Known Participant

Question

Lightroom Classic Crashes

Forum|Forum|2 years ago
May 23, 2023
3 replies
2953 views

Hi, I upgraded my MAC to Ventura (a big mistake) now my Lightroom Classic 12.3 carshes working (crashing on the splash screen) with a crash report. The old version 12.2 is working fine. I sat with Adobe support for hours yesterday and they even got remote access to my Macbook where they tried a lot of things but had no success.

Any clues? My computer is a 14" Macbook Pro with an M1 Max chip. 32 GB ram.

Thanks in advance

Jonathan

macOS

This topic has been closed for replies.

Jonathan BethAuthor

Known Participant

How do I escalate a lightroom Classic installation problem?

JohanElzenga

Community Expert

Not by double posting here with no information. I merged this with your existing discussion.

-- Johan W. Elzenga

Jonathan BethAuthor

Known Participant

Johan

I sent you my status but you have not replied. I sent a bug report to Adobe support but received no response.

By @Jonathan Beth

You have to send the report generated by Adobe (NOT Apple) using the same email address you post here.
Or you could try the suggestions provided here and let us know if they worked.

Hello, The DigitalDog

I tried all the suggestion you gave but they did not work.

I am not the only one with this problem.

I need to know that Adobe is working on this problem so I can take another path.

What would you do if you were in my shoes?

thanks

Jonathan

allenb80836650

Participant

I had the same thing happening on my16 inch MacBook with m1 and Ventura. I had to go back to the earlier version for it to load.

Jonathan BethAuthor

Known Participant

How did you downgraged back to Monerey?

TheDigitalDog

Inspiring

Try resetting your Lightroom preferences:
https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html
Also see: https://community.adobe.com/t5/lightroom-classic-discussions/important-steps-for-manually-resetting-preferences-omitted-from-help-article/td-p/12972518

Quit Lightroom Classic.
macOS: Press and hold the Shift + Option keys.
Windows: Press and hold the Shift + Alt keys.
While holding down the keys, launch Lightroom Classic.
When asked, select "Yes".

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

Jonathan BethAuthor

Known Participant

Hello Digital Dog

I will 'try' to follow your advice, but I have few concerns.

1. When you said try to reset your preferences both articles failed to mention why is it necessary.

2. Do I have to do it every time I lounch Lightroom?

3. Why the new Lightroom Classic version worked under Monterey and failed to work under Ventura.

4. and last how come none of the support agents do not know about all of this, and why Adobe support left my problems 'hanging' with no follow up.

In any case, thanks for your help

TheDigitalDog

Inspiring

Preferences get corrupted and can cause a crash.

In System Preferences (System Settings in Ventura), >Security & Privacy, >Full Disk Access, do you see Lightroom listed? If not, do add it and try again.

See: https://community.adobe.com/t5/lightroom-classic-discussions/quick-tips-how-to-give-full-disk-access-to-lightroom-classic-on-macos/td-p/12913413

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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