Inspiring

Answered

Lightroom 6.14 started asking for license and then stopped working on develop

Forum|Forum|4 years ago
January 4, 2022
6 replies
6613 views

Since few days I cannot open develop module of my lightroom. 6.14 was the last standalone version, which I bought (as an upgrade to Lightroom 4) as I absolutely despise having to pay monthly subscription for software, which I already 'own'.

Fast forward to last month - I am no longer able to use it, as in December it started asking for license. Each time I logged in to my Adobe account and then it seemed to work. As of few days back 'Develop module is disabled' due to non-licensed product. I tried contacting Adobe Support, but support is discontinued. So I am now, 2 weeks in with my newborn son with hundreds of pics ready to be processed, stuck with no working Lightroom.

After countless re-installs latest option is - when trying to login through Help > Sign In I get a message that my browser is no longer supported (Guess it is embedded in original coding of LR to use internet explorer).

Any experience in the matter and how to resolve it would be greatly appreciated!

Windows

This topic has been closed for replies.

Correct answer solar_pi

Finally!

I found the solution on another thread in this community, so I am putting it below and linking for future reference:

Solution

"On Windows delete or rename following folders

C:\Users\[your user name]\AppData\Local\Adobe\OOBE

C:\Program Files (x86)\Common Files\Adobe\SLCache

C:\ProgramData\Adobe\SLStore

Then right-click the shortcut of CC application (e.g. Photoshop or InDesign), choose "Run as administrator" (or "More" > "Run as administrator"), enter your Adobe ID and password and clicks Sign in."

S

solar_piAuthorCorrect answer

Inspiring

Finally!

I found the solution on another thread in this community, so I am putting it below and linking for future reference:

Solution

"On Windows delete or rename following folders

C:\Users\[your user name]\AppData\Local\Adobe\OOBE

C:\Program Files (x86)\Common Files\Adobe\SLCache

C:\ProgramData\Adobe\SLStore

Then right-click the shortcut of CC application (e.g. Photoshop or InDesign), choose "Run as administrator" (or "More" > "Run as administrator"), enter your Adobe ID and password and clicks Sign in."

Rob_Cullen

Community Expert

Confirm that you have 'run' the Adobe Cleaner Tool, then re-booted the PC.

A Google search found one link- with a comment from "Chilly" that mentions the "Genuine Software Verification".

Backing up Presets: Find the folders with info from this link-

BACKUP - WHICH FILES?

Agree totally with your comment- "could use better (forum) time-stamping / post management for clarity"

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .

S

solar_piAuthor

Inspiring

I confirm. I even used robocopy to backup my catalogue and presets:) now I am waiting for a call from Adobe to my ticket. Hope to get support on the activation part.

DdeGannes

Community Expert

Contact the Adobe Staff member to get assistance with activate and deactivate @CMass

she has been assisting users in this forum.

Click on the link and send a "Private message".

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.

AxelMatt

Community Expert

Which operating system do you use? Please post the exact version.

Please try the following steps:

If you have actually installed Lightroom, Deinstall Lightroom
Run the Adobe Cleaner Tool
Reboot you computer -> don't skip this step!!!
Download and install Lightroom
Adobe Lightroom 6 (CC 2015) Direct Download Links - Free Trials | ProDesignTools

Please note: You have to logged in on your system as an Administrator or an user with Admin rights during you de-/install Lightroom.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

M

morsing

Participant

I have the same problem. I found Adobe's page on adding some items to Registry, but it didn't help. I then found their list of 50 items to add to the registry, but couldn't find a way to batch-add, so have no done this yet.

Thanks

S

solar_piAuthor

Inspiring

You can save this list as a .reg file (which I did) and update registry. It did not help:(

J

Jao vdL

Community Expert

Did you upgrade your operating system in the mean time? I think 6.14 will not work on the latest windows releases anymore. For sure it won't allow you to install anymore as the installer is incompatible.

dj_paige

Legend

@Jao vdL The Lr 6 installer is incompatible with Windows 11? I haven't heard that before. Can you confirm this?

J

Jao vdL

Community Expert

Only read it on this forum. I have no machine to test this myself. I think similar to the situation on Mac OS X (where the installer for LR6 is broken too I understand) it is because of a part of the installer still being 32 bits. Might be confusing it with LR5 but I pretty sure that the only way to have a working perpetual license is to stay at an older OS or to upgrade around it and hope you never have to reinstall

dj_paige

Legend

After countless re-installs ...

What did you re-install? Be specific.

S

solar_piAuthor

Inspiring

I re-installed Lightroom 6.14 with and without creative cloud being installed on my pc. Last install was:

1. Install latest creative cloud

2. check for updates of cc

3. Intall Lightroom (was automatically signed in)

4. Sign out in lightroom

5. try to sign in again

dj_paige

Legend

I re-installed Lightroom 6.14 with and without creative cloud being installed on my pc. Last install was:
1. Install latest creative cloud
2. check for updates of cc
3. Intall Lightroom (was automatically signed in)
4. Sign out in lightroom
5. try to sign in again

By @solar_pi

So here's what I would do.

Uninstall all Adobe Creative Cloud software from your computer. Run the Adobe Creative Cloud Cleaner tool.
Install Lightroom 6.14
Do not install anything else from Adobe Creative Cloud, do not check for updates, 6.14 is the latest version of Lr 6.

dj_paige

Legend

https://web.archive.org/web/20160323095530/https://helpx.adobe.com/lightroom/kb/serialize-lightroom-cc-trial-to-activate-as-lightroom-6.html

This may take an unusually long time to load (several minutes)

S

solar_piAuthor

Inspiring

This unfortunately does not work. On latest attempt (after reinstalling creative cloud) when trying to 'sign in' from Lightroom I get a message that my software is not up to date / browser too old. I reckon - creative cloud needs newer browser but 'old' lightroom has older internet explorer embedded.

Rob_Cullen

Community Expert

(after reinstalling creative cloud)

OK- Whenever the Creative Cloud Desktop App is installed on a system Lightroom v6.xx works as a SUBSCRIPTION version. (ie. a 30day trial unless you subscribe, or the Develop module will stop!)

You will need to-

1) Clean all Adobe files off your computer (Backup your catalogs)

Cleaner Tool Creative Cloud

2) Install Version 6.xx (Do NOT install Creative Cloud Desktop App.)

3) Provide your Serial Numbers for Version-4 and Version-6.

4) Contact Adobe Support for "Activation Reset" if a message reports you have too many installs.

"..browser too old..."

See the article Re: TLS Support for 'old' browsers-

https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .

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