I have big problem with the new update of Lightroom Classic CC 7.3 and it is crashing a lot. It has crashed when I used the Profiles browser and also when I used ordinary presets. I´m not doing anything else with LR but with this new version seems very unstable, the 7.2 was very stable. I have checked so I dont have GPU acceleration on plus I have updated with the latest graphicscard drivers.
One other problem is with the converted development presets is rearranged in a total chaos order. I can not find any logic behind how it is organized. Is there a easy way to have it back in the order I hade it version 7.2. In the filesystem it looks ok but LR is doing something else.
same problems with mac (last version)
I open a file
I applied a Profiles browser (modern for example)
lightroom crashed and exit without explanation
Same problem. Constant crashing after recent profiles update. Crashes even if no profile applied other than default Adobe.
Crashes occurring right on start up or within a minute of start up.
Having the same issue and additional issues. Problems include:
1) Lightroom is now extremely slow on startup, 1 minute or more to open a catalog with 140 images in it, this is even after all the presets have been converted to XMP files (yet seemingly still retain their ".lrtemplate" suffix.
2) Slow to go from Library to Develop or the reverse... 30 seconds or more
3) Random crashing, on several different catalogs of different sizes. This is obviously the the worst thing, rendering Lightroom completely unstable and unusable.
Running Mac OS Sierra on MacBook Air with 8 GB of RAM. Previous 7.2 version was rock solid stable. Even turning GPU off it still crashes.
For me 7.3 is hanging up on synchronize folder and eventually crashing. Very similar behavior as 7.2, so I am going back to 7.1 which is last stable version for me.
Windows 10, 64 bit, 16 mb ram
Same issue, crashing on Mac OS. I reinstalled and the same issue persists. I had to reinstall version 7.2 to be able to work...
Mine is extremely slow with the update, impossible to work. Spinning ball goes forever. I didn't have any problems with 7.2. Can't belive Adobe releases versions like these without proper testing...
Every update comes with its issues, I am getting sick of this Adobe Creative Cloud !!!!!
I've since reverted back to Lightroom Classic CC 7.2 and everything is working as normal. Thankfully the Creative Cloud app allows rollbacks to previous versions..
I am having all the above problems after updating Classic this morning
How do you refer back to previous version?
Even after reverting to 7.2 on Windows 10 (64 bit), having intermittent crashing. Better than 7.3 which seemed incapable of starting the Develop module, but there is a lag time in updating the image while editing (5-10 seconds for adjustment to white balance, 3-6 for exposure etc). Just yesterday morning i was able to import 20+ pics by dragging selects from Photo Mechanic, make the adjustments quickly and export... but now totally unusable for my workflow as a press photographer.
Same problem on my Windows 10 (64 bit): a minute or so after I open Lightroom Classic CC 7.3 , the whole operating system reboots without warning, even if don't do anything in it. Once I rolled back to version 7.2, the crashes stopped. Now I've updated again to version 7.3, it again restarts my OS.
I tried to fix this problems in a number of ways: cleared photo and video caches, completely uninstalled and re-installed Classic, switched off graphics card acceleration. Nothing works 😞
Sorry that Lightroom Classic CC 7.3 is crashing on your computer. Could you please let us know when exactly is the app crashing?
Please provide us the crash report from the Event viewer in Windows and CrashReporter on a Mac.
On macOS, you can find the crash report at this location:
Users/<your user name>/Library/Logs/CrashReporter
To navigate to this location, you'll need to access the hidden user library files on macOS. See Method 2 in this article to understand how.
More info here: Interpret a Photoshop crash report on macOS
On a Windows machine, open the Event viewer and look for the recent Lightroom program crash with the log name "Lightroom".
Please refer this article for instructions: Photoshop Elements Editor Help | How to Find Crash Logs on Windows
I have Windows 10 as my main Lightroom. In the Event viewer it is looking like this:
Faulting application name: Lightroom.exe, version: 220.127.116.11, time stamp: 0x5abd335f
Faulting module name: ucrtbase.dll, version: 10.0.16299.248, time stamp: 0xe71e5dfe
Exception code: 0xc0000409
Fault offset: 0x000000000006b79e
Faulting process id: 0x49cf4
Faulting application start time: 0x01d3cb7825d5b864
Faulting application path: C:\Program Files\Adobe\Adobe Lightroom Classic CC\Lightroom.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: 7738c776-4c7e-41c8-ac6a-15c78343413b
Faulting package full name:
Faulting package-relative application ID:
Thanks, Akash, for your support.
LR Classic 7.3 crashes my whole OS (Win 10, 64-bit), so in the Windows Logs there's a recent System Error, but not an Application Error. However, latest Application Information says something about scheduled software protection service 2118-03-11T17:37:56Z due to RulesEngine. Here are the details:
7.3 is very chrashy
Attached is the App log screenshot you wanted. All those events are Lightroom. The details from 1 event are added below
Log Name: Application
Source: Application Hang
Date: 5/04/2018 9:03:42 AM
Event ID: 1002
Task Category: (101)
The program Lightroom.exe version 18.104.22.168 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 5374
Start Time: 01d3cc6474ce150d
Termination Time: 36
Application Path: C:\Program Files\Adobe\Adobe Lightroom Classic CC\Lightroom.exe
Report Id: 38149040-f99e-4f36-9a8a-c4e82de731ac
Faulting package full name:
Faulting package-relative application ID:
<Provider Name="Application Hang" />
<TimeCreated SystemTime="2018-04-04T23:03:42.464464300Z" />
<Data>C:\Program Files\Adobe\Adobe Lightroom Classic CC\Lightroom.exe</Data>
There were no crash logs in the location you suggested, but I found many via Console in: Users/<username>/Library/Logs/DiagnosticReports
I'm pasting the contents below my message.
My crashing is repeatable every time on RAF files from a Fuji X-H1:
This only happens with RAF files from the X-H1, not from my X-T1. Perhaps the increased resolution has something to do with it?
I started a separate thread before finding this one:
Here's a video of my crash as well, in case that helps:
Same thing here
Sure would help to tell us the correct way to find this....in OS X it is in Library/Logs/DiagnosticReports
I have many reports, but will include just the latest here
This is quite frustrating. Crashing when i just even preview the profiles, then go to another photo, and crash!
- Select "Reset All Settings" via menu or keyboard shortcut
Can you try resetting all default develop settings (Preferences -> Presets)? This looks like there is something wrong with the default set for this camera.
If that doesn't help also try resetting the app's preferences completely: https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/
Resetting the default develop preferences did not work, but resetting LR preferences completely did work (open LR by holding OPTION and SHIFT). I am able to view presets, apply, move to other photos, and so far no crashing.
is anyone who had the "hanging" problem found something helping?
i did a check on my drivers for my video card (GTX Titan X) and there was an update i didn't have. I havent been idling much since i updated it so i cant say it solved anything but i ma hopeful
check your video drivers
and it hung again even after the driver updates...
i really dont want to reset my LR preferences