Lightroom Classic Crashing

Forum|Forum|7 years ago
August 5, 2018
5 replies
2015 views

Hi!

Recently, Lightroom Classic has been unexpectedly crashing multiple times even when I close and restart the program. It pops up this error message:

"Lightroom encountered an error when reading from its preview cache and needs to quit"

I tried a workaround that was posted here, Lightroom error on preview cache or displays gray thumbnails. While it worked for a bit, the issue is back.

Anyone know what is causing this issue and what fixes it?

Thanks!

This topic has been closed for replies.

M

Mr Ryden

Participating Frequently

This may be the solving for your problem.

Check if you are using any antivirus protection that prevents against crypto lockers activated.

For example, Windows 10 have this function under security settings and if our pictures or the lightroom catalogue is under the current running profile this files or folders will be protected the antivirus software.

Turn of this and try to run Lightroom again.

R

rafgrup

Participant

my problem is the same..

amandad83991895Author

Known Participant

Alright, thanks so much. Looks like I will have to wait to do so since I do not have an external HD at the moment.

dj_paige

Legend

No external HD, that probably also means you don't have a backup of your catalog or photos on another disk. If that's so, then I would remedy that situation and get an external HD immediately. Backups to a different physical disk are mandatory, not optional. A word to the wise, you know...

amandad83991895Author

Known Participant

Yeah, I don't have an external backup of the catalog at the moment. Instead, I just have the images that I do need backed in dropbox. I will have to eventually invest in an external hard drive soon.

My laptops hard drive has 722Gb available out of 1TB, which makes me concern that there's so much space left, yet, lightroom is being a pain.

dj_paige

Legend

If you try the solution and it works for a while and the problem comes back, then you have a malfunctioning hard disk. A temporary solution might be to place the catalog file on a different hard disk, but really you ought to consider replacing the hard disk that the catalog is on now.

amandad83991895Author

Known Participant

I never had this problem since I've had Lightroom installed on my laptop since March, the problem only recently started this week. My laptop is also just 6 months old, which is odd if the hard drive is malfunctioning.