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Lightroom 6 Lizenz Aktivierung nicht möglich

New Here ,
Jun 03, 2024 Jun 03, 2024

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Hallo,

Ich habe meine LR6 Lizenz vergessen zu deaktivieren und möchte es nun auf den neuen PC installieren, dann kommt jedoch der Fehler, dass die Seriennummer zu oft verwendet wurde. 

 

Adobe Support sagte mir, dass hier die Experten helfen können. 

 

Vielen Dank. 

 

[moved from bugs to discussions according to the community rules - Mod.]

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Community Expert ,
Jun 03, 2024 Jun 03, 2024

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Können sie nicht.

https://helpx.adobe.com/lightroom-classic/help/lightroom-6-end-of-support.html

Niemand hier kann auf diese Aktivierungen zu greifen, nur Adobe Mitarbeiter.

Du kannst versuchen eine PM an Carissa zu senden

 

 

--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---

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New Here ,
Jun 03, 2024 Jun 03, 2024

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Dann ist es ja super, dass der Support mich hier hinleitet und dann kann es hier auch nicht gelöst werden.

 

 

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LEGEND ,
Jun 03, 2024 Jun 03, 2024

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From the translation to English:

 

Then it's great that the support directs me here and then it can't be solved here either.

 

@F. McLion specifically gave a suggestion to send a private message to Carissa, who has helped on these issues in the past. So it can be solved here.

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Community Expert ,
Jun 03, 2024 Jun 03, 2024

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LATEST

Not (as of January 2024) even Carissa (Adobe Staff) can be of assistance. The Activation server is now unavailable (even for staff) for all Activation resets.  IIRC Deactivation of a Lr6 installation can only be done on the machine where it is installed. If you don't have that installation working to allow de-activation, then there is, regrettably, no answer or possibility of activating a new install with the two previous installs still considered to be activated.

The way forward is then a subscription to the Photography Plan (20GB).

When Adobe support send people to these Community forums they don't understand that 'we' cannot be of any assistance.

 

Regards. My System: Lightroom-Classic 13.3.1 Photoshop 25.9, ACR 16.3.1, Lightroom 7.3, Lr-iOS 9.0.1, Bridge 14.1.0, Windows-11.

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