Lightroom 6.14 started asking for license and then stopped working on develop

Explorer ,
Jan 04, 2022 Jan 04, 2022

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Since few days I cannot open develop module of my lightroom. 6.14 was the last standalone version, which I bought (as an upgrade to Lightroom 4) as I absolutely despise having to pay monthly subscription for software, which I already 'own'.

Fast forward to last month - I am no longer able to use it, as in December it started asking for license. Each time I logged in to my Adobe account and then it seemed to work. As of few days back 'Develop module is disabled' due to non-licensed product. I tried contacting Adobe Support, but support is discontinued. So I am now, 2 weeks in with my newborn son with hundreds of pics ready to be processed, stuck with no working Lightroom.

After countless re-installs latest option is - when trying to login through Help > Sign In I get a message that my browser is no longer supported (Guess it is embedded in original coding of LR to use internet explorer). 

Any experience in the matter and how to resolve it would be greatly appreciated!

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correct answers 1 Correct answer

Explorer , Jan 13, 2022 Jan 13, 2022

Finally! 

I found the solution on another thread in this community, so I am putting it below and linking for future reference:

Solution 

 

"On Windows delete or rename following folders

C:\Users\[your user name]\AppData\Local\Adobe\OOBE

    C:\Program Files (x86)\Common Files\Adobe\SLCache

    C:\ProgramData\Adobe\SLStore

 

Then right-click the shortcut of CC application (e.g. Photoshop or InDesign), choose "Run as administrator" (or "More" > "Run as administrator"), enter your Adobe ID and password and

...

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LEGEND ,
Jan 04, 2022 Jan 04, 2022

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Explorer ,
Jan 04, 2022 Jan 04, 2022

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This unfortunately does not work. On latest attempt (after reinstalling creative cloud) when trying to 'sign in' from Lightroom I get a message that my software is not up to date / browser too old. I reckon - creative cloud needs newer browser but 'old' lightroom has older internet explorer embedded. 

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New Here ,
Jan 05, 2022 Jan 05, 2022

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Hi Solar_pi

I have the same problem, why can I use the LR 6 version anymore????? It's a same to take away the possebility to use this software.

I also absolutely despise having to pay monthly subscription for software, which I already 'own'
Did you already solved the problem?

Thanks for your help in advance

 

Best regards,

HP

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Explorer ,
Jan 06, 2022 Jan 06, 2022

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Hi HP,

 

Not yet, but I did not give up just yet! Will keep you posted.

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Explorer ,
Jan 06, 2022 Jan 06, 2022

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One more point - I did find a way to reset the 'trial days' counter, which - given I already own the license - I see not legal issue in doing. You can find a way to do it online.

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Adobe Community Professional ,
Jan 05, 2022 Jan 05, 2022

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(after reinstalling creative cloud)

OK- Whenever the Creative Cloud Desktop App is installed on a system Lightroom v6.xx works as a SUBSCRIPTION version. (ie. a 30day trial unless you subscribe, or the Develop module will stop!)

You will need to-

1) Clean all Adobe files off your computer (Backup your catalogs)

Cleaner Tool Creative Cloud

2) Install Version 6.xx (Do NOT install Creative Cloud Desktop App.)

3) Provide your Serial Numbers for Version-4 and Version-6.

4) Contact Adobe Support for "Activation Reset" if a message reports you have too many installs.

 

"..browser too old..."

See the article Re: TLS Support for 'old' browsers-

https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

Regards. My System: Lr-Classic 11.4.1 Photoshop 23.4.1, ACR 14.4.2, Lightroom 5.3, Lr-iOS 7.0.2, Bridge 12.0.2, Windows-10.

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LEGEND ,
Jan 04, 2022 Jan 04, 2022

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After countless re-installs ...

 

What did you re-install? Be specific.

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Explorer ,
Jan 04, 2022 Jan 04, 2022

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I re-installed Lightroom 6.14 with and without creative cloud being installed on my pc. Last install was:

1. Install latest creative cloud

2. check for updates of cc

3. Intall Lightroom (was automatically signed in)

4. Sign out in lightroom

5. try to sign in again

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LEGEND ,
Jan 05, 2022 Jan 05, 2022

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quote

I re-installed Lightroom 6.14 with and without creative cloud being installed on my pc. Last install was:

1. Install latest creative cloud

2. check for updates of cc

3. Intall Lightroom (was automatically signed in)

4. Sign out in lightroom

5. try to sign in again


By @solar_pi

 

So here's what I would do.

  1. Uninstall all Adobe Creative Cloud software from your computer. Run the Adobe Creative Cloud Cleaner tool.
  2. Install Lightroom 6.14
  3. Do not install anything else from Adobe Creative Cloud, do not check for updates, 6.14 is the latest version of Lr 6.

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Adobe Community Professional ,
Jan 06, 2022 Jan 06, 2022

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"Last install was:

1. Install latest creative cloud

2. check for updates of cc..."

WRONG!  As I and @dj_paige mentioned you MUST NOT have anything pertaining to "Creative Cloud" (CC) on your computer!.

And you cannot check for Lr6 updates from the Menu and Adobe.

Read the instructions from @dj_paige again.

 

 

 

Regards. My System: Lr-Classic 11.4.1 Photoshop 23.4.1, ACR 14.4.2, Lightroom 5.3, Lr-iOS 7.0.2, Bridge 12.0.2, Windows-10.

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Explorer ,
Jan 06, 2022 Jan 06, 2022

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There's nothing wrong. That was my original post/try. Since then I tried the suggested solution and got the message in my last post saying my software is not genuine. This Community/Forum could use better time-stamping / post management for clarity of steps taken. 

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Adobe Community Professional ,
Jan 04, 2022 Jan 04, 2022

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Did you upgrade your operating system in the mean time? I think 6.14 will not work on the latest windows releases anymore. For sure it won't allow you to install anymore as the installer is incompatible.

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LEGEND ,
Jan 05, 2022 Jan 05, 2022

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@Jao vdL The Lr 6 installer is incompatible with Windows 11? I haven't heard that before. Can you confirm this?

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Adobe Community Professional ,
Jan 05, 2022 Jan 05, 2022

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Only read it on this forum. I have no machine to test this myself. I think similar to the situation on Mac OS X (where the installer for LR6 is broken too I understand) it is because of a part of the installer still being 32 bits. Might be confusing it with LR5 but I  pretty sure that the only way to have a working perpetual license is to stay at an older OS or to upgrade around it and hope you never have to reinstall

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Explorer ,
Jan 06, 2022 Jan 06, 2022

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I did not. My answers are spotty as my first kid was born just now. Also the reason for me to intensify LR work:)

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Adobe Community Professional ,
Jan 05, 2022 Jan 05, 2022

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Which operating system do you use? Please post the exact version.

Please try the following steps:

 

Please note: You have to logged in on your system as an Administrator or an user with Admin rights during you de-/install Lightroom.

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Explorer ,
Jan 05, 2022 Jan 05, 2022

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I have the same problem. I found Adobe's page on adding some items to Registry, but it didn't help. I then found their list of 50 items to add to the registry, but couldn't find a way to batch-add, so have no done this yet.

 

Thanks

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Explorer ,
Jan 05, 2022 Jan 05, 2022

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You can save this list as a .reg file (which I did) and update registry. It did not help:(

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Explorer ,
Jan 06, 2022 Jan 06, 2022

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I am using Microsoft Windows 10 Pro 10.0.19043 Build 19043. Any tips for backup before I will start the process? I do not want to lose my presets etc. 

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Explorer ,
Jan 06, 2022 Jan 06, 2022

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I did all that and now I get - Installation Failed - Adobe Genuine Software Verification Failure:(

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Explorer ,
Jan 13, 2022 Jan 13, 2022

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Long story short - the above solution almost worked. I did all including downloading the installer. The installer from the above link was the issue. I found my last downloaded and well backed up version of installer, which in the end - worked. Thank you!

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Explorer ,
Jan 13, 2022 Jan 13, 2022

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I was happy way to fast. 'Develop module is disabled'. Please purchase a membership or license... this is just ridiculous!

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Adobe Community Professional ,
Jan 06, 2022 Jan 06, 2022

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Confirm that you have 'run' the Adobe Cleaner Tool, then re-booted the PC.

A Google search found one link- with a comment from "Chilly" that mentions the "Genuine Software Verification".

Backing up Presets: Find the folders with info from this link-

BACKUP - WHICH FILES?

 

Agree totally with your comment- "could use better (forum) time-stamping / post management for clarity"

 

Regards. My System: Lr-Classic 11.4.1 Photoshop 23.4.1, ACR 14.4.2, Lightroom 5.3, Lr-iOS 7.0.2, Bridge 12.0.2, Windows-10.

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Explorer ,
Jan 07, 2022 Jan 07, 2022

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I confirm. I even used robocopy to backup my catalogue and presets:) now I am waiting for a call from Adobe to my ticket. Hope to get support on the activation part. 

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