intel Core i-9 processor. AMD Radeon Pro 5500M 8GB & Intel UHD Graphics 630 1536MB. 32GB RAM 2667MHz DDR4. Running Lightroom v13.2

[GoldingD]

What exact version of Sonoma?

[dj_paige]

While there may be a fix (I am not aware of one), you have a very old GPU that does not meet the minimum memory requirements for LrC 13.2, which is 2GB of GPU memory https://helpx.adobe.com/lightroom-classic/system-requirements.html

My recommendation is that you update your GPU itself to a much newer and more powerful GPU

[The Keeper of the Garden]

AMD Radeon Pro 5500M 8GB = "very old"?!

[dj_paige]

sorry, I was looking at the Intel UHD Graphics 630 1536MB part of the description; if the user has the Radeon Pro 5500M enabled, then that's less likely to be the problem, although it is 3.5 years old and probably a lot slower than the current crop of GPUs.

[John R Ellis · Accepted solution]

Adobe recommends disabling the use of the Intel GPU:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4 

https://support.apple.com/en-in/102265

If that doesn't help:

LR is very sensitive to bugs in graphics drivers (of which there are many). Unfortunately, on Mac you have to wait for AMD to update the driver they supply to Apple and then for Apple to release a new version of Mac OS. 

The AMD Radeon Pro 5500M is 4.5 years old. There have been many posts here about Mac users with older AMD processors tripping over likely bugs in the graphics drivers, and it appears that AMD and Apple don't make timely fixing of such bugs a priority.  With one thread in particular, it took over five months from the first report of the problem until a new version of Mac OS fixed it (presumably with a new version of the AMD driver).  

Adobe can help by alerting AMD and Apple to such bugs, but unfortunately, Adobe doesn't provide any visibility into their communications with their "partners".

In such situations, the only workaround is disable use of the graphics processor in LR.

[nanamimiki]

Good morning! Thank you all so much for replying.

I've tried disabling the use of Intel GPU and Lightroom is running much smoother than before with no black screen popping up so far. Massive help. If it does happen again, I'll resort to disabling the graphics processor and working with that.

The information about AMD and Apple not making timely fixing of such bugs (with example of another thread) is definitely very helpful to know of the nature between apple and AMD GPU driver updates.

Have a great day ahead 🙂

[John R Ellis]

Good, glad you got it resolved.

[Lumigraphics]

This isn't a bug, its a result of how Adobe handles GPUs. Disabling the integrated card is the answer. I have a 2019 16" MBP with the 4GB Radeon and it works great. Denoise is about 30 seconds and I rarely get much lag even with Bridge which can be a dog.

[rachelc98485529]

I'm still experiencing this issue on Sequoia.0.1

Macbook Pro 2019 

AMD Radeon pro 5500M 8GB

Intel UHD Graphics 630, 1536MB

64 GB memory 2667 MHz DDR4

If I disable GPU, everything works fine - but it has slowed down my work flow to a level where it's impossible to work. It can take 4 minutes to use Denoise on a single image at times. As a photographer working with high volumes of images - I'm testing my hair out. 

I've upgraded to version 14.0.1 of Lightroom and I'm still experiencing the issue.

Is there any other solutions anyone can suggest?

please save me from going crazy. 

[John R Ellis]

@rachelc98485529: "I'm still experiencing this issue"

Please detail the symptoms you're experiencing and attach a full-resolution screenshot (not a phone pic). That could help identify which workarounds for the AMD 5000-series GPUs might work for you.

"Intel UHD Graphics 630, 1536MB"

Did you try disabling this Intel GPU as recommended by Adobe?

https://community.adobe.com/t5/lightroom-classic-discussions/gpu-problems-on-lightroom-with-the-new-...

[DrugDoc]

I just spent an hour with Adobe and then with Apple. It would be great if Adobe had access to this thread when you call tech support to provide a quick answer vs a very thoroug but slow troubleshooteing.

It appears there is an incompatiblity with ONLY Lightroom classic AND THE AMD RADEON PRO CHIP. 

Most up to date PHOTOSHOP including the current Beta version both run fine with the GPU turned on. It is UNIQUE to Lightroom, which makes this in my opinion an Adobe issue, and yes it is since updating to Sonoma 14, but why one program is compatible and not the next???? Larry

I have the exact same system: Macbook Pro 16-inch, 2019. 2.4GHz 8-Core Intel Core i-9 processor. AMD Radeon Pro 5500M 8GB & Intel UHD Graphics 630 1536MB. 32GB RAM 2667MHz DDR4

[John R Ellis]

"why one program is compatible and not the next?"

LR and PS access the GPU differently with different code. LR can be tripping over bugs in the Radeon graphics driver that PS isn't. 

[DrugDoc]

After excalations to sr support, here is the email from Adobe:

Your Adobe Case ADB-35649903-H1H2 = GPU incompatibility, Denoise not working without GPU on i9 8 core 2.4ghz MacbookPro 16 inch 2019 (64 gig of RAM)

Dear Larry, Greetings from Adobe !! This email is regarding the issue that you were facing with the Adobe Applications. We apologize for the delay in reaching you but the issue that you were facing with the Adobe Application has been recognized as a BUG and the same will be fixed with the coming updates. As per our conversation, we would not be able to conclude that it would not work on your machine so we would request you to please allow us some time so that we can resolve the BUG and get the issue that you are facing fixed. Thanks for working with us, Adobe Customer Care

[Lumigraphics]

Apple introduced or found a bug in Sonoma 14.4 with the AMD Radeon Pro driver. I'm unaware of it being fixed even in 14.6.

[bdubster]

DrugDoc - I have the exact same Macbook Pro specs as you, and I encountered the same issue.  I upgraded my MacOS to Sonoma 14.6, and the problem resolved itself.

[DrugDoc]

Hi bduster,

The 14.6 Mac OS update with the AMD Radeo Pro driver did not help to render display images without the reported pixelation and bands of horizontal lines - see below.

Also, the Denoise function, a key feature I need to use, is still not functioning with the upgrade. With the AMD 'on auto' I get the below photo with 'blocks' covering parts of the photo (it does denoise the rest!)??

With AMD off, I get an error as shown below and green around the lower film strip. 

Thank,

Larry

[GoldingD]

With AMD off, I get an error as shown below and green around the lower film strip. 

Thank,

Larry

By @DrugDoc

I am noticing in the Histogram Panel, that a Smart Preview is in use. If you remove that Smart Preview (In the Histogram Panel, click on Original + Smart Previews, a dialog will come up) Does the preview improve?

Also/Or, for that matter, if you "zoom" in, 1:1 or tighter, does the overall image change (as in not so fouled up) as the Smart Preview would not be displayed in that situation.

Wondering if your Smart Preview(s) is/are corrupt.

[DrugDoc]

Thank you for catching that detail. Unfortunately, that is not the issue...below is the same photo with and without the graphics card, using just the original picture. I built the previews recently to see if it would speed up editiing after the AMD stopped working.  

[Goodrob]

Still having the same issue?   This has been following me from version to version...   still no fix?

[John R Ellis]

@Goodrob, which Mac computer do you have?  And which exact GPU does it have?  (Iin LR, do Help > System Info and look for the section "Graphics Processor Info".