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Olivier248813789bgz
Inspiring
November 19, 2023
Question

Lightroom Classic crashes

  • November 19, 2023
  • 8 replies
  • 800 views

Lightroom Classic 13.0.1 craches all the time !!! Impossible to work with. It crashes after few seconds of use. I can't do anything with it.

Runs on W11 (updated).

Graphics card driver : updated (tried with gaming AND creator drivers, craches the same)

Tried to disable graphics card in the Preferences, nothing changed.

Tried to uninstall, then reinstall Lr. Nothing changed.

If anyone has an solution it is very annoying for a "professional" software !!!

    This topic has been closed for replies.

    8 replies

    O
    Olivier248813789bgzAuthor
    Inspiring
    December 4, 2023

    Does anyone have any clue ?

    Unfortunately my problem isn't solved.

    I've updated to Lr 13.0.2 and I still have craches :'(

    Any help would be very useful !

    croucrou.com
    croucrou.com
    Participating Frequently
    December 14, 2023

    I have the same problème since Lr 13 to 13.0.1  13.0.2 13.1

    GoldingD
    GoldingD
    Legend
    November 19, 2023

    From that Adobe Cradh Report:

     

    <crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000061F35E7A">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x0000000061F35E7A" symbolname="zip_source_win32handle_create"/>

    keying in on:

     zip_source_win32handle_create

     

    And searching this community for that, yields:

     

    https://community.adobe.com/t5/lightroom-classic-discussions/black-screen-in-develop-module/m-p/13846709

     

    Do you use MSI Afterburner on that computer? LrC absolutely gets fouled up if third party GPU accelerators are in use.

     

    O
    Olivier248813789bgzAuthor
    Inspiring
    November 19, 2023

    I don't have MSI afterburner or similar software (as far as I know)

    O
    Olivier248813789bgzAuthor
    Inspiring
    November 19, 2023

    3/3

    Inside the Window Event Manager, I'm not sure where to find the infos about the corresponding app crashes 😕😕
    Could you be more specific ?

      GoldingD
      GoldingD
      Legend
      November 19, 2023
      quote

      3/3

      Inside the Window Event Manager, I'm not sure where to find the infos about the corresponding app crashes 😕😕
      Could you be more specific ?


      By @Olivier248813789bgz

       

      see:

      https://www.windowscentral.com/software-apps/windows-11/how-to-get-started-with-event-viewer-on-windows-11#:~:text=On%20Windows%2011%2C%20you%20can,click%20the%20%22OK%22%20button.

      and

      https://www.xda-developers.com/how-use-event-viewer-windows-11/

       

      O
      Olivier248813789bgzAuthor
      Inspiring
      November 19, 2023

      Thanks !

      I made Lr crash then watched into the Windows Event Manager. The only info linked to Lr cash is an "information" labelled one :

       

       

      Détecteur d'erreurs 1904601026346288642, type 5
      Nom d’événement : RADAR_PRE_LEAK_64
      Réponse : Non disponible
      ID de CAB : 0

      Signature du problème :
      P1 : Lightroom.exe
      P2 : 13.0.1.1
      P3 : 10.0.22631.2.0.0
      P4 :
      P5 :
      P6 :
      P7 :
      P8 :
      P9 :
      P10 :

      Fichiers joints :
      \\?\C:\Users\Olivier\AppData\Local\Temp\RDR4F31.tmp\empty.txt
      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.d92d56f9-8793-4b72-9fba-35666acb17bd.tmp.WERInternalMetadata.xml
      WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20231116_1_EC_0_inject.etl
      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.5c6a0c79-c1cb-4cae-aa34-1f2774dde827.tmp.etl
      WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl
      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.6067877c-54aa-45ab-a585-695dac3034be.tmp.etl
      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.660ee6d7-f06f-40cd-b922-86768ab5fa67.tmp.csv
      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.00d9addd-0aca-4743-938b-8334d81ef30d.tmp.txt
      \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.7f84211a-d716-48fb-bd06-d1b3d4a426ea.tmp.xml

      Ces fichiers sont peut-être disponibles ici :
      NULL

      Symbole d’analyse :
      Nouvelle recherche de la solution : 0
      ID de rapport : 5a3fef01-1596-42e8-86ad-933921f40209
      Statut du rapport : 268435456
      Récipient avec hachage : dc985e306335402a7a6e808ade370602
      GUID CAB :0

       

      O
      Olivier248813789bgzAuthor
      Inspiring
      November 19, 2023

      2/3

       

      Here is the crash report :

      //////////////////////////////////////////////////////////

      <?xml version="1.0"?>
      <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
      <crashreport serviceVersion="13.2.0.202308091502_65b8636" clientVersion="13.2.0.202308091502_65b8636" applicationName="Adobe Lightroom Classic" applicationVersion="13.0.1" build="[202310121438-d2af310c]" source="Windows-Client" crashType="n/a">
      <time year="2023" month="11" day="19" hour="10" minute="6" second="15" timeoffset="60" timezone="Paris, Madrid"/>
      <user guid="8c79f1e4-9aac-4055-8616-51b7c0919331"/>
      <system platform="Windows 11 Home" osversion="11.0" osbuild="22631" applicationlanguage="fr-fr" userlanguage="fr-FR" oslanguage="fr-FR" ram="32688" machine="AMD Ryzen 9 3900X 12-Core Processor" model="AMD64 Family 23 Model 113 Stepping 0" cpuCount="24" cpuType="8664" cpuFreq="3793 MHz" processorArchitecture="9"/>
      <gpu>
      <gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 3080" description="NVIDIA GeForce RTX 3080" driverDate="20231109000000.000000-000" driverVersion="31.0.15.4617" videoModeDescription="3840 x 2160 x 4294967296 couleurs" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_220A&#38;SUBSYS_38961462&#38;REV_A1&#92;4&#38;2283F625&#38;0&#38;0019" installedDisplayDrivers="nvldumdx.dll"/>
      </gpu>
      <crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000061F35E7A">
      <backtrace crashedThread="0">
      <thread index="0">
      <stackStatement index="0" address="0x0000000061F35E7A" symbolname="zip_source_win32handle_create"/>
      <stackStatement index="1" address="0x0000000061348419" symbolname="AgRedeye_load"/>
      <stackStatement index="2" address="0x000000006135EAE0" symbolname="AgRedeye_load"/>
      <stackStatement index="3" address="0x000000006132D4C1" symbolname="AgRedeye_load"/>
      <stackStatement index="4" address="0x000000006015234B" symbolname="RegKey::getKey"/>
      <stackStatement index="5" address="0x000000006127E289" symbolname="AgRedeye_load"/>
      <stackStatement index="6" address="0x000000006127E188" symbolname="AgRedeye_load"/>
      <stackStatement index="7" address="0x00000000601876BD" symbolname="RegKey::getKey"/>
      <stackStatement index="8" address="0x00007FF94A909363" symbolname="recalloc"/>
      <stackStatement index="9" address="0x00007FF94BC9257D" symbolname="BaseThreadInitThunk"/>
      <stackStatement index="10" address="0x00007FF94CD0AA58" symbolname="RtlUserThreadStart"/>
      </thread>
      </backtrace>
      <registerSet>
      <register name="RAX" value="0xFFFFFFFF80000000"/>
      <register name="RBX" value="0x000000000000F400"/>
      <register name="RCX" value="0xFFFFFFF076DE8040"/>
      <register name="RDX" value="0x0000000000000028"/>
      <register name="RSI" value="0x000000007700C900"/>
      <register name="RDI" value="0x0000000000000400"/>
      <register name="RSP" value="0x0000000077E6E720"/>
      <register name="RBP" value="0x0000000077E6E7A0"/>
      <register name="RIP" value="0x0000000061F35E7A"/>
      <register name="EFL" value="0x0000000000010282"/>
      <register name="LastExceptionToRip" value="0x0000000000000000"/>
      <register name="LastExceptionFromRip" value="0x0000000000000000"/>
      </registerSet>

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      </binaryImageSet>
      <dumpType>
      Full
      </dumpType>
      <hbLogSessionDllStatus>

      </hbLogSessionDllStatus>
      </crash>

      <sessionId>
      d6cc0cec-be48-4bf2-946b-d9f3118aeb3b
      </sessionId>
      <dunamisConfigGuid>
      b521ffc8-5267-46ac-bf6b-51b6a798b840
      </dunamisConfigGuid>
      </crashreport>

      O
      Olivier248813789bgzAuthor
      Inspiring
      November 19, 2023

      Hi !

      Thanks for your help. ! Here is system info :

       

      ///////////////////////////////////////////

      Version Lightroom Classic: 13.0.1 [ 202310121438-d2af310c ]
      Licence: Creative Cloud
      Paramètre de langue: fr
      Système d'exploitation : Windows 11 - Home Premium Edition
      Version : 11.0.22631
      Architecture de l'application : x64
      Architecture du système : x64
      Nombre de processeurs logiques: 24
      Vitesse du processeur : 3,7Ghz
      Version SQLite: 3.36.0
      Utilisation du CPU: 2,0%
      Mémoire intégrée : 32688,0 Mo
      Mémoire GPU dédiée utilisée par Lightroom: 60,7Mo / 12107,0Mo (0%)
      Mémoire réelle disponible pour Lightroom : 32688,0 Mo
      Mémoire réelle utilisée par Lightroom : 1267,3 Mo (3,8%)
      Mémoire virtuelle utilisée par Lightroom : 1400,2 Mo
      Nombre d'objets GDI : 654
      Nombre d'objets utilisateur : 1963
      Nombre de processus gérés : 2337
      Taille de la mémoire cache : 203,8Mo
      Version interne de Camera Raw: 16.0 [ 1677 ]
      Nombre maximal de liens utilisé par Camera Raw : 5
      Optimisation SIMD de Camera Raw : SSE2,AVX,AVX2
      Mémoire virtuelle de Camera Raw: 65Mo / 16344Mo (0%)
      Mémoire réelle de Camera Raw: 68Mo / 32688Mo (0%)
      Paramètre PPP du système : 144 PPP (mode haute résolution)
      Composition sur le Bureau activée: Oui
      Taille d’aperçu standard: 2048 pixels
      Affichages : 1) 3840x2160
      Types d'entrée: Tactile multipoint : Non, Tactile intégré : Non, Plume intégrée : Oui, Tactile externe : Non, Plume externe : Oui, Clavier : Non

      Informations relatives au processeur graphique :
      DirectX: NVIDIA GeForce RTX 3080 (31.0.15.4617)
      État initial: GPU pour l'exportation pris en charge par défaut
      Préférence utilisateur: Auto

      Dossier de l'application : C:\Program Files\Adobe\Adobe Lightroom Classic
      Chemin d'accès à la bibliothèque : E:\01 - Lightroom Catalogue Principal\2023\2023.lrcat
      Dossier des paramètres : C:\Users\Olivier\AppData\Roaming\Adobe\Lightroom

      ///////////////////////////////////////////

        GoldingD
        GoldingD
        Legend
        November 19, 2023

        3 of 3

         

        Windows OS, so in the Windows Event manager, does an event exist corresponding to the app crash?

         

          GoldingD
          GoldingD
          Legend
          November 19, 2023

          2 of 3

           

          Do you get an Adobe Crash Report?

           

            GoldingD
            GoldingD
            Legend
            November 19, 2023

            1 of 3

             

            Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut out as that is just so much dead space to us non-Techs and it takes up vast amounts of scroll space making the reply less readable and less likely that others will bother with your post.

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