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Participating Frequently
April 24, 2015
Answered

Lightroom CC curves bug with Wacom Intuos Pro

  • April 24, 2015
  • 26 replies
  • 28751 views

I have LRCC and a Wacom Intuos Pro on my i7 Macbook Pro.

I can't smoothly move the curves in the Tone Curve module using my pen and tablet.  If I use my trackpad it works just fine.  I had this issue with LR5 and had to roll back my driver on my Wacom to 2 versions older to fix it.  Now that I've upgraded to LRCC, the problem is back. I've tried the newest drivers and the older ones as well. I can't seem to get them to move smoothly.  In fact, sometimes if I just click a point on the curve and hold the pen steady, it will start creeping to the right and up... even without moving it.

Anyone else having this problem, and have you fixed it?

Thanks!

This topic has been closed for replies.
Correct answer Brett N

I've revisited this and I think I see what you are referring to. It is somewhat subtle what is happening, but let me explain my findings and see if you are experiencing the same.

While moving a point on the tone curve around with my Wacom stylus, sometimes the point will refuse to move or move somewhat erratically. What I discovered is that my cursor and the point are not moving together. This is especially true when moving upward or to the right. Downward and to the left have a lesser effect. To illustrate this, click on a point that is low on the curve and move it upward. When you let go, the cursor will reappear and it will not be on top of the point. Instead, the cursor will have moved further up. Now click this same point and move it back down. When you let go this time, the cursor will be much closer to the point, if not directly on top of it. The same happens when moving to the right when compared to moving to the left. The movement to the right is really significant because the cursor will hit the edge of the screen very quickly, preventing you from moving the point further to the right. The same can happen when moving the point upward, especially if you repeatedly move the point up and down. This limiting of the movement to the right or up can make it seem like the point isn't doing what you want and it only gets worse the harder you try. This can also make it likely that you'll end up moving the point in some direction that causes the point to become invalid and get removed (moving it off the graph or past another point on the graph).

If you can verify this is the behavior you are seeing as well, then we can get this reported to engineering for repair.

The workaround is to only move points a little at a time before letting go of and re-clicking the point, especially when moving up and to the right. Big, sweeping movements of the stylus while clicked on a point should be avoided.

26 replies

markpeeters
Participant
September 13, 2015

In the Wacom Tablet Properties --> Grip Pen --> Mapping, I turned off "Use Windows Ink" it seemed to fix the erratic behaviour when adjusting the sliders in Lightroom, All nice and smooth now.

Participant
September 16, 2015

Thanks, this worked for me.

Participant
September 5, 2015

Same issue here, on a Bamboo tablet on Mac OS 10.10.5. Can't believe that this issue exists for that long already. Everyone should be reporting this at the official bug ticket (https://c.getsatisfaction.com/photoshop_family/topics/lightroom-cc-curves-bug-with-wacom-intous-pro) as Henke mentioned.

Participating Frequently
August 1, 2015

‌I finally submitted a bug report at; Lightroom CC curves bug with Wacom Intous Pro | Photoshop Family Customer Community. I encourage you too add your own experience there as well so this gets sorted out.

Participant
August 13, 2015

Same problem here as noted above. Scrubbing values in LR CC with my Intuos 4 M pen is erratic. I've reverted back to Wacom driver 6.3.8-2, which works, but is somewhat unstable on my Mac. I just called EU Wacom support and they said to stick with the old driver. Nice company response!

Participating Frequently
July 20, 2015

I just bought a new Mac for use at home including a new Eizo screen. Since upgrading the issues persists so this has nothing to do with hardware performance since I was moving from a so-so Mac to a great machine. And yes; it's a clean install of both Adobe CC 2015 including LR and Wacom driver 6.3.11-3.

Good tip by the way thelazydesigner‌! ... I've been in contact with Wacom Sweden as well and they're clueless.

Participating Frequently
July 31, 2015

So Adobe released Lightroom CC 2015.1.1 and new Wacom driver 6.3.13w3. In hopes of a remedy I thrashed Lightroom .plist preference files (keeping a backup) under my user account and did a fresh install of Wacom driver keeping nothing from previous version. Did that do any change? ... NO!

I'm getting seriously tired of this prolonged bug and it still affects; grabbing slider values and dragging (scrubbing ie. white balance), setting and dragging adjustment points on a histogram, HSL picker tool and generally all sliders when scrubbing. As said before it needs a good push to activate any change, moving the pen fast and quite a bit of travel, then it jumps and moves alot. Thereafter it is somewhat smooth until you release the pen. Using mouse or tablet touch is as perfect as before, but I want to use the pen all the time. I belive that thelazydesigner‌ is right about that this has something to do about Adobe programming a mouse slow down using LR to increase usability for accelerated mouses.

Enchanted_difference1549
Inspiring
July 3, 2015

Hi there,

this issue is plaguing Lightroom since possibly the beginning and with previous OSX versions as well. I have limited experience of Windows but it could be there too. My "UX reverse engineering" guess is that Adobe is tricking with the mouse acceleration input data when moving histogram, scrubbing values and curves slowing it down to allow a smoother positioning for mouse users - good idea - but forgets to disable this smoothing for tablet users who don't need that. I don't think it's a Wacom driver issue because it simply passes true XY coordinates to the OS. Guess we will need a "tablet mode" switch in LR preferences.

Meanwhile, the only workaround I could think about is to configure one of the pen buttons on Wacom control panel for Lightroom App with "toggle mode", which is a quick way to switch from pen to mouse mode. This way you can use tablet mode most of the time, but if you need smoother curves adjustments you can get near the cursors, click on the pen button and enjoy a short session of "mouse mode" until you've finished adjusting them, then switch to pen again. It's not a real solution but it helps.

Sorry for the Italian screenshot, but you get the idea:

My 0.2 cents, waiting for Adobe statements.....

(I'm a Wacom Evangelist in Europe and will be investigating on this issue with Wacom folks.. will keep you posted)

JAlanPaulAuthor
Participating Frequently
November 17, 2015

This seemed to be the only workaround that worked for me.  I'm on the latest of everything and my curves are still not functional unless I switch to "mouse mode" using the toggle switch on my Wacom Pen. 

The "use windows ink" might work fine for any Windows operating system, but the Mac does not have that option.

Also, for me this has never been an issue with the sliders.  Those have always worked as they should.  For me it has always been if I am moving a point or adding and moving a point on the tone curve.  That is the only place this issue shows for me.  It works perfectly in ACR, as well as Photoshop CC2015. It is only a Lightroom and Wacom bug for me.

jsmalinowski
Participant
June 24, 2015

Yep, this is an issue that needs to be resolved, ASAP!

storky666
Participating Frequently
June 30, 2015

I have the same issue as well.

Participant
June 23, 2015

Count me in as well. I reported this 3-4 weeks ago and got a reply that is should be fix in the next release, but can't find the thread.

Roma72
Participant
June 18, 2015

I have the same issue. I do not know what to do.It is impossible to work ...

Participating Frequently
June 17, 2015

The latest update from Adobe taking LR to version CC 2015.1 didn't change a thing for me running OS X 10.10 as specified above, i.e. the issue persist.

Participating Frequently
June 18, 2015

Same with me. So, probably the next update will take a while, what to do now?

Participating Frequently
June 9, 2015

As Paul Wright so well put it; Adobe & Wacom … are you talking to each other?