Participating Frequently

Question

Lightroom CC/Classic Crashing on Launch

Forum|Forum|7 years ago
March 2, 2019
5 replies
10649 views

I really have no idea what the problem is here. Every time launch Lightroom CC/Classic or even Camera RAW, I immediately get this crash. I talked to a support agent but after over an hour of remote access, he couldn't figure it out so he was going to have someone else talk to me about it but I never managed to set up a time with the supervisor due to obligations. As much as I appreciated the effort, I really don't want to have to wait for a support agent to try to fix the problem all over again and I'd rather try to fix it myself before I bug them again.

This topic has been closed for replies.

A

anjaykm

Participant

I started having crash at launch issues after Windows 10 updated to 1909 build this week.

Didn't want to roll back any updates, so tried deleting the 2 files - " Lightroom Classic CC 7 Preferences.agprefs" and "Lightroom Classic CC 7 Startup Preferences.agprefs" located at C:\Users\<username>\AppData\Roaming\Adobe\Lightroom\Preferences folder

Hope this helps, only issue to be aware is it wipes the UI customizations

GoldingD

Legend

Oh, a by the way. Just in case you are having a hardware issue, and if so, hopefully involving something attached lik an external hard drive, disconnect as much as you can.

External hard drive

SD or other card reader

Smart Phone

WACAM or other Tablet

Loupdeck or similar

Extra pointing device.

Hub

Camera, Dongle not for keyboard or mouse (as in bluetooth)

Etc.

GoldingD

Legend

Ok, so you ran the Adobe CC cleanup tool. Selected All, and it processed the request. Some items may have not existed on your PC, hence the exceptions.

Now, normally the following would not be required or helpful, but give a try.

Go to this link, and follow procedure to uninstall the Creative Cloud Desktop App.

yes, probably a useless step, but what if.

Next, use your OS tools to uninstall programs. You are making sure that the OS does not think any of those Adobe Apps exist.

Then, download a fresh new copy of the Adobe Creative Cloud Desktop App. Sign in, try to install just one App, perhaps your PS copy, then perhaps Bridge, at this point, I think ACR would have been installed, but check if it was, then if all that worked go for LR Classic.

AxelMatt

Community Expert

Please try switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

Adobe Lightroom GPU Troubleshooting and FAQ

Have you also tried to reset your LR preferences?

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

C

ConaqueAuthor

Participating Frequently

Hey Axel! I was trying to reinstall Lightroom, but now the app won't install at all... I appreciate you taking the time to to respond though!

dj_paige

Legend

VersusMC wrote
Hey Axel! I was trying to reinstall Lightroom, but now the app won't install at all... I appreciate you taking the time to to respond though!

Did you try the suggestions from Axel Matt?

dj_paige

Legend

Please state the exact version number of your Lightroom. (We need the version number and not words like "latest")

Please state the exact version number of your operating system. (We need the version number and not words like "latest")

C

ConaqueAuthor

Participating Frequently

Hey dj! In the meantime while I was waiting for replies I was trying to reinstall, but sadly I now cannot install Lightroom. I think it was version 8.2, and I'm using Windows 10.

dj_paige

Legend

Tell us the exact version of Windows 10.

Also, run the Adobe Creative Cloud cleaner tool, and then try re-installing.

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