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IndustrialGlow
Participating Frequently
January 21, 2022
Question

Lightroom Classic not opening on latest MacBook Pro

  • January 21, 2022
  • 3 replies
  • 1007 views

Hello everyone, i have seen this thread listed several times on older posts but i seem to be having the same issue.

 

Im a completley new Macbook user so that doesnt help however i have downloaded from the creative cloud, photoshop has installed fine and is working as should but Lightroom Classic just wont open, the start up pain displays for a couple of seconds and then disapers and nothing more.

 

I have deleted and unistalled, tried going back to an older version but the same thing happens everytime.

 

Im sure there has to be a simple solution that im not seeing due to being a nube on the Macbook.

 

Please help

 

System is 

Macbook Pro 2021

Mac OS Monterey 12.1

 

Thanks

Grant

    This topic has been closed for replies.

    3 replies

    D
    defaultgdg241y0tsk3
    Participant
    January 26, 2022

    Hi Grant, 

    I'm running into the same problem and hoping to get help from this thread as well. Thanks for posting.

     

    MacBook Pro 2020
    Mac OS Monterey 12.1

     

    Summary of my experience:

    Lightroom Classic used to work on my computer until the recent update. I have also tried uninstalling and reinstalling the program with no change. The start up screen (splash screen) freezes at the point where it is Reading Preferences. When I force quit the program the task manager doesn't say that the program is unresponsive, but the program never progresses past this point.

     

    GoldingD's Suggestion

    Since you're new to mac, here are the details of where I found the preference folder, but unfortunately no Lightroom file.

    Open Finder window - Macintosh HD > Library > Preferences

    I tried to reset the preferences following the instructions in the link they provided, hoping a new plist file would be created, but no success.

     

    Nikunj’s Suggestion

    I added Lightroom to Accessibility and Full Disk Access, restarted, and still no change either.

     

    Please let me know if you figure something out. I really miss using Lightroom.

    Cheers.

    M
    Mark Photo
    Inspiring
    January 31, 2022

    I'm on different hardware but when I rolled back to LrC 11.0.1 it would launch an run normally.

     

    I had no luck deleting Preferences ... LrC 11.1 still hung on launch after deleting them.

     

    My thread: https://community.adobe.com/t5/lightroom-classic-discussions/lightroom-classic-11-1-doesn-t-launch-past-splash-screen-on-40gb-ram-i9-imac-running-macos-12-1/td-p/12697595

    D
    defaultgdg241y0tsk3
    Participant
    February 1, 2022

    I have had to go back to version 10.4 to get Lightroom to work... I'll keep an eye on your thread as well for updates. Thanks for replying. 

    nikunj.m
    Community Manager
    nikunj.mCommunity Manager
    Community Manager
    January 21, 2022

    Hi Grant,

     

    We're sorry about the trouble with Lightroom Classic. Would you mind telling us what's the latest thing you see Lightroom Classic loading on the start-up screen (splash screen)? Please ensure that Lightroom Classic has the necessary paermissions on the Mac by following the steps suggested below:

    1. Go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab.

    2. Then select Accessibility from the list to the left & check if Lightroom Classic is added to the list with a check mark in front of it.

    3. If Lightroom Classic is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon & navigating to the Applications folder.

    4. Also, grant permissions to Lightroom Classic under Full disk access located in the same list as Accessibility.

    5. Once done, restart the Mac & check if it helps.

     

    Let us know if it helps!

    Regards,

    Nikunj

    I
    IndustrialGlowAuthor
    Participating Frequently
    January 21, 2022

    Thank you and i hadnt done any of this, so have completed the steps above and rebooted.

     

    Same issue remains

    GoldingD
    GoldingD
    Legend
    January 21, 2022

    When the splash screen comes up, does it state reading preferences, then fails?

     

    I
    IndustrialGlowAuthor
    Participating Frequently
    January 21, 2022

    Yes

    GoldingD
    GoldingD
    Legend
    January 22, 2022

    A possibility, corrupt preference file.

     

    see:

    https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

     

    The preference file can get corrupted leading to buggy behavior. A corrupt preference file will survive uninstalls, updates, and upgrades. By renaming or moving or deleting the preference file you create a situation where LrC will recreate a fresh new one upon startup of LrC. Be aware various settings will revert to defaults.

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